East of England Crisis Text Support Service

Opportunity overview

The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service.The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region:• NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P)• NHS NORFOLK AND WAVENEY (NWPC)• NHS SUFFOLK AND NORTH EAST ESSEX (SNEE)• NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK)• NHS HERTFORDSHIRE AND WEST ESSEX (HWE)• NHS MID AND SOUTH ESSEX (MSE)

Classification

CPV85100000 — Health services

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: ocds-h6vhtk-059933
Main Procurement Category: services

Legal basis

Id: 32014L0024
Scheme: CELEX

Classification

Scheme: CPV
Id: 85100000
Description: Health services

Amendments

Entry 1

Id: 1

Unstructured Changes

Entry 1

Old Value

Text: Name and addresses NHS Cambridgeshire and Peterborough Integrated Care Board Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, CB7 4EA Contact Hanna Chipchase Email hanna.chipchase@eoecph.nhs.uk Country United Kingdom Region code UKH12 - Cambridgeshire CC NHS Organisation Data Service QUE Internet address(es) Main address https://www.cpics.org.uk/ Buyer's address https://www.cpics.org.uk/

New Value

Text: Name and addresses NHS Central East Integrated Care Board Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove, Ely, CB7 4EA Contact Hanna Chipchase Email hanna.chipchase@eoecph.nhs.uk Country United Kingdom Region code UKH12 - Cambridgeshire CC NHS Organisation Data Service S1Y5D Internet address(es) Main address https://www.cpics.org.uk/ Buyer's address https://www.centraleast.icb.nhs.uk/

Where

Section: I.1
Label: Name and addresses

Entry 2

Old Value

Text: The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The host Contracting Authority is Cambridgeshire & Peterborough Integrated Care Board (ICB). The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region: • NHS CAMBRIDGESHIRE AND PETERBOROUGH (C&P) • NHS NORFOLK AND WAVENEY (NWPC) • NHS SUFFOLK AND NORTH EAST ESSEX (SNEE) • NHS BEDFORDSHIRE, LUTON AND MILTON KEYNES (BLMK) • NHS HERTFORDSHIRE AND WEST ESSEX (HWE) • NHS MID AND SOUTH ESSEX (MSE)

New Value

Text: At the point of publishing the FTS Contract Notice, the Host Contracting Authority was Cambridgeshire & Peterborough Integrated Care Board. During the procurement process, the Integrated Care Board Mergers came into force, with the 6 East of England ICB's merging into 3 ICB's. The East of England NHS Collaborative Procurement Hub ("EoECPH"), is acting on behalf of NHS Central East Integrated Care Board (the "Authority") to award a contract to a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The host Contracting Authority is NHS Central East Integrated Care Board (ICB). The services to be provided under the Contract are for the benefit of all Integrated Care Boards and Integrated Care Systems within the East of England region: • NHS Central East Integrated Care Board (Previously NHS Bedfordshire, Luton and Milton Keynes ICB, NHS Cambridgeshire and Peterborough ICB and Hertfordshire region of NHS Hertfordshire and West Essex ICB) • NHS Essex Integrated Care Board (Previously NHS Mid and South Essex ICB and West Essex region of NHS Hertfordshire and West Essex ICB) • NHS Norfolk and Suffolk Integrated Care Board (Previously NHS Norfolk and Waveney ICB and NHS Suffolk and North East Essex ICB)

Where

Section: II.1.4
Label: Short description

Entry 3

Old Value

Text: This notice is an intention to award a contract under the PSR competitive process. The approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term). The services are intended to be provided from 31/03/2026 until 30/03/2028, with an option to extend for a further 1 year period until 30/03/2029. This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process. Description of Services The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of Cambridgeshire & Peterborough Integrated Care Board (the "Authority") is intending to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.

New Value

Text: This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded under the PSR competitive process. At the point of publishing the FTS Contract Notice, the Host Contracting Authority was Cambridgeshire & Peterborough Integrated Care Board. During the procurement process, the Integrated Care Board Mergers came into force, with the 6 East of England ICB's merging into 3 ICB's. The Host Contracting Authority for this contract is NHS Central East Integrated Care Board. The contract award date is 5th June 2026, and the standstill period took place between 27th January 2026 and 8th April 2026. The services are intended to be provided between 5th June 2026 - 4th June 2028 with an option of a 1 year extension until 4th June 2029. The approximate lifetime value of the contract is £2,108,800 over the maximum 3 year contract duration (2+1 term). This is a new service for the East of England region. C&P ICB have an existing crisis text service provision, however this will be captured under this regional contract following this procurement process. Description of Services The East of England NHS Collaborative Procurement Hub ("EoECPH"), acting on behalf of NHS Central East Integrated Care Board (the "Authority") to award a sole Provider for the provision of a regional East of England 24/7 all age Crisis Text Support Service. The Crisis Text Service should provide urgent, confidential, and accessible support via text messaging for individuals of all ages experiencing a mental health crisis. This service aims to offer timely crisis text intervention, emotional support, and appropriate referrals to further care. It provides a support tool that can be seamlessly integrated into the NHS to address mental health crises effectively to ensure people do not fall between gaps across services.

