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PROCUREMENT OPPORTUNITY

Financial Inclusion Service

LONDON & QUADRANT HOUSING TRUST · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 11:22.

Opportunity overview

L&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide: • Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually • Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

AURIGA SERVICES LIMITED

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
6 Aug 2026
Award ID
1
Status
active
Identifier
GB-COH 05093179
Location
Birmingham, UKG31, B2 5QJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-059480
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
LONDON & QUADRANT HOUSING TRUST
Id
GB-COH-IP030441

Identifier

Scheme
GB-COH
Id
IP030441

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJQV-6311-TQXL

Address

Street Address
29-35 West Ham Lane
Locality
London
Postal Code
E15 4PN
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Name
Michael Capper

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
AURIGA SERVICES LIMITED
Id
GB-COH-05093179

Identifier

Scheme
GB-COH
Id
05093179

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PDQG-7938-NYJW

Address

Street Address
18 Bennetts Hill
Locality
Birmingham
Postal Code
B2 5QJ
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
66171000
Description
Financial consultancy services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-05093179
Name
AURIGA SERVICES LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
Yes
Date Signed
7 Aug 2026, 00:00

Period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2028, 23:59
Max Extent Date
30 Sept 2030, 23:59

Renewal

Description
Two X 12 months (total 2  years extension) solely at L&Q's discretion.

Options

Description
The annual contract value is estimated at £1.1 million; however, the service is demand-led and actual expenditure may vary throughout the contract term. Demand for the service is dependent on resident need and may be affected by factors including referral volumes, case complexity, economic conditions, legislative or policy changes, and the availability of funding. The Authority reserves the right to increase or decrease service volumes and associated expenditure during the contract term in response to changing levels of demand and operational requirements. This may include commissioning additional capacity, increasing the number of residents supported, varying the level of service provision, or introducing additional activities that fall within the scope of the Financial Inclusion Service. The Authority may exercise these options where demand exceeds or falls below forecast levels, where additional funding becomes available, where service requirements change, or where it is necessary to meet statutory, strategic or operational objectives. Any such variations will remain within the overall scope of the contract and will be subject to the terms and conditions of the contract, available funding, and compliance with applicable procurement legislation. The estimated annual value is indicative only and does not represent a guaranteed minimum or maximum level of expenditure.

Value

Including VAT
4,400,000
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
1
Description
Residents taking up the Service achieve a mean average overall financial gain of at least £3699.11  (This figure is based on mean average from Y1 and Y2 of current contract and could be subject to revision) Target => 95%
Entry 2
Id
2
Title
2
Description
Number of unique individuals accessing triage to be at least 4600 per year, and number of unique individuals accessing the service delivery component  to be at least 2400 per year Target =>90%
Entry 3
Id
3
Title
3
Description
Social Value created using HACT's Wellbeing Valuation Approach to exceed £8.9 million per year based on 'financial comfort' and 'relief from debt' calculations on the HACT SVC framework  (This figure will be subject to annual revision) Target =>97%

Documents

Entry 1
Id
081242-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
26 Aug 2026, 12:29
Format
text/html

Recorded locations

  • Buyer location · London · UKI41 · E15 4PN · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 040996-2026Tender notice on Find a Tender ·
  2. 063868-2026Contract award notice on Find a Tender ·
  3. 081242-2026Contract details notice on Find a Tender ·