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PROCUREMENT OPPORTUNITY

Adult Crash Pad & ERT Service

BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST · compiled

Tender information last checkedLast checked 30 Sept 2026, 09:19.

Opportunity overview

The Learning Disabilities and Autism (LDA) Emergency Response Team (ERT) and short stay crisis (Crash Pad) service aims to support and accommodate adults with a diagnosed learning disability and autistic adults across the four Black Country localities - Dudley, Sandwell, Walsall and Wolverhampton. The LDA ERT and Crash Pad can provide additional skill and capacity to work intensively across the Black Country localities to a small cohort of individuals, and will be involved in undertaking a range of activities which aim to provide support during a crisis to reduce the risk of mental health deterioration and the likelihood of behaviour that challenges, which may lead to long term restrictions of liberty, placement breakdown or hospital admission. This can include delivery of emotional support, befriending, observation and engagement or rehabilitation techniques or interventions designed by professionals.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Complesso Limited

Matched by number
Contract value
£600k
Awarded
Not supplied
Contract signed
10 Sept 2025
Award ID
057223-2025-BCH25-032-1
Status
active
Identifier
GB-COH 09878552
Location
Wolverhampton, UKG39, United Kingdom

Classification

  • CPV85100000 — Health services
  • CPV85144000 — Residential health facilities services

Lots

  • This notice is an intention to award a contract under the most suitable provider process. Approx lifetime value of the contract is £600,000 for 1 year with option to extend for 1 year. This is an existing service, with a new provider. The aim of the LDA Hospital Avoidance Pathway Learning Disabilities is to support and accommodate adults with learning disabilities and autistic adults by providing 24 hour access to the ERT and Crash Pad, and to work with existing BCHFT community health services, local authority services and the wider system by: • Preventing/reducing harm and behaviours described as challenging, • Support for crisis interventions, placement breakdown and mental health deterioration, • Working collaboratively with all stakeholders to promote and maintain an individuals' mental health and well-being • Where possible, avoiding hospital admission by supporting people with complex needs to remain in community settings. Working with the person in their own residence, preventing the need for the use of restrictive practices, inpatient services and out-of-area/residential placements. This will include at a local level all relevant services, including schools and care/support providers. • Support for people to transition back out of hospital into community settings. • Provide emergency access to short stay crisis accommodation, supporting citizens in a robust way, informing care planning to help determine and inform future support and accommodation and where possible support to return to their usual accommodation, family home or any other longer term provision. The outline for the ERT is as follows: • Responding to emergency calls from BCHFT Commissioning and Case Management Team 24 hours a day, 7 days a week. The response time will be 2 to 4 hours • Managing crisis and supporting people in their existing home environments alongside existing services (IST, CRHT, HTT etc),or wherever the person is at the time • Supporting the social care economy by enhancing community providers by enabling additional capacity, advice and guidance at short notice • Providing emotional support and implementing therapeutic interventions as determined by professionals • Providing additional support for those admitted short term to acute and locked rehabilitation settings • Liaising with local authorities, ICB's and other public agencies • Assessment and review of individual care and support needs • Liaising with CQC & local Safeguarding Teams as and when required • Attending enhanced MDT's or C(E)TR's as required, or when potential support may be required • Supporting transition to and from inpatient settings and other settings as determined by the clinical teams. • Support will be based on personalised consider reasonable adjustments in line with the individual's ability, needs and preferences • The service will provide short term interventions and support, whilst planning for long term support • Providing reports/evidence and data as agreed with the lead commissioner/clinician/case manager • Participating in follow up MDT's with key stakeholders. • Communicating with the individual using the service and their families re: changes to short term care and support, advocating in meetings and ensuring the person's voice is heard • Supporting the individual to access the crash pad if determined and agreed by the commissioning and case management team. The outline for the short stay crisis provision (crash pad) is as follows: • Access to 2 immediate beds available (dependent on age and risk matching) for a period of up to 14 days - BCHFT and the 4 Black Country Local Authorities are able to make a decision for an extension if required, following appropriate risk assessments and consideration to blocking the crisis provision for further admissions. • Crisis beds are designed to support risk management, support further assessments, and facilitate appropriate discharges where inappropriate/unnecessary admission has occurred whether this be to an inpatient provision, A&E, acute hospitals, police custody, or as a means to avoid the admission to any of these areas. • Availability and access to the crash pad will be within 8 hours from referral. • The appropriateness of using the crash pad will be guided by the clinical teams and/or social care teams to identify when a citizen would benefit from the service and as a means to avoid to avoid hospitalisation or a breakdown in their usual living circumstances. • The use of the crash pad may also be identified via a CeTR, LAEP, urgent or enhanced MDT • Consideration and support will be given to the person's wishes and goals at all times, throughout their stay at the crash pad • Exclusive use for citizens who are the responsibility of BCHFT All use of the crash pad is to be agreed by the LDA commissioning and case management team.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
BCH25-032
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to bchft.procurementteam@nhs.net by midnight 29th September. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR

Amendments

Entry 1
Id
1

Unstructured Changes

Entry 1

Where

Section
VI.3

New Value

Text
This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded using the most suitable provider process. Contract awarded 13th October 2025. Annual value: £300,000. (with option to extend for 12 months)

