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PROCUREMENT OPPORTUNITY

Providing Housekeeping Services to British High Commission & British Deputy High Commissions in India

Foreign, Commonwealth and Development Office · Contract details notice on Find a Tender

Tender information last checkedLast checked 21 Sept 2026, 06:01.

Opportunity overview

The British High Commission (BHC) and British Deputy High Commissions (BDHCs) in India intends to engage a competent supplier(s) through a competitive tender process for providing housekeeping services at offices across India. The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider(s) and continued business requirement at the BHC and BDHCs. The contract is expected to start from 1 October 2026 and shall expire on 30 September 2029 (tentative dates for the initial contract phase). The scope includes cleaning of offices, residences, recreational areas, and event spaces, along with waste management, composting, and support for meetings and functions. Contractors must provide trained personnel, equipment, and consumables, and adhere to strict hygiene, safety, and performance standards. Services also cover reactive and planned cleaning, including high-level surfaces, IT rooms, and food preparation areas. There will be 5 LOTs ( 5 ITTs) in the tender representing the High Commission and Deputy High Commissions across India where housekeeping services are required. The delivery locations are: 1. British High Commission in New Delhi 2. British Deputy High Commission in Mumbai 3. British Deputy High Commission in Chennai 4. British Deputy High Commission in Bangaluru 5. British Deputy High Commission in Kolkata

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

DEC Property Management I Pvt Ltd

No match
Contract value
£851.4k
Awarded
Not supplied
Contract signed
17 Sept 2026
Including VAT
£851.4k
Award ID
1
Status
active
Identifier
GB-PPON PJCT-7629-TZVZ
Location
New Delhi, IN, 110034, India

G4S Facility Services (India) Pvt. Ltd.

No match
Contract value
£192.3k
Awarded
Not supplied
Contract signed
17 Sept 2026
Including VAT
£192.3k
Award ID
5
Status
active
Identifier
GB-PPON PBYB-7714-VZRZ
Location
Gurugram, IN, 122102, India

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated
  • Lot 2Value not stated
  • Lot 3Value not stated
  • Lot 4Value not stated
  • Lot 5Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CPG-12357-2025
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Status
complete
Entry 2
Id
2
Status
complete
Entry 3
Id
4
Status
complete
Entry 4
Id
3
Status
complete
Entry 5
Id
5
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Foreign, Commonwealth and Development Office
Id
GB-PPON-PXRR-8771-PHVX

Identifier

Scheme
GB-PPON
Id
PXRR-8771-PHVX

Address

Street Address
King Charles Street
Locality
London
Postal Code
SW1A 2AH
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Name
Regional Procurement Lead

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
DEC Property Management I Pvt Ltd
Id
GB-PPON-PJCT-7629-TZVZ

Identifier

Scheme
GB-PPON
Id
PJCT-7629-TZVZ

Address

Street Address
1101, 11th floor, Gopal Heights, Netaji Subhash Place
Locality
New Delhi
Postal Code
110034
Country
IN
Country Name
India
Region
IN

Contact

Telephone
9999711122

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
Dusters Total Solutions Services Private Limited
Id
GB-PPON-PNXR-4995-QZDG

Identifier

Scheme
GB-PPON
Id
PNXR-4995-QZDG

Address

Street Address
First Floor, Plot No.11, DDA Community Center, Okhla Industrial Area, Phase 1
Locality
New Delhi
Postal Code
110020
Country
IN
Country Name
India
Region
IN

Contact

Telephone
9899941879

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 4
Name
G4S Facility Services (India) Pvt. Ltd.
Id
GB-PPON-PBYB-7714-VZRZ

Identifier

Scheme
GB-PPON
Id
PBYB-7714-VZRZ

Address

Street Address
Unit No-2 at Ground Floor & Unit No-901 at 9th Floor, Good Earth Trade Tower
Locality
Gurugram
Postal Code
122102
Country
IN
Country Name
India
Region
IN