Where

Section: II.2.4
Label: Description of the procurement

Entry 4

Old Value

Text: VI.3) Additional information This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 6th February 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR. Written representations should be emailed to estates&digital@eoecph.nhs.uk. The award decision-makers were as set out below: • Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB) Mental Health Programme Manager Business & Transformation Manager for Milton Keynes Mental Health Services • Cambridge and Peterborough Integrated Care Board (ICB) Delivery Partner • Hertfordshire and West Essex Integrated Care Board (ICB) CYPMHS Senior Commissioning Manager enior Commissioning Manager • Hertfordshire and West Essex Integrated Care System (ICS) Deputy Head of Adult Mental Health • Mid and South Essex Integrated Care System (ICS) Lead for Mental Health (inc Learning Disability & Specialist Commissioning) Quality Lead Nurse for Mental Health • Norfolk and Suffolk NHS Foundation Trust Social Worker & AMHP Head of Crisis Improvement Programme • Norfolk & Waveney Integrated Care Board (ICB) Adult Mental Health Senior Collaborative Lead CYP Senior Programme Manager - Urgent and Emergency Care and Eating Disorders • NHS England - East of England Mental Health Senior Programme Manager Mental Health Programme Manager Safeguarding Clinical Lead • Suffolk and North East Essex Integrated Care Board (ICB) Transformation Programme Manager - Mental Health & Dementia No conflicts of interest were identified. The weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service. All submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document. NXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria NXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements.

New Value

Text: This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. This contract has now been formally awarded under the PSR competitive process. The award decision-makers were as set out below: • Bedfordshire, Luton and Milton Keynes Integrated Care Board (ICB) Mental Health Programme Manager Business & Transformation Manager for Milton Keynes Mental Health Services • Cambridge and Peterborough Integrated Care Board (ICB) Delivery Partner • Hertfordshire and West Essex Integrated Care Board (ICB) CYPMHS Senior Commissioning Manager Senior Commissioning Manager • Hertfordshire and West Essex Integrated Care System (ICS) Deputy Head of Adult Mental Health • Mid and South Essex Integrated Care System (ICS) Lead for Mental Health (inc Learning Disability & Specialist Commissioning) Quality Lead Nurse for Mental Health • Norfolk and Suffolk NHS Foundation Trust Social Worker & AMHP Head of Crisis Improvement Programme • Norfolk & Waveney Integrated Care Board (ICB) Adult Mental Health Senior Collaborative Lead CYP Senior Programme Manager - Urgent and Emergency Care and Eating Disorders • NHS England - East of England Mental Health Senior Programme Manager Mental Health Programme Manager Safeguarding Clinical Lead • Suffolk and North East Essex Integrated Care Board (ICB) Transformation Programme Manager - Mental Health & Dementia No conflicts of interest were identified. The weighting of the key criteria was decided by the region based on what was important to the successful delivery of the 24/7 crisis text service. All submitted Tender responses were scored in accordance with the Evaluation Criteria set out within the Invitation to Tender (ITT) document. NXG Enterprises achieved with the highest score and ranked in first place across both the key criteria and commercial criteria NXG Enterprises consistently evidenced their ability to meet the requirements to a high standard across all sub-criteria. The response provided assurance that the bidder can deliver the technical and clinical requirements.

Where

Section: VI.3
Label: Additional information

Buyer, suppliers and contacts

Organisation 1

Name: NHS Cambridgeshire and Peterborough Integrated Care Board
Id: GB-NHS-QUE

Identifier

Legal Name: NHS Cambridgeshire and Peterborough Integrated Care Board
Id: QUE
Scheme: GB-NHS

Address

Street Address: Gemini House, Bartholomew's Walk, Cambridgeshire Business Park, Angel Drove
Locality: Ely
Region: UKH12
Postal Code: CB7 4EA
Country Name: United Kingdom

Contact

Name: Hanna Chipchase
Email: hanna.chipchase@eoecph.nhs.uk

Roles

buyer

Details

Url: https://www.cpics.org.uk/ ↗
Buyer Profile: https://www.cpics.org.uk/ ↗

Recorded locations

Buyer location · Ely · UKH12 · CB7 4EA · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS

007257-2026award, contract · 27 Jan 2026, 16:09
091968-2026tenderUpdate · 29 Sept 2026, 15:02