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PROCUREMENT OPPORTUNITY

New Build Customer Journey Experience Solutions

Peabody Trust · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 08:04.

Opportunity overview

The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey evidenced by measurable improvements in customer satisfaction scores, reduced complaints and increased Net Promoter Scores. The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuring that the customer experience is elevated, consistent and aligned with Peabody’s organisational values. The specification includes the setup, adaptation, production and installation of all physical and digital customer assets of each new development, taking into consideration the unique nature of the development and tailoring the service accordingly. The service will also include ongoing coordination, monitoring, survey residents to obtain feedback and continuous improvement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1003167176

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Integrity UK Ltd

Matched by number
Published award value
£500k
Awarded
1 Dec 2025
Award ID
1
Status
active
Identifier
GB-COH 06701868
Location
Marden, UKJ45, TN12 9DB, United Kingdom

Classification

  • CPV72224000 — Project management consultancy services
  • CPV73220000 — Development consultancy services
  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security
  • CPV79410000 — Business and management consultancy services
  • CPV79415200 — Design consultancy services
  • CPV79416200 — Public relations consultancy services

Lots

  • Lot 1£500k · Including VAT

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PA0018
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Competitive flexible procedure
Expression Of Interest Deadline
26 Sept 2025, 12:00

Covered By

GPA
CPTPP

Procedure

Features
Initial Conditions of Participation stage with PSQ followed by tender stage.

Amendments

Entry 1
Id
050905-2025
Description
To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/NKC3B7599Z

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
1 Nov 2025, 23:59

Enquiry period

Ends
19 Sept 2025, 23:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Currency
GBP
Including VAT
500,000

Renewal

Description
upto 12 months extensions

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Criterion 1
Type
price

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 2
Name
Criterion 2
Type
quality

Numbers

Entry 1
Number
60
Weight
percentageExact

Contract period

Ends
30 Nov 2026, 23:59
Starts
1 Dec 2025, 00:00
Max Extent Date
30 Nov 2027, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
See PSQ on Delta - Financial due diligence checks
Criterion 2
Type
technical
Description
See PSQ on Delta - Technical Capability Q's

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72224000
Scheme
CPV
Description
Project management consultancy services
Entry 2
Id
73220000
Scheme
CPV
Description
Development consultancy services
Entry 3
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Entry 4
Id
79410000
Scheme
CPV
Description
Business and management consultancy services
Entry 5
Id
79415200
Scheme
CPV
Description
Design consultancy services
Entry 6
Id
79416200
Scheme
CPV
Description
Public relations consultancy services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
050848-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
22 Aug 2025, 12:05
Entry 3
Id
050905-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
22 Aug 2025, 14:05
Entry 4
Id
052767-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
1 Sept 2025, 12:05

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PYJY-3925-DVJD
Name
Peabody Trust

Roles

buyer

Address

Region
UKI44
Country
GB
Locality
London
Postal Code
SE1 7JB
Country Name
United Kingdom
Street Address
Minster Court, 45 47 Westminster Bridge Road

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PYJY-3925-DVJD
Scheme
GB-PPON

Contact

Name
Damon Pickard
Telephone
02070214444
Organisation 2
Id
GB-COH-06701868
Name
Integrity UK Ltd

Roles

supplier

Address

Region
UKJ45
Country
GB
Locality
Marden
Postal Code
TN12 9DB
Country Name
United Kingdom
Street Address
Allingham Barn, Summerhill Road

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
06701868
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
1 Dec 2025, 00:00
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
2 Dec 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72224000
Scheme
CPV
Description
Project management consultancy services
Entry 2
Id
73220000
Scheme
CPV
Description
Development consultancy services
Entry 3
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Entry 4
Id
79410000
Scheme
CPV
Description
Business and management consultancy services
Entry 5
Id
79415200
Scheme
CPV
Description
Design consultancy services
Entry 6
Id
79416200
Scheme
CPV
Description
Public relations consultancy services

Value

Currency
GBP
Including VAT
500,000

Renewal

Description
upto 12 months extensions

Documents

Entry 1
Id
078949-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
2 Dec 2025, 14:05

Suppliers

Supplier 1
Id
GB-COH-06701868
Name
Integrity UK Ltd

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
22 Dec 2025, 23:59

Related lots

1

Contract period

Ends
31 Dec 2026, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2027, 23:59

Standstill Period

Ends
11 Dec 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
22 Dec 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Currency
GBP
Including VAT
700,000

Period

Ends
31 Dec 2026, 23:59
Starts
1 Jan 2026, 00:00
Max Extent Date
31 Dec 2027, 23:59

Renewal

Description
upto 12 months extensions

Documents

Entry 1
Id
086027-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
23 Dec 2025, 19:05

Recorded locations

  • Buyer location · London · UKI44 · SE1 7JB · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058ccf-2025-12-23T19:05:12ZTender notice on Find a Tender ·