Contact

Telephone
+919711289220

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
98341110
Description
Housekeeping services

Delivery locations

Entry 1
Region
IN
Country
IN
Country Name
India

Suppliers

Supplier 1
Id
GB-PPON-PJCT-7629-TZVZ
Name
DEC Property Management I Pvt Ltd

Related lots

1
Award 2
Id
4
Status
active
Main Procurement Category
services

Items

Item 1
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
98341110
Description
Housekeeping services

Delivery locations

Entry 1
Region
IN
Country
IN
Country Name
India
Item 2
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
98341110
Description
Housekeeping services

Delivery locations

Entry 1
Region
IN
Country
IN
Country Name
India

Suppliers

Supplier 1
Id
GB-PPON-PNXR-4995-QZDG
Name
Dusters Total Solutions Services Private Limited

Related lots

2
4
Award 3
Id
5
Status
active
Main Procurement Category
services

Items

Item 1
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
98341110
Description
Housekeeping services

Delivery locations

Entry 1
Region
IN
Country
IN
Country Name
India
Item 2
Id
5
Related Lot
5

Additional Classifications

Entry 1
Scheme
CPV
Id
98341110
Description
Housekeeping services

Delivery locations

Entry 1
Region
IN
Country
IN
Country Name
India

Suppliers

Supplier 1
Id
GB-PPON-PBYB-7714-VZRZ
Name
G4S Facility Services (India) Pvt. Ltd.

Related lots

3
5

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Providing Housekeeping Services at the British High Commission New Delhi
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
18 Sept 2026, 00:00

Period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2029, 23:59
Max Extent Date
30 Sept 2031, 23:59

Renewal

Description
The contract end date is 30th September 2029 with an option to extend the contract for more 2 years.

Value

Including VAT
851,441
Amount
851,441
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Percentage of successful reactive services response and rectification times for all Services
Description
Duration time measured from when the Authority Helpdesk receives the job until rectification monitored against SLA (as per scope of work and annexure) of BHC/ BDHC. All work requests must be completed within required SLA's for the Job. The SLA's will be agreed mutually duing contract stage. Monthly MIS should be submitted on SLA's

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Adherence to cleaning standards including maintaining work checklist
Description
BHC/ BDHC monitoring regime to confirm that cleaning in areas has been performed and delivered to the standards specified. Records/ checklist are maintained and reported to BHC/ BDHC's representative on a monthly basis.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Failure of planned service resulting in complaints
Description
Adherence to be measured by the number of complaints about cleaning received by the Helpdesk within required SLA mutually agreed with contractor.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Security Clearance for service provider staff including relievers as and when required
Description
All service provider staff including relievers are cleared to work at the BHC/ BDHC sites during mobilisation stage must be used for complete contract period (including attrition). Cost of all clearing (Police clearance certificate/ PCC) to be borne by service provider after mobilisation stage.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
Non compliance with BHC health and safety (H&S) standards * H&S with regards to operational compliance * Any other as notified by BHC/ BDHC * No health and safety complaints, or accidents
Description
Action points and any incidents are reported to the BHC/ BDHC's representative.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 6
Id
6
Title
Staff grooming and uniforms and Payroll processing
Description
Number of PPE, Uniforms and shoes provided should be at least 2 per staff. The contractor must pay their staff salaries on time and both criteria should be measured and reported on monthly basis to BHC Contract Manager for that location.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 7
Id
7
Title
Inadequate PPE (personal protective equipment)
Description
Service provider to ensure PPEs are used for cleaning and Housekeeping related activities (escorting duties) and to provide uniforms to staff on time and ensure grooming ethics.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 8
Id
8
Title
Invoices accurate and presented as agreed
Description
Contract Manager to check invoices and submit for processing. Frequency: Monthly

