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PROCUREMENT OPPORTUNITY

Extension - Patient & Healthcare Communications & Related IT Services

Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions · compiled

Tender information last checkedLast checked 30 Sept 2026, 07:48.

Opportunity overview

This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Procurement identifier (OCID): ocds-h6vhtk-058ad3 Published 19 August 2025, 5:20pm The details of the Framework Agreement are provided below. NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199). Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years. The Framework has been structured to incorporate ten lots of which seven were awarded. These are: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Apps Development Services Lot 6: Social Marketing Services – Not awarded Lot 7: Video Conferencing System Lot 8: In-Patient Infotainment Management System– Not awarded Lot 9: Medical Representative Check-In Software System – Not awarded Lot 10: Bespoke Services

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

BTS Holdings plc

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
1517630
Location
Wallington, Surrey, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-1, 052965-2025-4909-3327-1

Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd

Match pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Award ID
049963-2025-4909-3327-1
Status
active
Identifier
04084131
Location
Macclesfield Cheshire, UK, United Kingdom

ICNH Ltd trading as DrDoctor

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
08149394
Location
Windsor, Barkshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-1, 052965-2025-4909-3327-1

Insight Direct (UK) Ltd

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-1, 052965-2025-4909-3327-1

Netcall Technology Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
02831215
Location
Hemel Hempstead, Hertfordshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-1, 052965-2025-4909-3327-1

BTS Holdings plc

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
1517630
Location
Wallington, Surrey, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

Barrier Networks

2 award entriesMatched by normalised name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
SC305542
Location
Glasgow, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

Hill-Rom Ltd T/A Hillrom

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
2250372
Location
Leicestershire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

Insight Direct (UK) Ltd

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

Multitone Electronics plc

2 award entriesMatched by normalised name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
256314
Location
Hampshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

Netcall Technology Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
02831215
Location
Hemel Hempstead, Hertfordshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

Softcat plc

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
02174990
Location
Marlow, Bucks, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

Stanley Security Solutions Ltd

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Status
active
Identifier
181585
Location
Swindon, Wiltshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-2, 052965-2025-4909-3327-2

ZIVVER B.V.

Match pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Award ID
049963-2025-4909-3327-2
Status
active
Identifier
11931745
Location
Laren, Noord-Holland, UK, United Kingdom

Exponential-e Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 3 awarded suppliers
Status
active
Identifier
4499567
Location
London, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-3, 052965-2025-4909-3327-3

Hospital Services Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 3 awarded suppliers
Status
active
Identifier
NI005155
Location
Belfast, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-3, 052965-2025-4909-3327-3

Insight Direct (UK) Ltd

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 3 awarded suppliers
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-3, 052965-2025-4909-3327-3

BTS Holdings plc

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
1517630
Location
Wallington, Surrey, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-4, 052965-2025-4909-3327-4

Hospital Services Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
NI005155
Location
Belfast, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-4, 052965-2025-4909-3327-4

Insight Direct (UK) Ltd

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-4, 052965-2025-4909-3327-4

Intouch with Health Ltd

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
3758749
Location
Gloucestershire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-4, 052965-2025-4909-3327-4

Netcall Technology Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
02831215
Location
Hemel Hempstead, Hertfordshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-4, 052965-2025-4909-3327-4

BTS Holdings plc

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
1517630
Location
Wallington, Surrey, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-5, 052965-2025-4909-3327-5

Exponential-e Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
4499567
Location
London, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-5, 052965-2025-4909-3327-5

Hospital Services Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
NI005155
Location
Belfast, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-5, 052965-2025-4909-3327-5

Insight Direct (UK) Ltd

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-5, 052965-2025-4909-3327-5

Netcall Technology Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Status
active
Identifier
02831215
Location
Hemel Hempstead, Hertfordshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-5, 052965-2025-4909-3327-5

