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Telephony and Call Centre - Teams Front End

University of Exeter · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 09:33.

Opportunity overview

At the University of Exeter communication is key to how we engage with our students, colleagues and partners. Whilst the use of telephony has vastly reduced in recent years, with other forms of communication being more prevalent, telephony still has a place in many areas, including accommodation, estates patrol, clearing etc. Currently the University has a disparate number of Telephony systems for internal and external telephony as well as two separate call centre systems. It is intended to simplify the overall telephony system where possible and have a single provider for telephony and a single provider for call centre operations. This could be the same provider and indeed the same system if appropriate.

Classification

  • CPV32552310 — Digital telephone exchanges
  • CPV64210000 — Telephone and data transmission services
  • CPV64215000 — IP telephone services

Lots

  • Lot LOT-0000Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
UOE/2025/069/SD
Status
planning
Above Threshold
Yes
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
12 Jan 2026, 23:59

Additional Procurement Categories

goods

Lots and requirements

Entry 1
Id
LOT-0000
Status
planning
Has Renewal
Yes

Suitability

Sme
Yes
Vcse
Yes

Contract period

Ends
1 Mar 2029, 23:59
Starts
2 Mar 2026, 00:00
Max Extent Date
1 Mar 2030, 23:59

Items and delivery

Item 1
Id
LOT-0000
Related Lot
LOT-0000

Delivery locations

Entry 1
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
64215000
Scheme
CPV
Description
IP telephone services
Entry 2
Id
32552310
Scheme
CPV
Description
Digital telephone exchanges
Entry 3
Id
64210000
Scheme
CPV
Description
Telephone and data transmission services

Planning and budget

Documents

Entry 1
Id
057509-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
17 Sept 2025, 17:30

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
4 Oct 2025, 00:59

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PZYG-2396-XCRZ
Name
University of Exeter

Roles

buyer

Address

Region
UKK43
Country
GB
Locality
Exeter
Postal Code
EX4 4QH
Country Name
United Kingdom
Street Address
Northcote House

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PZYG-2396-XCRZ
Scheme
GB-PPON

Contact

Name
Simon Denton
Telephone
+44 1392723333

Recorded locations

  • Buyer location · Exeter · UKK43 · EX4 4QH · United Kingdom
  • Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-059ca4-2025-09-17T17:30:27+01:00Preliminary market engagement notice on Find a Tender ·