Contact Centre Solution

Opportunity overview

Contact Centre Solution for NHFM

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Netcall Technology Ltd

Matched by exact name

Contract value: £280k
Awarded: Not supplied
Contract signed: 17 Aug 2025
Award ID: 051235-2025-NH 2013-1
Status: active
Identifier: GB-COH 01812912
Location: Bedford, UK, MK41 7PH, United Kingdom

Classification

CPV64000000 — Postal and telecommunications services

Lots

Contact Centre Solution - Liberty Cloud by Netcall Technology LtdValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: NH 2013
Status: complete
Procurement Method: limited
Main Procurement Category: services
Procurement Method Details: Award procedure without prior publication of a call for competition
Why this procedure was chosen: Supplier Continuity and VFM

Legal basis

Id: 32014L0024
Scheme: CELEX

Classification

Id: 64000000
Scheme: CPV
Description: Postal and telecommunications services

Procedure reasons

Entry 1

Id: D_OUTSIDE_SCOPE
Scheme: TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description: The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1

Id: 1
Status: cancelled
Has Options: Yes
Description: Contact Centre Solution - Liberty Cloud by Netcall Technology Ltd

Options

Description: 2 x 12 months

Award criteria

Criteria

Criterion 1

Name: Quality
Type: quality
Description: 60

Criterion 2

Type: price
Description: 40

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery Location

Description: Northumberland

Delivery locations

Entry 1

Region: UKC

Entry 2

Region: UKD

Entry 3

Region: UKE

Entry 4

Region: UKF

Entry 5

Region: UKG

Entry 6

Region: UKH

Entry 7

Region: UKI

Entry 8

Region: UKJ

Entry 9

Region: UKK

Buyer, suppliers and contacts

Organisation 1

Id: GB-COH-07913048
Name: NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED

Roles

buyer

Address

Region: UKC22
Locality: Newcastle Upon Tyne
Postal Code: NE270QJ
Country Name: United Kingdom
Street Address: Northumbria House Silver Fox Way

Details

Url: http://www.northumbria.nhs.uk ↗

Classifications

Entry 1

Id: REGIONAL_AUTHORITY
Scheme: TED_CA_TYPE
Description: Regional or local authority

Entry 2

Id: 07
Scheme: COFOG
Description: Health

Identifier

Id: 07913048
Scheme: GB-COH
Legal Name: NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED

Contact

Name: Paul Greenwood
Email: Paul.greenwood@northumbria-healthcare.nhs.uk
Telephone: +44 7747797572

Organisation 2

Id: GB-COH-01812912
Name: Netcall Technology Ltd

Roles

supplier

Address

Region: UK
Locality: Bedford
Postal Code: MK41 7PH
Country Name: United Kingdom

Details

Scale: large

Identifier

Id: 01812912
Scheme: GB-COH
Legal Name: Netcall Technology Ltd

Organisation 3

Id: GB-FTS-525
Name: High Court

Roles

reviewBody

Address

Locality: London
Country Name: United Kingdom

Identifier

Legal Name: High Court

Award information

Award 1

Id: 051235-2025-NH 2013-1
Status: active

Suppliers

Supplier 1

Id: GB-COH-01812912
Name: Netcall Technology Ltd

Related lots

Contracts and changes

Entry 1

Id: 051235-2025-NH 2013-1
Status: active
Award ID: 051235-2025-NH 2013-1
Date Signed: 18 Aug 2025, 00:00

Value

Amount: 279,976
Currency: GBP

Recorded locations

Buyer location · Newcastle Upon Tyne · UKC22 · NE270QJ · United Kingdom
Delivery location · UKC
Delivery location · UKD
Delivery location · UKE
Delivery location · UKF
Delivery location · UKG
Delivery location · UKH
Delivery location · UKI
Delivery location · UKJ
Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-058db3-2025-08-26T12:22:16+01:00compiled · 26 Aug 2025, 12:22