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PROCUREMENT OPPORTUNITY

Collection & Recovery Services

Southern Water Services Limited · Contract award notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 01:17.

Opportunity overview

We are seeking to establish a new Collections & Recovery Services Framework that supports a redesigned operating model. This framework will be flexible, scalable, and adaptable, enabling innovation and continuous improvement in line with evolving business needs. The procurement will be conducted in full compliance with the Procurement Act 2023, and aims to deliver: Cost efficiency and value for money Enhanced recovery outcomes Improved customer experience The new approach will modernise our debt recovery strategy by: Introducing early-stage digital collection solutions to reduce default rates Enabling proactive customer engagement earlier in the recovery journey Maximising return on investment (ROI) through smarter, data-driven interventions Suppliers will be expected to demonstrate capability in delivering effective, customer-centric recovery solutions that align with our strategic goals and regulatory obligations.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Advantis Credit Limited

Matched by exact name
Shared published award value
£19.8m
Awarded
8 Jun 2026
Suppliers
One of 5 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 05223252
Location
London, UKI31, EC3N 3AJ, United Kingdom

CONEXUS RECOVERY & FIELD SERVICES LIMITED

Match pending…
Shared published award value
£19.8m
Awarded
8 Jun 2026
Suppliers
One of 5 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH NI638296
Location
Londonderry, UKN0A, BT48 6JN, United Kingdom

ORBIT CREDIT SERVICES LIMITED

Match pending…
Shared published award value
£19.8m
Awarded
8 Jun 2026
Suppliers
One of 5 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 06476959
Location
West Malling, UKJ46, ME19 4UA, United Kingdom

PHILLIPS & COHEN ASSOCIATES (UK) LIMITED

Match pending…
Shared published award value
£19.8m
Awarded
8 Jun 2026
Suppliers
One of 5 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 05284353
Location
Manchester, UKD34, M5 3EF, United Kingdom

UK SEARCH LIMITED

Match pending…
Shared published award value
£19.8m
Awarded
8 Jun 2026
Suppliers
One of 5 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 05321310
Location
Chesterfield, UKF12, S43 4PZ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated
  • Lot 2Value not stated
  • Lot 3Value not stated
  • Lot 4Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
Prj_7596
Status
complete
Procurement Method
open
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Techniques

Has Framework Agreement
Yes

Lots and requirements

Entry 1
Id
1
Status
complete
Entry 2
Id
2
Status
complete
Entry 3
Id
3
Status
complete
Entry 4
Id
4
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Southern Water Services Limited
Id
GB-PPON-PBJQ-2231-ZRPG

Identifier

Scheme
GB-PPON
Id
PBJQ-2231-ZRPG

Address

Street Address
Southern Water, Southern House
Locality
Worthing
Postal Code
Bn13 3NX
Country
GB
Country Name
United Kingdom
Region
UKJ27

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
Advantis Credit Limited
Id
GB-COH-05223252

Identifier

Scheme
GB-COH
Id
05223252

Address

Street Address
3rd Floor 10 Lloyd's Avenue
Locality
London
Postal Code
EC3N 3AJ
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
ORBIT CREDIT SERVICES LIMITED
Id
GB-COH-06476959

Identifier

Scheme
GB-COH
Id
06476959

Address

Street Address
1 Kings Hill Avenue
Locality
West Malling
Postal Code
ME19 4UA
Country
GB
Country Name
United Kingdom
Region
UKJ46

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 4
Name
CONEXUS RECOVERY & FIELD SERVICES LIMITED
Id
GB-COH-NI638296

Identifier

Scheme
GB-COH
Id
NI638296

Address

Street Address
Carlisle House, 20a Carlisle Road
Locality
Londonderry
Postal Code
BT48 6JN
Country
GB
Country Name
United Kingdom
Region
UKN0A

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 5
Name
UK SEARCH LIMITED
Id
GB-COH-05321310

Identifier

Scheme
GB-COH
Id
05321310

Address

Street Address
UNIT 4 GANDER LANE, BARLBOROUGH
Locality
Chesterfield
Postal Code
S43 4PZ
Country
GB
Country Name
United Kingdom
Region
UKF12

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 6
Name
PHILLIPS & COHEN ASSOCIATES (UK) LIMITED
Id
GB-COH-05284353

Identifier

Scheme
GB-COH
Id
05284353

Address

Street Address
9th Floor, 5 Exchange Quay
Locality
Manchester
Postal Code
M5 3EF
Country
GB
Country Name
United Kingdom
Region
UKD34

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Title
DEBT COLLECTION AND RECOVERY SERVICES
Status
active
Date
9 Jun 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes
Assessment Summaries Date Sent
9 Jun 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79940000
Description
Collection agency services
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
79940000
Description
Collection agency services
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
79940000
Description
Collection agency services
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
79940000
Description
Collection agency services

Value

Including VAT
19,800,000
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-05223252
Name
Advantis Credit Limited
Supplier 2
Id
GB-COH-06476959
Name
ORBIT CREDIT SERVICES LIMITED
Supplier 3
Id
GB-COH-NI638296
Name
CONEXUS RECOVERY & FIELD SERVICES LIMITED
Supplier 4
Id
GB-COH-05321310
Name
UK SEARCH LIMITED
Supplier 5
Id
GB-COH-05284353
Name
PHILLIPS & COHEN ASSOCIATES (UK) LIMITED

Contract period

Starts
23 Nov 2026, 00:00
Ends
23 Nov 2030, 23:59
Max Extent Date
23 Nov 2034, 23:59

Renewal

Description
Southern Water may, at its option, provide notice to the Supplier, such notice to be given by Southern Water at least 3 months prior to the end of the Initial Term, that it wishes to extend the Term on the same provisions as set out in this Framework Agreement (or, if Southern Water wishes to renegotiate any such provisions, on those provisions agreed by the parties), by a further period(s) of up to 4 years in aggregate.

Related lots

1
2
3
4

Documents

Entry 1
Id
054124-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
9 Jun 2026, 10:34
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
19 Jun 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Worthing · UKJ27 · Bn13 3NX · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 008722-2026Tender notice on Find a Tender ·
  2. 054124-2026Contract award notice on Find a Tender ·