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PROCUREMENT OPPORTUNITY

The Provision of Journey Planning, Mobile Ticketing and Mobile Application

West Midlands Combined Authority · Tender notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 03:22.

Opportunity overview

The West Midlands Travel App (WMTA) Project aims to replace our current fragmented transport information with a simple, trusted, and dependable digital solution. Acting for its customers, Transport for West Midlands (TfWM) seeks a unified platform that simplifies the end-to-end customer experience for journey planning and mobile ticketing. By providing intelligent journey planning, accurate live updates, and easy mobile ticketing, the solution supports TfWM’s strategic objective to increase the use of public transport. This initiative is a foundational step towards delivering a cohesive and modern transport network, supporting bus franchising goals and our Local Transport Plan. The platform's ability to be a reliable, day-to-day tool for customers will allow TfWM to capture more valuable insights into customer behaviour, thereby supporting future enhancements and investment.

Classification

  • CPV72230000 — Custom software development services
  • CPV72250000 — System and support services

Lots

  • Journey Planning£250k
  • Mobile Ticketing Backoffice Solution£3.8m
  • Mobile App£350k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PRT-INNOV-SMG-2025-0006
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Tenders can be submitted via the Proactis tendering portal: https://procontract.due-north.com/
Published risks
Please refer to the Appendix E within the tender documents. Tender documents can be accessed via the eTendering portal, Proactis: https://procontract.due-north.com/

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
The Competitive Flexible Procedure is divided into three Lots: Lot 1: Journey Planning Lot 2: Mobile Ticketing Backoffice Solution Lot 3: Mobile App The Authority reserves the right to award contracts to a single supplier for all Lots or to different suppliers for individual Lots, depending on which option represents the Most Advantageous Tender (MAT). Suppliers must submit responses for both stages of the procurement process. Stage 1 – Procurement Specific Questionnaire (PSQ) & Conditions of Participation (CoP) Stage 1 - Technical & Professional Ability Assessment Part A and Part B) Part A: Pass/Fail questions assessed by an evaluation panel. Any Fail response will exclude the supplier from further consideration. Part B: Scored questionnaire assessed using a weighted scoring matrix. Stage 2 - Technical, Commercial and Social Value Assessment A maximum of three suppliers per Lot will progress to Stage 2. Where more than three suppliers meet the minimum requirements, only the three highest-scoring suppliers in Technical & Professional Ability Part B will proceed. Suppliers ranked fourth or lower will not have their Technical, Commercial or Social Value submissions assessed. Scores from the Technical, Commercial and Social Value assessments will be combined to produce a final total score for each supplier. Suppliers will then be ranked, and the contract(s) awarded to the supplier(s) offering the Most Advantageous Tender (MAT).

Covered By

GPA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
6 Jul 2026, 12:00

Enquiry period

Ends
26 Jun 2026, 12:00

Expected award period

Ends
19 Oct 2026, 23:59

Lot Details

Award Criteria Details
The Authority is seeking to appoint up to a maximum of 3 supplier(s) for this contract. At the Authority’s discretion, we reserve the right to award the contract to one supplier for all three Lots, or one supplier per Lot, dependent upon which is the most advantageous tender result for the Authority.

Contract terms

Financial Terms
Please refer to the Appendix C within the tender documents. Tender documents can be accessed via the eTendering portal, Proactis: https://procontract.due-north.com/

Lots and requirements

Entry 1
Id
1
Title
Journey Planning
Description
A journey planning solution is required to provide customers with comprehensive, real-time, and multi-modal journey planning information. It shall include search filtering options that enable customers to identify journeys that best meet their needs, including accessible journey options.
Status
active
Has Renewal
Yes

Value

Including VAT
300,000
Amount
250,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality (Technical)

Numbers

Entry 1
Number
65
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial (Price)

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
10 Nov 2026, 00:00
Ends
9 Nov 2029, 23:59
Max Extent Date
9 Nov 2030, 23:59

Renewal

Description
Contract can be extended for one 12 month period only, taking the maximum term up to 4 years.
Entry 2
Id
2
Title
Mobile Ticketing Backoffice Solution
Description
The mobile ticketing solution will provide a backend solution (MTBS) that must securely manage all core ticketing system functions. It will serve as the backend system for ticketing lifecycles, payment processing, customer accounts and configurable commercial logic. The MTBS will handle all the critical account, product, ticketing, payment and support functions that are utilised by customers through TfWM apps and websites, with the ability to be expanded into other retail channels.
Status
active
Has Renewal
Yes

Value

Including VAT
4,531,454.4
Amount
3,776,212
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical (Quality)

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial (Price)

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
10 Nov 2026, 00:00
Ends
9 Nov 2029, 23:59
Max Extent Date
9 Nov 2030, 23:59

Renewal

Description
Contract can be extended for one 12 month period only, taking the maximum term up to 4 years.
Entry 3
Id
3
Title
Mobile App
Description
The app will be TfWM’s primary customer-facing solution, providing a seamless and secure experience for customers to plan their journeys and purchase products on iOS and Android devices. These functions will be supported by additional features such as account management (personal details, payment details, communication preferences), help & support, and access to additional travel related information. The new mobile app shall support all features and capabilities of journey planning and mobile ticketing as outlined in the specification and requirements documents.
Status
active
Has Renewal
Yes

Value

Including VAT
420,000
Amount
350,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical (Quality)

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial (Price)

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
10 Nov 2026, 00:00
Ends
9 Nov 2029, 23:59
Max Extent Date
9 Nov 2030, 23:59

Renewal

Description
Contract can be extended for one 12 month period only, taking the maximum term up to 4 years.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72230000
Description
Custom software development services
Entry 2
Scheme
CPV
Id
72250000
Description
System and support services

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
72230000
Description
Custom software development services
Entry 2
Scheme
CPV
Id
72250000
Description
System and support services

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
72230000
Description
Custom software development services
Entry 2
Scheme
CPV
Id
72250000
Description
System and support services

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
future
Document Type
biddingDocuments
Access Details
Tender documents will be made available via the eTendering portal: https://procontract.due-north.com/
Entry 2
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 3
Id
053252-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
5 Jun 2026, 11:38
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
West Midlands Combined Authority
Id
GB-PPON-PGMD-1353-PZVX

Identifier

Scheme
GB-PPON
Id
PGMD-1353-PZVX

Address

Street Address
West Midlands Combined Authority
Locality
Birmingham
Postal Code
B19 3SD
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Rachel Price
Telephone
+44 0

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Birmingham · UKG31 · B19 3SD · United Kingdom
  • Delivery location · UKG · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 037621-2026Pipeline notice on Find a Tender ·
  2. 053252-2026Tender notice on Find a Tender ·