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PROCUREMENT OPPORTUNITY

RBGKEW1471 - Face to face membership sales services

Royal Botanic Gardens, Kew · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 08:06.

Opportunity overview

We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition. We have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans Kew Gardens is a popular destination in South West London, currently the 13th most popular visitor attraction in the UK, and the #1 paid outdoor attraction, drawing almost 2 million visitors annually. We have huge potential to convert these visitors to members, and we are seeking a professional, experienced supplier to deliver this membership conversion. Secondary to membership sales, we expect the supplier to also deliver membership upgrades and renewals to existing members. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=975236936

Classification

  • CPV79342200 — Promotional services
  • CPV79600000 — Recruitment services
  • CPV79620000 — Supply services of personnel including temporary staff
  • CPV98100000 — Membership organisation services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
RBGKEW1471
Status
planning
Above Threshold
Yes
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
4 Sept 2025, 23:59

Lots and requirements

Entry 1
Id
1
Status
planning
Has Renewal
Yes

Contract period

Ends
31 Mar 2028, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
1 Apr 2030, 00:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
79342200
Scheme
CPV
Description
Promotional services
Entry 2
Id
79600000
Scheme
CPV
Description
Recruitment services
Entry 3
Id
79620000
Scheme
CPV
Description
Supply services of personnel including temporary staff
Entry 4
Id
98100000
Scheme
CPV
Description
Membership organisation services

Planning and budget

Documents

Entry 1
Id
050629-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
21 Aug 2025, 16:06

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
29 Aug 2025, 23:59
Description
Internal desk based research being conducted to understand the market and draw up a list of potential suppliers. Contact with suppliers that have previously applied for similar contracts with RBG Kew to gauge interest in the contract opportunity. If any other Suppliers are interested in this opportunity please email procurement@kew.org to let us know and we will then inform you when the opportunity is live.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGTT-3583-QXLN
Name
Royal Botanic Gardens, Kew

Roles

buyer

Address

Region
UKI75
Country
GB
Locality
Richmond
Postal Code
TW9 3AE
Country Name
United Kingdom
Street Address
Royal Botanic Gardens, Kew, The Herbarium, Kew Green

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PGTT-3583-QXLN
Scheme
GB-PPON

Contact

Name
Sarah Jandu
Telephone
02083325000

Recorded locations

  • Buyer location · Richmond · UKI75 · TW9 3AE · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058c5d-2025-08-21T16:06:33+01:00Preliminary market engagement notice on Find a Tender ·