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PROCUREMENT OPPORTUNITY

Ticket Retailing & Validation Solutions

NORTHERN TRAINS LIMITED · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 08:35.

Opportunity overview

Northern Trains Limited has a requirement to replace its existing Ticket Retailing & Validation solution by December 2026 due to the incumbent supplier's withdrawal from the UK rail ticketing market. Northern are therefore looking to engage the supply market to understand the solutions available. Northern Trains Limited Invitation to Tender is for the provision of a technology solution that satisfies two main outcomes for Northern: •Suitable replacement of the on-train and ticket office solution to maintain and safeguard ticket retailing and validation provision •Deliver on NTL's dependency into the PAYG programme for EMV A successfully delivered solution must meet 11 significant requirements: 1)Complete Ticket Issuing System (TIS) for All Devices 2)Architecture Description of All Components 3)Full Range of Retailing Options Available Day One 4)RDG Accreditation and Compliance 5)Adherence to Project Delivery Timelines 6)Customer Payment Type Acceptance 7)Support for ITSO PAYG Smartcards 8)TfGM cEMV PAYG Capability 9)Customer Travel Options and Fare Types 10)End-of-Shift Accounting Functionality 11)Ticket Inspection and Validation Functionality

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Worldline IT Services UK Limited

Matched by number
Contract value
£29.2m
Awarded
Not supplied
Contract signed
27 May 2026
Including VAT
£35m
Award ID
1
Status
active
Identifier
GB-COH 08514184
Location
Nottingham, UKF16, NG9 1LA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-059648
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
NORTHERN TRAINS LIMITED
Id
GB-COH-03076444

Identifier

Scheme
GB-COH
Id
03076444

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZCJ-2164-HJQZ

Address

Street Address
George Stephenson House
Locality
York
Postal Code
YO1 6JT
Country
GB
Country Name
United Kingdom
Region
UKE21

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Worldline IT Services UK Limited
Id
GB-COH-08514184

Identifier

Scheme
GB-COH
Id
08514184

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZDC-4647-GCGJ

Address

Street Address
Beeston Business Park, 1 Technology Drive
Locality
Nottingham
Postal Code
NG9 1LA
Country
GB
Country Name
United Kingdom
Region
UKF16

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
30123100
Description
Ticket-validation machines
Entry 2
Scheme
CPV
Id
30144200
Description
Ticket-issuing machines
Entry 3
Scheme
CPV
Id
50316000
Description
Maintenance and repair of ticket-issuing machinery
Entry 4
Scheme
CPV
Id
50317000
Description
Maintenance and repair of ticket-validation machinery

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-08514184
Name
Worldline IT Services UK Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Ticket Retailing & Validation Solutions
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
28 May 2026, 00:00

Period

Starts
28 May 2026, 00:00
Ends
27 May 2032, 23:59
Max Extent Date
27 May 2037, 23:59

Renewal

Description
The minimum term is six (6) years, with the option to extend for a further five (5) years, split into a three (3) year option followed by a two (2) year option, up to a total maximum duration of eleven (11) years.

Value

Including VAT
35,001,354
Amount
29,167,795
Currency
GBP

Documents

Entry 1
Id
A-21708
Document Type
contractSigned
Format
application/pdf
Entry 2
Id
082358-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
28 Aug 2026, 16:43
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Number of P1 Incidents
Description
Number of Priority 1 (P1) incidents recorded during each Rail Period.

Observations

Entry 1
Id
frequency

Period

Duration In Days
28
Entry 2
Id
2
Title
Onboard Service Performance
Description
Performance of the Onboard service against the contractual 99.5% SLA for each Rail Period.

Observations

Entry 1
Id
frequency

Period

Duration In Days
28
Entry 3
Id
3
Title
Station Service Performance
Description
Performance of the Station service against the contractual 99.5% SLA for each rail period.

Observations

Entry 1
Id
frequency

Period

Duration In Days
28

Recorded locations

  • Buyer location · York · UKE21 · YO1 6JT · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 020129-2026Contract award notice on Find a Tender ·
  2. 082358-2026Contract details notice on Find a Tender ·