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PROCUREMENT OPPORTUNITY

Post Office Inquiry: Psychological Support Services

Department for Business & Trade · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 09:20.

Opportunity overview

The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible. The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2). However the date cannot currently be specified due to factors outside of the Inquiry’s control. Key deliverables include: - Support for Engagement sessions - Telephone Helpline Support - Mental Health and Resilience training for Inquiry staff The Service is effective from September 2025 through to 30 June 2026.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

PAM Wellbeing Ltd

Match pending…
Contract value
£100k
Awarded
Not supplied
Contract signed
8 Sept 2025
Including VAT
£120k
Award ID
1
Status
active
Location
Warrington, UKD61, WA1 1GG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PR_4975
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PZZJ-6312-QTTD
Name
Department for Business & Trade

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1A 2DY
Country Name
United Kingdom
Street Address
Old Admiralty Building

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PZZJ-6312-QTTD
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-FTS-161126
Name
PAM Wellbeing Ltd

Roles

supplier

Address

Region
UKD61
Country
GB
Locality
Warrington
Postal Code
WA1 1GG
Country Name
United Kingdom
Street Address
9 Lakeside Drive, Centre Park

Details

Vcse
No
Scale
large

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
85100000
Scheme
CPV
Description
Health services
Entry 2
Id
98300000
Scheme
CPV
Description
Miscellaneous services
Entry 3
Id
85141000
Scheme
CPV
Description
Services provided by medical personnel

Suppliers

Supplier 1
Id
GB-FTS-161126
Name
PAM Wellbeing Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
Post Office Inquiry: Psychological Support Services
Status
active
Award ID
1
Date Signed
9 Sept 2025, 00:00
Has Renewal
Yes
Above Threshold
No

Value

Amount
100,000
Currency
GBP
Including VAT
120,000

Period

Ends
30 Jun 2026, 23:59
Starts
9 Sept 2025, 00:00
Max Extent Date
30 Sept 2026, 23:59

Renewal

Description
The Authority may extend the Contract for a period of up to 3 Months by giving not less than 10 Working Days' notice in writing to the Supplier prior to the Expiry Date. The Conditions of the Contract shall apply throughout any such extended period.

Documents

Entry 1
Id
057237-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
17 Sept 2025, 11:00

Agreed Metrics

Entry 1
Id
1
Title
Contract Management
Description
Attendance at fortnightly meetings by the Supplier’s Project Manager
Entry 2
Id
2
Title
Delivery
Description
Delivery of a monthly report (the final working day of each month) setting out number of participants seen and number of sessions held. To be sent to the Project Manager and Deputy Project Manager via email.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Quality
Description
Quality of overall report delivered meets agreed standard. The agreed standard will be defined at the kick-off meeting with the Supplier.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2DY · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-059c09-2025-09-17T11:00:56+01:00Contract details notice on Find a Tender ·