Barrier Networks

Matched by normalised name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 4 awarded suppliers
Award ID
049963-2025-4909-3327-6
Status
active
Identifier
SC305542
Location
Glasgow, UK, United Kingdom

Hospital Services Limited

Matched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 4 awarded suppliers
Award ID
049963-2025-4909-3327-6
Status
active
Identifier
NI005155
Location
Belfast, UK, United Kingdom

Insight Direct (UK) Ltd

Matched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 4 awarded suppliers
Award ID
049963-2025-4909-3327-6
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom

Visionable Ltd

Match pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 4 awarded suppliers
Award ID
049963-2025-4909-3327-6
Status
active
Identifier
09787096
Location
London, UK, United Kingdom

BTS Holdings plc

2 award entriesMatch pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 6 awarded suppliers
Status
active
Identifier
1517630
Location
Wallington, Surrey, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-7, 052965-2025-4909-3327-7

Barrier Networks

2 award entriesMatched by normalised name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 6 awarded suppliers
Status
active
Identifier
SC305542
Location
Glasgow, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-7, 052965-2025-4909-3327-7

Exponential-e Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 6 awarded suppliers
Status
active
Identifier
4499567
Location
London, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-7, 052965-2025-4909-3327-7

Hospital Services Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 6 awarded suppliers
Status
active
Identifier
NI005155
Location
Belfast, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-7, 052965-2025-4909-3327-7

Insight Direct (UK) Ltd

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 6 awarded suppliers
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-7, 052965-2025-4909-3327-7

Netcall Technology Limited

2 award entriesMatched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 6 awarded suppliers
Status
active
Identifier
02831215
Location
Hemel Hempstead, Hertfordshire, UK, United Kingdom
View 2 award IDs

049963-2025-4909-3327-7, 052965-2025-4909-3327-7

Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd

Match pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 5 awarded suppliers
Award ID
052965-2025-4909-3327-1
Status
active
Identifier
04084131
Location
Macclesfield Cheshire, UK, United Kingdom

ZIVVER B.V. Laren,

Match pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
25 Feb 2021
Suppliers
One of 9 awarded suppliers
Award ID
052965-2025-4909-3327-2
Status
active
Identifier
11931745
Location
Noord-Holland, UK, United Kingdom

Barrier Networks

Matched by normalised name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
24 Aug 2021
Suppliers
One of 4 awarded suppliers
Award ID
052965-2025-4909-3327-6
Status
active
Identifier
SC305542
Location
Glasgow, UK, United Kingdom

Hospital Services Limited

Matched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
24 Aug 2021
Suppliers
One of 4 awarded suppliers
Award ID
052965-2025-4909-3327-6
Status
active
Identifier
NI005155
Location
Belfast, UK, United Kingdom

Insight Direct (UK) Ltd

Matched by exact name
Shared contract value
£15m
Awarded
Not supplied
Contract signed
24 Aug 2021
Suppliers
One of 4 awarded suppliers
Award ID
052965-2025-4909-3327-6
Status
active
Identifier
2579852
Location
Manchester, UK, United Kingdom

Visionable Ltd

Match pending…
Shared contract value
£15m
Awarded
Not supplied
Contract signed
24 Aug 2021
Suppliers
One of 4 awarded suppliers
Award ID
052965-2025-4909-3327-6
Status
active
Identifier
09787096
Location
London, UK, United Kingdom

Classification

  • CPV30200000 — Computer equipment and supplies
  • CPV30231300 — Display screens
  • CPV31682230 — Graphic display panels
  • CPV32000000 — Radio, television, communication, telecommunication and related equipment
  • CPV32232000 — Video-conferencing equipment
  • CPV32320000 — Television and audio-visual equipment
  • CPV32510000 — Wireless telecommunications system
  • CPV39133000 — Display units
  • CPV48000000 — Software package and information systems
  • CPV48512000 — Interactive voice response software package
  • CPV48515000 — Video conferencing software package
  • CPV48983000 — Development software package
  • CPV64200000 — Telecommunications services
  • CPV64210000 — Telephone and data transmission services
  • CPV64216100 — Electronic message services
  • CPV64216120 — Electronic mail services
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72212515 — Video conferencing software development services
  • CPV72230000 — Custom software development services
  • CPV72260000 — Software-related services
  • CPV72300000 — Data services
  • CPV72400000 — Internet services
  • CPV79512000 — Call centre

