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PROCUREMENT OPPORTUNITY

Out of Hours and Warden Call Handling Services

mhs homes group · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 08:42.

Opportunity overview

The result contract will be for the provision of Out of Hours and Warden Call Handling Services.The aim is to ensure continuity of service outside regular working hours, maintaining the high standards expected by mhs homes. The successful provider will deliver a comprehensive Out of Hours and Warden Call Handling Service that acts as an extension of mhs homes’ in-house operations.

Classification

  • CPV79510000 — Telephone-answering services
  • CPV79512000 — Call centre

Lots

  • Lot 1AED 250k · Source currency differs from tender

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TMHS177a
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
Mhs homes have adopted the In-Tend e-tendering system for all its tender activities. This PSQ and all tendering processes will be conducted entirely though the In-tend eTendering portal: https://www.in-tendhost.co.uk/mhs/aspx/Home (https://www.in-tendhost.co.uk/mhs/aspx/Home) Tenderers will need to register on the Portal to submit their PSQ and subsequent tender response. However, if you are already registered, tenderers do not need to register again and may simply use their existing username and password to login to the Portal. Once logged in, go to "Tenders" >"Current" to view the tender in full
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
16 Dec 2025, 23:59

Tender Period

Ends
4 Nov 2025, 12:00

Communication

Future Notice Date
9 Oct 2025, 23:59

Enquiry period

Ends
23 Oct 2025, 12:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
250,000
Currency
AED
Including VAT
300,000

Renewal

Description
1+1

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Price
Type
price
Description
40%

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Name
Quality
Type
quality
Description
60%

Numbers

Entry 1
Number
60
Weight
percentageExact

Contract period

Ends
31 Mar 2031, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2033, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ41
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ41
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79510000
Scheme
CPV
Description
Telephone-answering services
Entry 2
Id
79512000
Scheme
CPV
Description
Call centre

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
063560-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
9 Oct 2025, 09:55
Entry 3
Id
080904-2025
Format
text/html
Notice Type
UK12
Description
Procurement termination notice on Find a Tender
Document Type
tenderCancellationNotice
Published
9 Dec 2025, 09:44

Planning and budget

Documents

Entry 1
Id
053549-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
3 Sept 2025, 13:54

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
19 Sept 2025, 23:59
Description
MHS homes are looking to undertake pre-market engagement in the form of a questionnaire, to better understand the market for Out of Hours and Warden Call Handling and help us to form our specification and cost model. Suppliers from the sector who provide Out of Hours Call Handling services are invited to complete our questionnaire found at the following link (click or copy and paste into browser): https://forms.office.com/Pages/ResponsePage.aspx?id=r9m4uv7_tEWKr0cbjsv5AKvioEqdu0lNgenFtOlNyPVURUVFRDJOSEhQUE1aMEZQRlowTDM2OVA1Ty4u Please submit all responses by 19th September 2025. Responses will be anonymized and note that the outcomes of any pre-market engagement will be shared at Invitation to tender stage.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDGV-2149-XNWV
Name
mhs homes group

Roles

buyer

Address

Region
UKJ41
Country
GB
Locality
Chatham
Postal Code
ME4 4LL
Country Name
United Kingdom
Street Address
Broadside

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PDGV-2149-XNWV
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Status
cancelled
Status Details
The decision has been taken to terminate the procurement process, this is due to due to internal changes at mhs homes.
Final Status Date
8 Dec 2025, 00:00

Related lots

1

Recorded locations

  • Buyer location · Chatham · UKJ41 · ME4 4LL · United Kingdom
  • Delivery location · UKJ41 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-059331-2025-12-09T09:44:38ZPreliminary market engagement notice on Find a Tender ·