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PROCUREMENT OPPORTUNITY

Trustpilot Enterprise Upgrade

Transport for Wales Rail Limited (Utility Buyer) · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 10:08.

Opportunity overview

Transport for Wales (TfW) has awarded a contract via direct award to Trustpilot for the provision of its Enterprise-level platform upgrade. The Trustpilot Enterprise solution offers exclusive capabilities essential to TfW’s strategic objectives around customer trust, digital engagement, and conversion. These include full API access, AI-powered review management, Google Seller Ratings eligibility, and advanced analytics.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Trustpilot Ltd

Match pending…
Contract value
£127.2k
Awarded
Not supplied
Contract signed
24 Sept 2025
Including VAT
£152.6k
Award ID
1
Status
active
Identifier
GB-PPON PMZG-3123-HQCM
Location
LONDON, UKI31, EC3R 7AG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C001248.00
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PVJP-5451-JYWQ
Name
Transport for Wales Rail Limited (Utility Buyer)

Roles

buyer

Address

Region
UKL15
Country
GB
Locality
Pontypridd
Postal Code
CF37 4TH
Country Name
United Kingdom
Street Address
3 Llys Cadwyn

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government
Entry 2
Id
GB-WLS
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Welsh devolved regulations apply

Identifier

Id
PVJP-5451-JYWQ
Scheme
GB-PPON

Contact

Name
Chloe Allen
Organisation 2
Id
GB-PPON-PMZG-3123-HQCM
Name
Trustpilot Ltd

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
LONDON
Postal Code
EC3R 7AG
Country Name
United Kingdom
Street Address
5TH FLOOR, THE MINSTER BUILDING, 21 MINCING LANE

Details

Vcse
No
Scale
large

Identifier

Id
PMZG-3123-HQCM
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security

Suppliers

Supplier 1
Id
GB-PPON-PMZG-3123-HQCM
Name
Trustpilot Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
Trustpilot Enterprise Upgrade
Status
active
Award ID
1
Date Signed
25 Sept 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
127,200
Currency
GBP
Including VAT
152,640

Period

Ends
1 Oct 2027, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
1 Oct 2029, 23:59

Renewal

Description
1 + 1 year optional extensions

Documents

Entry 1
Id
060621-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
29 Sept 2025, 16:03

Recorded locations

  • Buyer location · Pontypridd · UKL15 · CF37 4TH · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05a44a-2025-09-29T16:03:36+01:00Contract details notice on Find a Tender ·