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PROCUREMENT OPPORTUNITY

Accident and Claim Management

NETWORK RAIL INFRASTRUCTURE LIMITED · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 09:08.

Opportunity overview

Network Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles. Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions. The supplier shall be able to provide the following services: • Incident Reporting & First Notification of Loss (FNOL) • Incident Management • Repair Management • Claims Handling & Insurance Interface • Driver Support & Welfare • Reporting and Analytics to include Data Management and Security During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio. The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years

Classification

  • CPV50111100 — Vehicle-fleet management services

Lots

  • Lot 1£35.8m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
project_44192
Status
planned
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
9 Jan 2026, 12:00

Covered By

GPA
CPTPP

Procedure

Features
A procurement specific questionnaire will be issued to all interested parties, and after down selection, up to 5 participants will be invited to tender
Is Accelerated
Yes
Accelerated Rationale
Qualifying planned procurement notice

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
31 Jul 2033, 23:59

Expected award period

Ends
30 Jun 2026, 23:59

Communication

Future Notice Date
1 Dec 2025, 23:59

Enquiry period

Ends
5 Jan 2026, 12:00

Special regime

utilities

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
planned
Has Renewal
Yes

Value

Amount
35,750,000
Currency
GBP
Including VAT
42,900,000

Renewal

Description
Extensions will be mutually agreed between Network Rail and the Supplier Two, two year extensions are allowed, a total of 4 years (2 years + 2 years)

Suitability

Sme
Yes
Vcse
Yes

Contract period

Ends
31 Jul 2030, 23:59
Starts
1 Aug 2026, 00:00
Max Extent Date
31 Jul 2034, 23:59

Selection criteria

Criteria

Criterion 1
Description
Previous Experience Safety Social Value
For Reduction
Yes

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50111100
Scheme
CPV
Description
Vehicle-fleet management services

Published documents

Entry 1
Id
future
Document Type
biddingDocuments
Access Details
Any additional documents will be issued via the Bravo/Jaggaer sourcing platform, project_44192

Planning and budget

Documents

Entry 1
Id
055884-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
11 Sept 2025, 15:18
Entry 2
Id
066361-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
17 Oct 2025, 14:30

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
26 Sept 2025, 23:59
Description
The purpose of this exercise is to engage the market to gather information and understand aspects of potential best practice to inform our approach to the future procurement activity. The key objectives of this activity are to: a. Understand areas of efficiency and best practice to refine and inform Network Rail’s requirement to tender Accident and Claim Management Services. b. Understand the level of interest from the supply chain for the upcoming tender activity. This Pre-Market Engagement questionnaire seeks to gain answers to a set of questions posed to the market. Your responses to these questions will help Network Rail to shape its final specification and procurement documentation ahead of commencing the procurement activity. Please upload this response document within the BravoNR Technical Envelope of pqq_3788 (Preliminary Market Engagement – Accident and Claims Management) by 1200 (Midday) on Friday 26th September 2025. Any clarification messages should also be submitted through the Bravo system, by 1200 (Midday) on Tuesday 23rd September 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PNZN-9524-VCQJ
Name
NETWORK RAIL INFRASTRUCTURE LIMITED

Roles

buyer

Address

Region
UKI45
Country
GB
Locality
London
Postal Code
SE1 8SW
Country Name
United Kingdom
Street Address
Waterloo General Office

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PNZN-9524-VCQJ
Scheme
GB-PPON

Contact

Name
Nicola Dixey

Recorded locations

  • Buyer location · London · UKI45 · SE1 8SW · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0598c2-2025-10-17T14:30:14+01:00Preliminary market engagement notice on Find a Tender ·