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PROCUREMENT OPPORTUNITY

NELFT - Waltham Forest Crisis Alternative Services

North East London NHS Foundation Trust · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 08:28.

Opportunity overview

The Place Based Partnership within North East London (NEL) has identified key priority areas to enhance local mental health acute pathways. This initiative aims to develop effective community alternatives to hospital admission for residents experiencing a mental health crisis. The North East London Joint Forward Plan emphasises prevention, leveraging community assets, and providing person-centered, integrated care. The goal is to support more individuals in appropriate settings outside of hospitals, ensuring that those in crisis receive timely and suitable support. A significant focus is placed on improving mental health crisis management and offering alternatives to hospital admission. This ensures that high-quality inpatient care is available for those who truly need it, aligning with the principle of delivering the right support at the right time and place. The scope of services varies across localities, and a procurement process via Lots has been established to cater to the specific needs of each Local Borough and its demographics. This approach also fosters collaboration with Voluntary, Community, and Social Enterprise (VCSE) partners, enhancing the overall benefit to service users. VCSE (Voluntary, Community, and Social Enterprise) partners will play a crucial role in the Place Based Partnership within NELFT. Their involvement will include: Service Delivery: VCSE organisations will provide community-based services that offer alternatives to hospital admission. These services might include crisis intervention, counselling, peer support, and other mental health support programs tailored to local needs. Collaboration and Integration: VCSE partners will work closely with NELFT and other healthcare providers to ensure a seamless integration of services. This collaboration aims to create a cohesive support network that can respond effectively to mental health crises. Community Engagement: VCSE organisations often have strong ties to the local community and can engage residents in mental health initiatives. They can help raise awareness, reduce stigma, and encourage individuals to seek help early. Tailored Support: By understanding the unique demographics and needs of each locality, VCSE partners can offer personalised support that aligns with the specific challenges faced by different communities. Innovation and Flexibility: VCSE organisations can bring innovative approaches to mental health care, offering flexible and responsive services that can adapt to changing needs and circumstances. Overall, the involvement of VCSE partners is essential for building a comprehensive, community-centered approach to mental health care that prioritises prevention, early intervention, and support outside of hospital settings.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Published award value
£991.9k
Awarded
24 Nov 2025
Award ID
1
Status
pending
Identifier
GB-COH 02020165
Location
London, UKI31, EC3A 7DT, United Kingdom

Classification

  • CPV75200000 — Provision of services to the community

Lots

  • Lot 1£1m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0590a8
Status
complete
Published risks
Unanticipated Population Growth: Population growth exceeds projections, resulting in increased demand for services that cannot be met. Capacity Issues: Existing services may not have the capacity to meet rising demand, leading to delays in access and increased pressure on emergency services. Service Utilisation: The service may not be utilised as intended, with individuals continuing to rely on emergency services instead. Operational: The service may face operational challenges, such as staffing shortages or logistical issues (venues), impacting its ability to provide timely support. Operational hours may not align with the needs of the community, limiting access to support during critical times. Insufficient staff to meet demand, impacting the ability to provide timely and effective support. Training Needs: Managing volunteers and staff, including ensuring they are adequately trained and supported with further training requirements. Commissioning: NELFT's funding may increase or decrease over the length of this contract to suit ICB requirements.
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
The Contracting Authority is utilising an electronic Tendering system (“E-Tendering Portal”) to manage this procurement and communicate with Tenderers. Accordingly, there will be no hard copy documents issued to Tenderers and all communications with the Contracting Authority, including the submission of Tender responses will be conducted solely via the following link: https://health-family.force.com/s/Welcome Contract Ref: C385499
Procurement Method Details
Open procedure

Covered By

GPA

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
31 Oct 2025, 23:59

Tender Period

Ends
1 Oct 2025, 12:00

Contract terms

Financial Terms
The payment profile for this Contract shall be monthly in arrears. The Contracting Authority will pay correctly addressed, valid and undisputed invoices within 30 days of the day on which the invoice is received or, if later, the day on which the payment falls due in accordance with the invoice in accordance with and subject to the requirements of the Contract. Service Providers to the Contracting Authority must ensure comparable payment provisions apply to the payment of their sub-contractors and the sub-contractors of their sub-contractors. General requirements for an invoice for the Contracting Authority include: A description of the good/services supplied is included. The Contracting Authority’s reference number/Purchase Order number is included. It must be addressed to the following: North East London NHS Foundation Trust, ELFS Shared Services, Unit 2, PO Box 4418, Swindon, SN4 4RW Invoices should be emailed to be sent to: elfs.395nel@cloud-trade.com It must contain the relevant Contract Reference number (issued upon Contract Award). It must include any contract deductions as part of the Service Credit Regime.

Enquiry period

Ends
22 Sept 2025, 12:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
1,000,000
Currency
GBP
Including VAT
1,000,000

Renewal

Description
The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Questionnaire
Type
quality
Description
50% weighting dedicated towards technical capability

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Commercial Questionnaire
Type
cost
Description
40% weighting dedicated towards technical capability

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Name
Social Value Questionnaire
Type
quality
Description
10% weighting dedicated towards technical capability

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Ends
16 Nov 2027, 23:59
Starts
17 Nov 2025, 00:00
Max Extent Date
16 Nov 2029, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Please see associated Tender documentation.
Criterion 2
Type
technical
Description
Please see associated Tender documentation.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI53
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
052532-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
29 Aug 2025, 15:20

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHHT-9556-BWJJ
Name
North East London NHS Foundation Trust

Roles

buyer

Address

Region
UKI52
Country
GB
Locality
Essex
Postal Code
RM13 8GQ
Country Name
United Kingdom
Street Address
CEME Centre - West Wing, Marsh Way

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PHHT-9556-BWJJ
Scheme
GB-PPON

Contact

Name
Dominic Caddle
Organisation 2
Id
GB-NHS-RAT
Name
North East London NHS Foundation Trust

Roles

buyer

Address

Region
UKI52
Country
GB
Locality
Essex
Postal Code
RM13 8GQ
Country Name
United Kingdom
Street Address
CEME Centre - West Wing, Marsh Way

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
RAT
Scheme
GB-NHS

Contact

Name
Dola Kolawole

Additional Identifiers

Entry 1
Id
PHHT-9556-BWJJ
Scheme
GB-PPON
Organisation 3
Id
GB-COH-02020165
Name
HESTIA HOUSING AND SUPPORT

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC3A 7DT
Country Name
United Kingdom
Street Address
Beaufort House 4th Floor, 15 St. Botolph Street

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
02020165
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
294555
Scheme
GB-CHC

Award information

Award 1
Id
1
Date
24 Nov 2025, 00:00
Status
pending
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
24 Nov 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI53
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community

Value

Amount
991,904
Currency
GBP
Including VAT
991,904

Options

Description
The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract and if funding is available.

Renewal

Description
The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract and if funding is available.

Documents

Entry 1
Id
076668-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
24 Nov 2025, 19:04

Suppliers

Supplier 1
Id
GB-COH-02020165
Name
HESTIA HOUSING AND SUPPORT

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
12 Dec 2025, 23:59

Related lots

1

Contract period

Ends
4 Jan 2028, 23:59
Starts
5 Jan 2026, 00:00
Max Extent Date
4 Jan 2030, 23:59

Standstill Period

Ends
4 Dec 2025, 23:59

Recorded locations

  • Buyer location · Essex · UKI52 · RM13 8GQ · United Kingdom
  • Delivery location · UKI53 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0590a8-2025-11-24T19:04:35ZTender notice on Find a Tender ·