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PROCUREMENT OPPORTUNITY

Cabinet Office Call Off from Independent Shared Service Centre 2 (ISSC2 Framework)

Cabinet Office · compiled

Tender information last checkedLast checked 30 Sept 2026, 08:08.

Opportunity overview

The COOF has been modified pursuant to regulation 72(1)(b) of the Public Contracts Regulations 2015 ("PCR 2015") and this notice is published for transparency purposes. The current COOF with SSCL is due to expire by 31 October 2025 which means business critical services including the capacity to make payments to employees (i.e. payroll) and suppliers would cease. i.e. the business as usual shared business support services unless continued provision could be secured. The term of the COOF is therefore being extended by a period of up to 18 months to 30 April 2027 to enable exit from the current solution and transition to the new arrangements. In addition to the modification to the COOF term, the following modifications have been made: -Revisions to the Exit Schedule to accommodate the approach to exit and transition to the replacement solution. -Reductions to Unit Prices, fixed indexation, streamlined volume banding and changes to the manner in which minimum purchase volumes will be calculated; -Enhanced financial transparency obligations; -An agile change management process to facilitate commissioning of minor changes; -Provision for payment of certain stranded costs.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Shared Services Connected Limited

Match pending…
Shared contract value
£116.8m
Awarded
Not supplied
Contract signed
1 Nov 2013
Suppliers
One of 2 awarded suppliers
Award ID
051686-2025-C0019-1
Status
active
Location
Hemel Hempstead, UK, United Kingdom

Shared Services Connected Ltd

Match pending…
Shared contract value
£116.8m
Awarded
Not supplied
Contract signed
1 Nov 2013
Suppliers
One of 2 awarded suppliers
Award ID
051686-2025-C0019-1
Status
active
Location
Hemel Hempstead, UK, United Kingdom

Classification

  • CPV79400000 — Business and management consultancy and related services

Lots

  • Provision of: 1. shared critical business support services including human resources, finance and accounts, payroll and procurement to Crown and other public sector bodies 2. 'Transition Services' to support the exit from SSCL to the new providers.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-058eca
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Techniques

Framework Agreement

Period Rationale
The original COOF was awarded for an initial period of 7 years from 01/11/2013 ending 31/10/2020 and, in accordance with the original procurement documents relating to the advertised notice for the ISSC2 Framework, contained an option to extend the COOF term by 3 years up to 31/10/2023. In 2023 the COOF was extended for a further 2 years from 01/11/2023.

Classification

Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services

Lots and requirements

Entry 1
Id
1
Description
Provision of: 1. shared critical business support services including human resources, finance and accounts, payroll and procurement to Crown and other public sector bodies 2. 'Transition Services' to support the exit from SSCL to the new providers.

Contract period

Ends
31 Oct 2025, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-35063
Name
Cabinet Office

Roles

buyer

Address

Region
UKI32
Locality
London
Postal Code
SW1A2AS
Country Name
United Kingdom
Street Address
70 Whitehall

Details

Identifier

Legal Name
Cabinet Office
No Identifier Rationale
notOnAnyRegister

Contact

Organisation 2
Id
GB-FTS-159017
Name
Shared Services Connected Limited

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead
Country Name
United Kingdom
Street Address
Three Cherry Trees Lane

Details

Scale
large

Identifier

Legal Name
Shared Services Connected Limited
No Identifier Rationale
partnership
Organisation 3
Id
GB-FTS-159018
Name
Shared Services Connected Ltd

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead
Country Name
United Kingdom
Street Address
Three Cherry Trees Lane

Details

Scale
large

Identifier

Legal Name
Shared Services Connected Ltd
No Identifier Rationale
partnership
Organisation 4
Id
GB-FTS-569
Name
Cabinet Office

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Cabinet Office

Contact

Award information

Award 1
Id
051686-2025-C0019-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-159017
Name
Shared Services Connected Limited
Supplier 2
Id
GB-FTS-159018
Name
Shared Services Connected Ltd

Related lots

1

Contracts and changes

Entry 1
Id
051686-2025-C0019-1
Status
active
Award ID
051686-2025-C0019-1
Date Signed
1 Nov 2013, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services

Delivery locations

Entry 1
Region
UK

Value

Amount
116,827,000
Currency
GBP

Period

Ends
30 Apr 2027, 23:59
Starts
1 Nov 2025, 00:00

Amendments

Entry 1
Id
1
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: In accordance with the published Shared Services for Government (SSfG) Strategy, the Authority is part of the Matrix Cluster. This SSfG Strategy has been progressing as planned since its launch in 2021. Due to collaborative working across the Civil Service, 17 departments and over 100 arms-length bodies have grouped together in 5 clusters, including the Matrix Cluster, to transform the back-office functions of Government. The SSfG will reform and modernise services leading to smarter, cheaper, faster systems across the 5 clusters. As part of the strategy the technology and business process service elements will be split, in contrast to the current single supplier solution. The complexity of the implementation of the Matrix Cluster arrangements across multiple departments and the Authority's exit from the incumbent solution provided by SSCL to align to the cluster and split technology and business service approach, means that new shared service systems and solutions will not be fully implemented before the Authority's COOF with SSCL expire in 31 October 2025. Procurements for the replacement ERP and SI have already taken place, and business services will be brought in house. An extension is required to the existing arrangements because a change of contractor cannot be made for economic or technical reasons and any change would cause significant inconvenience or duplication of costs for a duration of 18 months. The increase in price does not exceed 50% of the original contract value. The business critical services currently provided by SSCL are dependent on a bespoke operating platform, which incorporates proprietary material and interfaces with numerous other systems. This would need to be re-procured/ replicated in any interim solution and which would necessitate at least some continued reliance on the incumbent supplier, SSCL. The time taken to procure an interim, temporary solution would result in significant duplicative and nugatory cost. There would be insufficient time to exit the SSCL solution, move to the new interim solution and then transition to the solution of the new providers where procurement has already concluded. A change in supplier without the lengthy handover period would risk the failure in the delivery of the shared business support services which provide payments to employees (i.e. payroll) and suppliers. Therefore, an extension to the COOF is essential for safeguarding the uninterrupted continuation of the shared business support services and critical operational arrangements, whilst providing the foundation for a safe transition to new and improved shared services under the Matrix Cluster for the Authority.
Description
The COOF has been modified pursuant to regulation 72(1)(b) of the Public Contracts Regulations 2015 ("PCR 2015") and this notice is published for transparency purposes. The current COOF with SSCL is due to expire by 31 October 2025 which means business critical services including the capacity to make payments to employees (i.e. payroll) and suppliers would cease. i.e. the business as usual shared business support services unless continued provision could be secured. The term of the COOF is therefore being extended by a period of up to 18 months to 30 April 2027 to enable exit from the current solution and transition to the new arrangements. In addition to the modification to the COOF term, the following modifications have been made: -Revisions to the Exit Schedule to accommodate the approach to exit and transition to the replacement solution. -Reductions to Unit Prices, fixed indexation, streamlined volume banding and changes to the manner in which minimum purchase volumes will be calculated; -Enhanced financial transparency obligations; -An agile change management process to facilitate commissioning of minor changes; -Provision for payment of certain stranded costs.

Recorded locations

  • Buyer location · London · UKI32 · SW1A2AS · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058eca-2025-08-27T16:00:08+01:00compiled ·