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 9
Id
9
Title
Regular training to staff
Description
Training schedule- Service provider to ensure training frequency is managed as specified.Twice a month for ToolBox Talk (TBT) and once in a month for training.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 10
Id
10
Title
Presence of security vetted relievers to cover staff absence Presence of a supervisor for all activities
Description
Service provider to ensure relievers are provided to cover staff leave or any kind of absence. Number of relivers should be at least 3 for each staff for both male and female. Service provider to ensure that a supervisor who is well-versed in english is present for supervision of all activities mentioned in the scope.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 11
Id
11
Title
Non compliance with BHC Dignity and Respect at Work Policy, its Values or policies regarding inappropriate behaviour, treatment of others, and especially relating to sexual harassment, discrimination or abuse of any kind whatsoever.
Description
Action points and any incidents are reported to the BHC/ BDHC's representative

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
088938-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
21 Sept 2026, 04:32
Format
text/html
Entry 2
Id
4
Award ID
4
Title
Providing Housekeeping Services at Mumbai and Bengaluru
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
18 Sept 2026, 00:00

Period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2029, 23:59
Max Extent Date
30 Sept 2031, 23:59

Renewal

Description
The contract end date is 30th September 2029 with an option to extend the contract for more 2 years.

Value

Including VAT
94,804
Amount
94,804
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Percentage of successful reactive services response and rectification times for all Services
Description
Duration time measured from when the Authority Helpdesk receives the job until rectification monitored against SLA (as per scope of work and annexure) of BHC/ BDHC. All work requests must be completed within required SLA's for the Job. The SLA's will be agreed mutually duing contract stage. Monthly MIS should be submitted on SLA's

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Adherence to cleaning standards including maintaining work checklist
Description
BHC/ BDHC monitoring regime to confirm that cleaning in areas has been performed and delivered to the standards specified. Records/ checklist are maintained and reported to BHC/ BDHC's representative on a monthly basis.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Failure of planned service resulting in complaints
Description
Adherence to be measured by the number of complaints about cleaning received by the Helpdesk within required SLA mutually agreed with contractor.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Attendance for cleaning staff
Description
Cleaning staff attendance figures measured against agreed requirements.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
Security Clearance for service provider staff including relievers as and when required
Description
All service provider staff including relievers are cleared to work at the BHC/ BDHC sites during mobilisation stage must be used for complete contract period (including attrition). Cost of all clearing (Police clearance certificate/ PCC) to be borne by service provider after mobilisation stage.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 6
Id
6
Title
Non compliance with BHC health and safety (H&S) standards * H&S with regards to operational compliance * Any other as notified by BHC/ BDHC * No health and safety complaints, or accidents
Description
Action points and any incidents are reported to the BHC/ BDHC's representative.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 7
Id
7
Title
Staff grooming and uniforms and Payroll processing
Description
Number of PPE, Uniforms and shoes provided should be at least 2 per staff. The contractor must pay their staff salaries on time and both criteria should be measured and reported on monthly basis to BHC Contract Manager for that location.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 8
Id
8
Title
Inadequate PPE (personal protective equipment)
Description
Service provider to ensure PPEs are used for cleaning and Housekeeping related activities (escorting duties) and to provide uniforms to staff on time and ensure grooming ethics.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 9
Id
9
Title
Invoices accurate and presented as agreed
Description
Contract Manager to check invoices and submit for processing. Frequency: Monthly

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 10
Id
10
Title
Regular training to staff
Description
Training schedule- Service provider to ensure training frequency is managed as specified.Twice a month for ToolBox Talk (TBT) and once in a month for training.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 11
Id
11
Title
Presence of security vetted relievers to cover staff absence Presence of a supervisor for all activities
Description
Service provider to ensure relievers are provided to cover staff leave or any kind of absence. Number of relivers should be at least 3 for each staff for both male and female. Service provider to ensure that a supervisor who is well-versed in english is present for supervision of all activities mentioned in the scope.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 12
Id
12
Title
Non compliance with BHC Dignity and Respect at Work Policy, its Values or policies regarding inappropriate behaviour, treatment of others, and especially relating to sexual harassment, discrimination or abuse of any kind whatsoever.
Description
Action points and any incidents are reported to the BHC/ BDHC's representative.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
088938-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
21 Sept 2026, 04:32
Format
text/html
Entry 3
Id
5
Award ID
5
Title
Providing Housekeeping Services at Chennai and Kolkata
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
18 Sept 2026, 00:00

