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PROCUREMENT OPPORTUNITY

Out of Hours Call-Handling Services

BELIEVE HOUSING LIMITED · Contract award notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 01:53.

Opportunity overview

Out of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Orbis Protect Limited

Matched by number
Published award value
£199.8k
Awarded
29 Jan 2026
Award ID
1
Status
pending
Identifier
GB-COH 02476859
Location
Uxbridge, UKI74, UB8 1QG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
believe-2024 315
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
BELIEVE HOUSING LIMITED
Id
GB-COH-RS008076

Identifier

Scheme
GB-COH
Id
RS008076

Address

Street Address
Coast House, Spectrum 4, Spectrum Business Park
Locality
Seaham
Postal Code
SR7 7TT
Country
GB
Country Name
United Kingdom
Region
UKC14

Contact

Name
Naomi Noble

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Orbis Protect Limited
Id
GB-COH-02476859

Identifier

Scheme
GB-COH
Id
02476859

Address

Street Address
Beaufort House, Cricket Field Road
Locality
Uxbridge
Postal Code
UB8 1QG
Country
GB
Country Name
United Kingdom
Region
UKI74

Contact

Roles

supplier
tenderer

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
Axis Recruitment Ltd
Id
GB-COH-04827750

Identifier

Scheme
GB-COH
Id
04827750

Address

Street Address
331 Haydn Road
Locality
Nottingham
Postal Code
NG5 1DG
Country
GB
Country Name
United Kingdom
Region
UKF14

Roles

tenderer

Details

Scale
sme
Vcse
No
Organisation 4
Name
Careium UK Limited
Id
GB-COH-04133585

Identifier

Scheme
GB-COH
Id
04133585

Address

Street Address
Aspinall House, Walker Office Park
Locality
Lancashire
Postal Code
BB1 2QE
Country
GB
Country Name
United Kingdom
Region
UKD41

Roles

tenderer

Details

Scale
sme
Vcse
No
Organisation 5
Name
Care Quality Services
Id
GB-COH-11696513

Identifier

Scheme
GB-COH
Id
11696513

Address

Street Address
Stephenson Road, Severalls Industrial Park
Locality
Colchester
Postal Code
CO4 9QR
Country
GB
Country Name
United Kingdom
Region
UKH34

Roles

tenderer

Details

Scale
sme
Vcse
No
Organisation 6
Name
Echo-U Ltd
Id
GB-COH-04227565

Identifier

Scheme
GB-COH
Id
04227565

Address

Street Address
3rd Floor Tyne House, 26 Side
Locality
Newcastle upon Tyne
Postal Code
NE1 3JA
Country
GB
Country Name
United Kingdom
Region
UKC22

Roles

tenderer

Details

Scale
sme
Vcse
No
Organisation 7
Name
JOURNEYCALL LIMITED
Id
GB-COH-SC202170

Identifier

Scheme
GB-COH
Id
SC202170

Address

Street Address
14 City Quay,
Locality
Arbroath
Postal Code
DD11 3RQ
Country
GB
Country Name
United Kingdom
Region
UKM71

Roles

tenderer

Details

Scale
sme
Vcse
No
Organisation 8
Name
Warren Homecare Limited
Id
GB-COH-13523548

Identifier

Scheme
GB-COH
Id
13523548

Address

Street Address
1 Wallis Court James Carter Road
Locality
Bury St. Edmunds
Postal Code
IP28 7DD
Country
GB
Country Name
United Kingdom
Region
UKH14

Roles

tenderer

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Title
Out of Hours Call Handling Services
Status
pending
Date
29 Jan 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes
Assessment Summaries Date Sent
29 Jan 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Value

Including VAT
239,705.12
Amount
199,754.27
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-02476859
Name
Orbis Protect Limited

Standstill Period

Ends
10 Feb 2026, 23:59

Contract period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2029, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
Up to 12 months on up to 2 occasions

Related lots

1

Documents

Entry 1
Id
008439-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
30 Jan 2026, 12:39
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
13 Feb 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Seaham · UKC14 · SR7 7TT · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 008439-2026Contract award notice on Find a Tender ·