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PROCUREMENT OPPORTUNITY

Public Engagement and Satisfaction Surveys for West Yorkshire Police

West Yorkshire Police · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 08:38.

Opportunity overview

West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force's victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods. Approximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made. On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

  • CPV79311210 — Telephone survey services
  • CPV79342311 — Customer satisfaction survey

Lots

  • Lot 1£540k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
110-POL-25
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
All Tendering activity for this procurement will be conducted through the Bluelight Electronic Tendering Portal at: https://sell2.in-tend.co.uk/blpd/home A Supplier Guide explaining how to use the tendering portal is available at: https://bluelightcommercial.police.uk/media/2284/sell2bluelight-in-tend-full-supplier-guide.pdf
Procurement Method Details
Open procedure

Covered By

GPA

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
27 Oct 2025, 23:59

Tender Period

Ends
30 Sept 2025, 14:00

Enquiry period

Ends
22 Sept 2025, 14:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
540,000
Currency
GBP
Including VAT
648,000

Renewal

Description
The contract includes the provision to extend for a further 2 x 12-months.

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Service Delivery
Type
price
Description
Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Service Delivery
Type
quality
Description
Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Name
Social Value
Type
quality
Description
Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Ends
31 Dec 2028, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2030, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Financial Capacity : Experian Credit Rating Risk Score - minimum score of 51 required. Insurance Levels required following Contract Award: - Employer's Liability Insurance - £5million - Public Liability Insurance - £5million - Professional Indemnity Insurance - £1million

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79311210
Scheme
CPV
Description
Telephone survey services
Entry 2
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
053972-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
4 Sept 2025, 14:51

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PQLT-6495-QHVP
Name
West Yorkshire Police

Roles

buyer

Address

Region
UKE45
Country
GB
Locality
Wakefield
Postal Code
WF1 3QP
Country Name
United Kingdom
Street Address
PO Box 9, Laburnum Road

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PQLT-6495-QHVP
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-02608951
Name
SOCIAL & MARKET STRATEGIC RESEARCH LIMITED

Roles

supplier

Address

Region
UKE11
Country
GB
Locality
Hull
Postal Code
HU1 3ES
Country Name
United Kingdom
Street Address
Norwich House

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
02608951
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PNCD-9978-NRWN
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
18 Nov 2025, 00:00
Title
Public Engagement & Satisfaction Surveys for West Yorkshire Police
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
18 Nov 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKE
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79311210
Scheme
CPV
Description
Telephone survey services
Entry 2
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey

Value

Amount
584,500
Currency
GBP
Including VAT
701,400

Renewal

Description
There are 2 x 12-month extension periods available if the contract is being performed to the satisfaction of the contracting authority.

Documents

Entry 1
Id
074886-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
18 Nov 2025, 15:45

Suppliers

Supplier 1
Id
GB-COH-02608951
Name
SOCIAL & MARKET STRATEGIC RESEARCH LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
12 Dec 2025, 23:59

Related lots

1

Contract period

Ends
31 Dec 2028, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2030, 23:59

Standstill Period

Ends
27 Nov 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
Public Engagement & Satisfaction Surveys for West Yorkshire Police
Status
active
Award ID
1
Date Signed
11 Dec 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes
No Agreed Metrics Rationale
Contract value below £5 million

Value

Amount
584,500
Currency
GBP
Including VAT
701,400

Period

Ends
31 Dec 2028, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2030, 23:59

Renewal

Description
2 x 12-month extensions are available if the contract is being performed to the satisfaction of the authority.

Documents

Entry 1
Id
086302-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
29 Dec 2025, 13:19

Recorded locations

  • Buyer location · Wakefield · UKE45 · WF1 3QP · United Kingdom
  • Delivery location · UKE · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-059440-2025-12-29T13:19:16ZTender notice on Find a Tender ·