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PROCUREMENT OPPORTUNITY

RBGKEW1471 - Face to Face Membership Sales

Board of Trustees of the Royal Botanic Gardens Kew · Contract details notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 01:42.

Opportunity overview

Above Threshold Competitive Flexible Procedure Services to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and require a partnership with a face-to-face membership sales agency to support this ambition.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Complete Works Staffing & Training Ltd

Match pending…
Contract value
£280k
Awarded
Not supplied
Contract signed
30 Mar 2026
Including VAT
£336k
Award ID
1
Status
active
Identifier
GB-COH 08035479
Location
London, UKI31, WC1X 8BP, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
RBGKEW1471
Status
complete
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Board of Trustees of the Royal Botanic Gardens Kew
Id
GB-CHC-803428

Identifier

Scheme
GB-CHC
Id
803428

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PGTT-3583-QXLN

Address

Street Address
THE HERBARIUM
Locality
KEW GREEN
Postal Code
TW9 3AE
Country
GB
Country Name
United Kingdom
Region
UKI75

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Complete Works Staffing & Training Ltd
Id
GB-COH-08035479

Identifier

Scheme
GB-COH
Id
08035479

Address

Street Address
Complete Works, 344-354 Grays Inn Rd,
Locality
London
Postal Code
WC1X 8BP
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79000000
Description
Business services: law, marketing, consulting, recruitment, printing and security

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-08035479
Name
Complete Works Staffing & Training Ltd

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
31 Mar 2026, 00:00
No Agreed Metrics Rationale
The contract value is below the threshold £5 million including VAT.

Period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
30 Mar 2030, 23:59

Renewal

Description
Possible extension until 30/03/2030 if additional unforeseen campaigns to drive membership sales.

Value

Including VAT
336,000
Amount
280,000
Currency
GBP

Documents

Entry 1
Id
032970-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
10 Apr 2026, 16:34
Format
text/html

Recorded locations

  • Buyer location · KEW GREEN · UKI75 · TW9 3AE · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 001160-2026Contract award notice on Find a Tender ·
  2. 032970-2026Contract details notice on Find a Tender ·