Old Value

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
85100000
Scheme
CPV
Description
Health services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
This notice is an intention to award a contract under the most suitable provider process. Approx lifetime value of the contract is £600,000 for 1 year with option to extend for 1 year. This is an existing service, with a new provider. The aim of the LDA Hospital Avoidance Pathway Learning Disabilities is to support and accommodate adults with learning disabilities and autistic adults by providing 24 hour access to the ERT and Crash Pad, and to work with existing BCHFT community health services, local authority services and the wider system by: • Preventing/reducing harm and behaviours described as challenging, • Support for crisis interventions, placement breakdown and mental health deterioration, • Working collaboratively with all stakeholders to promote and maintain an individuals' mental health and well-being • Where possible, avoiding hospital admission by supporting people with complex needs to remain in community settings. Working with the person in their own residence, preventing the need for the use of restrictive practices, inpatient services and out-of-area/residential placements. This will include at a local level all relevant services, including schools and care/support providers. • Support for people to transition back out of hospital into community settings. • Provide emergency access to short stay crisis accommodation, supporting citizens in a robust way, informing care planning to help determine and inform future support and accommodation and where possible support to return to their usual accommodation, family home or any other longer term provision. The outline for the ERT is as follows: • Responding to emergency calls from BCHFT Commissioning and Case Management Team 24 hours a day, 7 days a week. The response time will be 2 to 4 hours • Managing crisis and supporting people in their existing home environments alongside existing services (IST, CRHT, HTT etc),or wherever the person is at the time • Supporting the social care economy by enhancing community providers by enabling additional capacity, advice and guidance at short notice • Providing emotional support and implementing therapeutic interventions as determined by professionals • Providing additional support for those admitted short term to acute and locked rehabilitation settings • Liaising with local authorities, ICB's and other public agencies • Assessment and review of individual care and support needs • Liaising with CQC & local Safeguarding Teams as and when required • Attending enhanced MDT's or C(E)TR's as required, or when potential support may be required • Supporting transition to and from inpatient settings and other settings as determined by the clinical teams. • Support will be based on personalised consider reasonable adjustments in line with the individual's ability, needs and preferences • The service will provide short term interventions and support, whilst planning for long term support • Providing reports/evidence and data as agreed with the lead commissioner/clinician/case manager • Participating in follow up MDT's with key stakeholders. • Communicating with the individual using the service and their families re: changes to short term care and support, advocating in meetings and ensuring the person's voice is heard • Supporting the individual to access the crash pad if determined and agreed by the commissioning and case management team. The outline for the short stay crisis provision (crash pad) is as follows: • Access to 2 immediate beds available (dependent on age and risk matching) for a period of up to 14 days - BCHFT and the 4 Black Country Local Authorities are able to make a decision for an extension if required, following appropriate risk assessments and consideration to blocking the crisis provision for further admissions. • Crisis beds are designed to support risk management, support further assessments, and facilitate appropriate discharges where inappropriate/unnecessary admission has occurred whether this be to an inpatient provision, A&E, acute hospitals, police custody, or as a means to avoid the admission to any of these areas. • Availability and access to the crash pad will be within 8 hours from referral. • The appropriateness of using the crash pad will be guided by the clinical teams and/or social care teams to identify when a citizen would benefit from the service and as a means to avoid to avoid hospitalisation or a breakdown in their usual living circumstances. • The use of the crash pad may also be identified via a CeTR, LAEP, urgent or enhanced MDT • Consideration and support will be given to the person's wishes and goals at all times, throughout their stay at the crash pad • Exclusive use for citizens who are the responsibility of BCHFT All use of the crash pad is to be agreed by the LDA commissioning and case management team.

Options

Description
Option to extend for 1 year

Award criteria

Criteria

Criterion 1
Name
most suitable provider process with regard to the key criteria
Type
quality
Description
100
Criterion 2
Name
Value
Type
cost
Description
pass/fail

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG36
Entry 2
Region
UKG37
Entry 3
Region
UKG38
Entry 4
Region
UKG39

Additional Classifications

Entry 1
Id
85144000
Scheme
CPV
Description
Residential health facilities services

Buyer, suppliers and contacts

Organisation 1
Id
GB-NHS-TAJ
Name
BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST

Roles

buyer

Address

Region
UKG39
Locality
Wolverhampton
Postal Code
WV11SH
Country Name
United Kingdom
Street Address
Civic Centre, St Peter's Square

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
TAJ
Scheme
GB-NHS
Legal Name
BLACK COUNTRY HEALTHCARE NHS FOUNDATION TRUST

Contact

Organisation 2
Id
GB-COH-09878552
Name
Complesso Limited

Roles

supplier

Address

Region
UKG39
Locality
Wolverhampton
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
09878552
Scheme
GB-COH
Legal Name
Complesso Limited
Organisation 3
Id
GB-FTS-161124
Name
Black Country Healthcare NHS Foundation Trust

Roles

reviewBody

Address

Locality
Wolverhampton
Country Name
United Kingdom

Identifier

Legal Name
Black Country Healthcare NHS Foundation Trust

Award information

Award 1
Id
057223-2025-BCH25-032-1
Title
Adult Crash Pad & ERT Service
Status
active

Suppliers

Supplier 1
Id
GB-COH-09878552
Name
Complesso Limited

Related lots

1

Contracts and changes

Entry 1
Id
057223-2025-BCH25-032-1
Title
Adult Crash Pad & ERT Service
Status
active
Award ID
057223-2025-BCH25-032-1
Date Signed
11 Sept 2025, 00:00

Value

Amount
600,000
Currency
GBP

Recorded locations

  • Buyer location · Wolverhampton · UKG39 · WV11SH · United Kingdom
  • Delivery location · UKG36
  • Delivery location · UKG37
  • Delivery location · UKG38
  • Delivery location · UKG39

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-059c01-2025-10-16T08:56:53+01:00compiled ·