Opportunity overview
No description was supplied with this procurement record.
Classification
No classification was supplied.
Documents and notices
- Contract performance notice on Find a TenderOpen source ↗
Tender information last checkedLast checked 22 Sept 2026, 11:48.
Published notice details
Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.
Scope, procedure and submissions
- Id
- CCTS25B56
Legal basis
- Id
- 2023/54
- Scheme
- UKPGA
Buyer, suppliers and contacts
Organisation 1
- Name
- Crown Commercial Service
- Id
- GB-PPON-PBZB-4962-TVLR
Identifier
- Scheme
- GB-PPON
- Id
- PBZB-4962-TVLR
Address
- Street Address
- 9th Floor, The Capital, Old Hall Street
- Locality
- Liverpool
- Postal Code
- L3 9PP
- Country
- GB
- Country Name
- United Kingdom
- Region
- UKD72
Contact
- Telephone
- +44 3454102222
Roles
buyer
Details
Classifications
Entry 1
- Scheme
- UK_CA_TYPE
- Id
- publicAuthorityCentralGovernment
- Description
- Public authority - central government
Contracts and changes
Entry 1
- Id
- 1
- Award ID
- 1
Implementation
Metrics
Entry 1
- Id
- 1
- Title
- Availability
- Description
- The Supplier System and the Operational Services shall be Available ≥ 99% of the time during the relevant Service Period 96% in a Service Period 2% for each percent (or part thereof) below the OSL
Observations
Entry 1
- Id
- 089460-2026
Period
- Starts
- 1 Apr 2026, 00:00
- Ends
- 30 Jun 2026, 23:59
Measure Classification
- Id
- met
- Description
- Good - performance is meeting or exceeding the KPI
Entry 2
- Id
- 2
- Title
- Help Desk Availability
- Description
- ≥ 90% of calls to the Helpdesk Service answered in ≤ 30 seconds during the relevant Service Period and≥ 98% of calls to the Helpdesk Service answered ≤ 60 seconds during the relevant Service Period. Calls to the Helpdesk Service receiving an automated response or placed into a queuing system shall be deemed not to have been answered. > 85% of calls answered in > 30 seconds; or > 94% of calls answered in > 60 seconds, in a Service Period 0.5% for each percentage point (or part thereof) below the OSL
Observations
Entry 1
- Id
- 089460-2026
Period
- Starts
- 1 Apr 2026, 00:00
- Ends
- 30 Jun 2026, 23:59
Measure Classification
- Id
- met
- Description
- Good - performance is meeting or exceeding the KPI
Entry 3
- Id
- 3
- Title
- System Response Time
- Description
- The Supplier System Response Time (including, for the avoidance of doubt, the time taken for any necessary processing) shall be on average within ≤ 5 seconds variance during a Service Period. > 10 seconds variance in a Service Period 0.5% for each percentage point (or part thereof) below the OSL
Observations
Entry 1
- Id
- 089460-2026
Period
- Starts
- 1 Apr 2026, 00:00
- Ends
- 30 Jun 2026, 23:59
Measure Classification
- Id
- met
- Description
- Good - performance is meeting or exceeding the KPI
Documents
Entry 1
- Id
- 089460-2026
- Document Type
- implementationNotice
- Notice Type
- UK9
- Description
- Contract performance notice on Find a Tender
- Published
- 22 Sept 2026, 10:21
- Format
- text/html
Recorded locations
- Buyer location · Liverpool · UKD72 · L3 9PP · United Kingdom
Notice and amendment history
1 published notice version reviewed by ProcuraAxis.
- 1089460-2026Contract performance notice on Find a Tender ·