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PROCUREMENT OPPORTUNITY

Provision of IT Hardware and Software Support Renewal

HM Revenue & Customs · compiled

Tender information last checkedLast checked 30 Sept 2026, 08:24.

Opportunity overview

Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

British Telecommunications Limited

Matched by exact name
Contract value
£984.2k
Awarded
Not supplied
Contract signed
24 Jul 2025
Award ID
052914-2025-1
Status
active
Identifier
GB-COH 100008
Location
London, UK, E1 8HQ, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SR2555933563
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This was a call-off procedure via a CCS Framework and therefore the award of contract without prior publication in the Official Journal of the European Union is lawful.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.

Options

Description
1 permissible 12 month extension

Award criteria

Criteria

Criterion 1
Name
Social Value
Type
quality
Description
10%
Criterion 2
Type
price
Description
90%

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
HMRC Locations across the estate

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-140123
Name
HM Revenue & Customs

Roles

buyer

Address

Region
UKI32
Locality
London
Postal Code
SW1A2BQ
Country Name
United Kingdom
Street Address
100 Parliament Street

Details

Classifications

Entry 1
Id
NATIONAL_AGENCY
Scheme
TED_CA_TYPE
Description
National or federal agency/office
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
HM Revenue & Customs
No Identifier Rationale
notOnAnyRegister

Contact

Name
Mandy Beames
Telephone
+44 3000501015
Organisation 2
Id
GB-COH-100008
Name
British Telecommunications Limited

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
E1 8HQ
Country Name
United Kingdom
Street Address
50 Leman Street

Details

Scale
large

Identifier

Id
100008
Scheme
GB-COH
Legal Name
British Telecommunications Limited
Organisation 3
Id
GB-FTS-159457
Name
HMRC

Roles

reviewBody

Address

Locality
London
Postal Code
SW1A2BQ
Country Name
United Kingdom
Street Address
100 Parliament Street

Identifier

Legal Name
HMRC

Award information

Award 1
Id
052914-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-100008
Name
British Telecommunications Limited

Related lots

1

Contracts and changes

Entry 1
Id
052914-2025-1
Status
active
Award ID
052914-2025-1
Date Signed
25 Jul 2025, 00:00

Value

Amount
984,247.63
Currency
GBP

Recorded locations

  • Buyer location · London · UKI32 · SW1A2BQ · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-059195-2025-09-01T16:07:11+01:00compiled ·