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PROCUREMENT OPPORTUNITY

SSP Customer Portal

Construction Industry Training Board · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 08:53.

Opportunity overview

CITB is looking to develop and implement a digital customer portal for the administration process of Site Safety Plus (SSP) to eliminate manual processing, improve operational efficiency and enhance the overall customer experience. We intend to work within Agile methodologies in delivering this portal and in addition, the tooling we use must enable collaboration and best practice. CITB has worked with a consultancy firm to build the requirements. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Information-systems./6KB3A6D3Y8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/6KB3A6D3Y8

Classification

  • CPV48810000 — Information systems
  • CPV64216210 — Value-added information services
  • CPV72222300 — Information technology services
  • CPV98390000 — Other services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0597de
Status
planning
Above Threshold
Yes
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
4 Jan 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
planning
Has Renewal
Yes

Contract period

Ends
31 May 2029, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48810000
Scheme
CPV
Description
Information systems
Entry 2
Id
64216210
Scheme
CPV
Description
Value-added information services
Entry 3
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 4
Id
98390000
Scheme
CPV
Description
Other services

Planning and budget

Documents

Entry 1
Id
055515-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
10 Sept 2025, 16:05

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
24 Sept 2025, 23:59
Description
CITB seeks suppliers who can provide the services detailed below. The primary aim of this EOI is to identify suppliers with capability and interest to deliver COTS (Commercial Off the Shelf) and or subscription service (SaaS) to automate Site Safety Plus administration processes. All responses must be submitted via the e-tendering portal. Your expression of interest must be made by the stated deadline. Suppliers who have expressed an interest by providing a formal response to the EOI questionnaire will be invited to participate in the future tender process. EOI return date: 24th September 2025. Your expression of interest must be made by the stated deadline. BACKGROUND TO THE REQUIREMENT  CITB is looking to develop and implement a digital customer portal for the administration process of Site Safety Plus (SSP) to eliminate manual processing, improve operational efficiency and enhance the overall customer experience. We intend to work within Agile methodologies in delivering this portal and in addition, the tooling we use must enable collaboration and best practice. CITB has worked with a consultancy firm to build the requirements. The solution must have the following: Ability to submit course notifications and instantly generate course notification number. If details are incomplete/incorrect, system will prompt customer to correct and re-submit.  Delegate registration and course results uploaded via portal and certificates issued. If details are incomplete/incorrect, system will prompt customer to correct and re-submit.  Ability to register and edit candidate details.  Training Providers to have their own profile with username login and password and be able to self-serve the end-to-end admin process.  Training Providers must be able to make amendments on the portal for course changes, trainer registration, or new course approval.  Fully automated – no manual processes.  Must be easy to use and intuitive.  Training Providers to have access to replacement delegate certificates.  Each Training Provider to have the option to create multiple logins for admin users.  Ability to submit applications for new tutors and amend existing tutor details.  In addition to the above, the solution should have: New Centre Application Process via Portal with status/progress updates available to view. Ability to view and pay invoices. Calendar view showing centre upcoming courses, important announcements, QA visits, course updates, etc. Trainer records for centres – ability to update/upload CPD requirements. Centres can check trainer status. Support functions available – ability to raise support requests/chatbot function. Dashboard giving centres access to live information on their activity, real-time reporting. Reminders sent to delegates/Training Providers regarding certificate expiry. Technical area with support documents for course delivery, FAQs, scheme rules (similar to SharePoint). Workflows to ensure customer queries are routed to the correct department within CITB. Act as a two-way communication tool. Technical Criteria and Constraints: Cloud services should adopt UK hosting where possible. Provider portal should have the ability to integrate with CITB Azure AD B2C (as used in the Training Directory) to reduce the number of Training Provider login accounts. Processor portal should have the ability to integrate with CITB Active Directory (AD) to reduce internal login accounts. Portal content and branding should align with the main CITB website. Any questions regarding this EOI must be raised via Delta portal messaging facility. The deadline for the expression of interest is 12 Noon 24th September 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGZW-2274-ZBTV
Name
Construction Industry Training Board

Roles

buyer

Address

Region
UKH11
Country
GB
Locality
Peterborough
Postal Code
PE7 8HP
Country Name
United Kingdom
Street Address
4 Cyrus Way

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGZW-2274-ZBTV
Scheme
GB-PPON

Contact

Name
Ayo Abugo
Telephone
03004567000

Recorded locations

  • Buyer location · Peterborough · UKH11 · PE7 8HP · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0597de-2025-09-10T16:05:19+01:00Preliminary market engagement notice on Find a Tender ·