ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

COR25199 Telephony Services

Torbay Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 05:12.

Opportunity overview

Torbay Council are seeking to appoint a supplier for the provision of Telephony software and associated services for the entire council. From April 2027 at the latest, Torbay Council are exploring a new internal telephony system across its entire estate and its wholly owned Company, SWISCo Ltd. This will need to be installed, set up and tested before that start date to ensure it is ready to go live at the point of switchover. Alongside this, a fully featured contact centre will need to be acquired. The contract dates provided are an estimated time period and may change following this expression of interest.

Classification

  • CPV64200000 — Telecommunications services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
COR25199
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
20 Jun 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
1 Apr 2030, 23:59
Max Extent Date
1 Apr 2032, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64200000
Description
Telecommunications services

Delivery locations

Entry 1
Region
UKK42
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Torbay Council are undertaking a market‑engagement exercise to gather technical insight into the current telephony landscape. The information collected will be used to inform the technical aspect of a tender specification with an intention to publish the tender later this year. Torbay Council will allocate time slots for two suppliers, on a first come first serve basis, to provide technical information relating to telephony solutions, however the Authority reserves the right to invite further suppliers if required. The authority are seeking insight in relation to Microsoft Teams telephony and Contact Centre integrations in relation to the Connect, Extend, and Unify models offered by Microsoft. Please note that this activity is strictly for information‑gathering on technical aspects and discussions relating to commercial activity will not be permitted. Please contact Ryan.Guy@torbay.gov.uk to schedule. In order to provide unrestricted, full, direct and free of charge access to the EOI Documents the Authority is providing the Documents in PDF format in the Opportunities Area of the ProContract e-Tendering portal at www.supplyingthesouthwest.org.uk
Due
27 Jan 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
004722-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
20 Jan 2026, 11:38
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Torbay Council
Id
GB-PPON-PXLG-3144-TYMJ

Identifier

Scheme
GB-PPON
Id
PXLG-3144-TYMJ

Address

Street Address
Town Hall
Locality
Torquay
Postal Code
TQ1 3DR
Country
GB
Country Name
United Kingdom
Region
UKK42

Contact

Name
Ryan Guy
Telephone
+44 1803208391

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Torquay · UKK42 · TQ1 3DR · United Kingdom
  • Delivery location · UKK42 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 004722-2026Preliminary market engagement notice on Find a Tender ·