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PROCUREMENT OPPORTUNITY

Alarm Monitoring Service

Clarion Housing Group · Contract award notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 23:07.

Opportunity overview

The key objectives of this contract is to provide:- a) A call monitoring/handling service certified by the TEC Service Association Quality Standards Framework (QSF) as determined by the TEC Quality Ltd. b) An ARC platform enabling the supplier’s Operators to communicate with our residents via our analogue and digital TEC equipment. c) An appropriate response to calls emanating from communal systems (e.g. fire alarm systems, door entry systems and lifts). d) An out of hours repairs handling service. The Contract will be for a term of 8 years (the Term). The contract will have break clauses included

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Taking Care Personal Alarm Ltd

Match pending…
Published award value
£3.3m
Awarded
15 Jul 2026
Award ID
1
Status
pending
Identifier
GB-PPON PBTZ-7632-HTPD
Location
London, UKI31, EC3V 0BG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
8067
Status
complete
Procurement Method
open
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Clarion Housing Group
Id
GB-PPON-PQND-5289-JNDN

Identifier

Scheme
GB-PPON
Id
PQND-5289-JNDN

Address

Street Address
5th Floor, Greater London House, Hampstead Road
Locality
London
Postal Code
NW1 7QX
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Name
Michelle Saunders

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Taking Care Personal Alarm Ltd
Id
GB-PPON-PBTZ-7632-HTPD

Identifier

Scheme
GB-PPON
Id
PBTZ-7632-HTPD

Address

Street Address
20 Gracechurch Street
Locality
London
Postal Code
EC3V 0BG
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Control

Description
AXA PPP Healthcare Group Limited

Award information

Award 1
Id
1
Title
Alarm Monitoring Service
Status
pending
Date
16 Jul 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Assessment Summaries Date Sent
16 Jul 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79711000
Description
Alarm-monitoring services

Value

Including VAT
3,923,798
Amount
3,269,832
Currency
GBP

Suppliers

Supplier 1
Id
GB-PPON-PBTZ-7632-HTPD
Name
Taking Care Personal Alarm Ltd

Standstill Period

Ends
29 Jul 2026, 23:59

Contract period

Starts
28 Oct 2026, 00:00
Ends
27 Oct 2034, 23:59

Related lots

1

Documents

Entry 1
Id
067622-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
17 Jul 2026, 11:04
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
5 Aug 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · London · UKI31 · NW1 7QX · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 067622-2026Contract award notice on Find a Tender ·