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PROCUREMENT OPPORTUNITY

Information Technology Service Management (ITSM) Solution

Rotherham Borough Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 09:55.

Opportunity overview

The Council utilises the IFS Assyst IT Service Management (ITSM) system to support its service desk operations and IT asset management. This system is a business-critical application, underpinning the delivery of the Council's IT services by managing the inventory and lifecycle of IT assets, tracking incidents and changes, and maintaining key configuration and user data. Ongoing maintenance and support for the ITSM system are required, including software updates and user licensing management.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Published award value
Value not stated
Awarded
Not supplied
Contract signed
21 May 2025
Award ID
1
Status
active
Identifier
GB-COH 03277022
Location
Staines-Upon-Thames, UKJ25, TW18 3AG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
24-155
Status
complete
Procurement Method Details
Below threshold - unknown

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGYC-3376-BGQP
Name
Rotherham Borough Council

Roles

buyer

Address

Region
UKE31
Country
GB
Locality
Rotherham
Postal Code
S60 1AE
Country Name
United Kingdom
Street Address
Riverside House, Main Street

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGYC-3376-BGQP
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-03277022
Name
INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD

Roles

supplier

Address

Region
UKJ25
Country
GB
Locality
Staines-Upon-Thames
Postal Code
TW18 3AG
Country Name
United Kingdom
Street Address
Bourne House Lotus Park

Details

Vcse
No
Scale
large

Identifier

Id
03277022
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PNLC-5675-XTZQ
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE31
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Suppliers

Supplier 1
Id
GB-COH-03277022
Name
INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD

Related lots

1

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
22 May 2025, 00:00
Above Threshold
No

Value

Currency
GBP
Including VAT
66,834

Period

Ends
8 Jun 2026, 23:59
Starts
9 Jun 2025, 00:00

Documents

Entry 1
Id
059031-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
23 Sept 2025, 17:07

Recorded locations

  • Buyer location · Rotherham · UKE31 · S60 1AE · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05a07f-2025-09-23T17:07:19+01:00Contract details notice on Find a Tender ·