Period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2029, 23:59
Max Extent Date
30 Sept 2031, 23:59

Renewal

Description
The contract end date is 30th September 2029 with an option to extend the contract for more 2 years.

Value

Including VAT
192,274
Amount
192,274
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Percentage of successful reactive services response and rectification times for all Services
Description
Duration time measured from when the Authority Helpdesk receives the job until rectification monitored against SLA (as per scope of work and annexure) of BHC/ BDHC. All work requests must be completed within required SLA's for the Job. The SLA's will be agreed mutually duing contract stage. Monthly MIS should be submitted on SLA's

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Adherence to cleaning standards including maintaining work checklist
Description
BHC/ BDHC monitoring regime to confirm that cleaning in areas has been performed and delivered to the standards specified. Records/ checklist are maintained and reported to BHC/ BDHC's representative on a monthly basis.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Failure of planned service resulting in complaints
Description
Adherence to be measured by the number of complaints about cleaning received by the Helpdesk within required SLA mutually agreed with contractor.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Attendance for cleaning staff
Description
Cleaning staff attendance figures measured against agreed requirements.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
Security Clearance for service provider staff including relievers as and when required
Description
All service provider staff including relievers are cleared to work at the BHC/ BDHC sites during mobilisation stage must be used for complete contract period (including attrition). Cost of all clearing (Police clearance certificate/ PCC) to be borne by service provider after mobilisation stage.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 6
Id
6
Title
Non compliance with BHC health and safety (H&S) standards * H&S with regards to operational compliance * Any other as notified by BHC/ BDHC * No health and safety complaints, or accidents
Description
Action points and any incidents are reported to the BHC/ BDHC's representative.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 7
Id
7
Title
Staff grooming and uniforms and Payroll processing
Description
Number of PPE, Uniforms and shoes provided should be at least 2 per staff. The contractor must pay their staff salaries on time and both criteria should be measured and reported on monthly basis to BHC Contract Manager for that location.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 8
Id
8
Title
Inadequate PPE (personal protective equipment)
Description
Service provider to ensure PPEs are used for cleaning and Housekeeping related activities (escorting duties) and to provide uniforms to staff on time and ensure grooming ethics.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 9
Id
9
Title
Invoices accurate and presented as agreed
Description
Contract Manager to check invoices and submit for processing. Frequency: Monthly

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 10
Id
10
Title
Regular training to staff
Description
Training schedule- Service provider to ensure training frequency is managed as specified.Twice a month for ToolBox Talk (TBT) and once in a month for training.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 11
Id
11
Title
Presence of security vetted relievers to cover staff absence Presence of a supervisor for all activities
Description
Service provider to ensure relievers are provided to cover staff leave or any kind of absence. Number of relivers should be at least 3 for each staff for both male and female. Service provider to ensure that a supervisor who is well-versed in english is present for supervision of all activities mentioned in the scope.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 12
Id
12
Title
Non compliance with BHC Dignity and Respect at Work Policy, its Values or policies regarding inappropriate behaviour, treatment of others, and especially relating to sexual harassment, discrimination or abuse of any kind whatsoever
Description
Action points and any incidents are reported to the BHC/ BDHC's representative.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Documents

Entry 1
Id
088938-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
21 Sept 2026, 04:32
Format
text/html

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2AH · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 079781-2026Contract award notice on Find a Tender ·
  2. 088938-2026Contract details notice on Find a Tender ·