Lots

  • Patient Messaging ServicesValue not stated
  • Bespoke ServicesValue not stated
  • Medical Messaging Application (Pager Replacement)Value not stated
  • Kiosk Display (Digital Signage)Value not stated
  • Patient Check-In Management SystemValue not stated
  • App Development ServicesValue not stated
  • Video Conferencing SystemValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
4909-3327
Status
complete
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure
Why this procedure was chosen
This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services. The current Framework Agreement expiry date is 24th August 2025. The Framework Agreement is proposed to be extended for 12 (Twelve) months. This VEAT is issued to clarify Patient & Healthcare Communications & Related IT Services Framework Agreement's term to be extended until 24th August 2026. Regulation 72(1)(c) permits modifications following "circumstances which a diligent authority could not have foreseen" where "the modification does not alter the overall nature of the contract" and "any increase in price does not exceed 50% of the value of the original contract or framework agreement". NHS Commercial Solutions is entitled to rely on Regulation 72(1)(c) of the PCR to extend the Framework to allow sufficient time to complete the procurement process on the basis that: 1.the extension became necessary as a result of last minute changes to the governance and approvals process that had to be completed before the procurement could commence; 2.the need to recomplete elements of the process to reflect changing requirements during the approvals process, and delays in obtaining the necessary approvals from relevant third parties; and 3.the overall consequence of these changes and delays being that the approvals process has taken much longer than indicated. Moreover, the only modification being proposed is an extension to the term, with no other changes to the terms of the contract. As such, the proposed modification does not result in a change to the overall nature of the framework. Further, the total value advertised in this VEAT Notice is £15m (Exclusive of any applicable VAT) which is lower than the originally advertised contract value. There is no uplift to the overall value of the Framework as a result of the extension and the overall value of the call-off contracts to be placed under the Framework will not extend by more than 50% as a result of the continued use of the Framework during its total term.

Legal basis

Id
32014L0024
Scheme
CELEX

Techniques

Has Framework Agreement
Yes

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Title
Patient Messaging Services
Status
cancelled
Has Options
No
Description
Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Award criteria

Criteria

Criterion 1
Type
price
Entry 2
Id
2
Title
Medical Messaging Application (Pager Replacement)
Status
cancelled
Has Options
No
Description
Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Award criteria

Criteria

Criterion 1
Type
price
Entry 3
Id
3
Title
Kiosk Display (Digital Signage)
Status
cancelled
Has Options
No
Description
Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Award criteria

Criteria

Criterion 1
Type
price
Entry 4
Id
4
Title
Patient Check-In Management System
Status
cancelled
Has Options
No
Description
is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Award criteria

Criteria

Criterion 1
Type
price
Entry 5
Id
5
Title
App Development Services
Status
cancelled
Has Options
No
Description
The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Award criteria

Criteria

Criterion 1
Type
price
Entry 6
Id
7
Title
Video Conferencing System
Status
cancelled
Has Options
No
Description
This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Award criteria

Criteria

Criterion 1
Type
price
Entry 7
Id
10
Title
Bespoke Services
Status
cancelled
Has Options
No
Description
is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
48512000
Scheme
CPV
Description
Interactive voice response software package
Entry 2
Id
48515000
Scheme
CPV
Description
Video conferencing software package
Entry 3
Id
64200000
Scheme
CPV
Description
Telecommunications services
Entry 4
Id
64210000
Scheme
CPV
Description
Telephone and data transmission services
Entry 5
Id
64216120
Scheme
CPV
Description
Electronic mail services
Entry 6
Id
79512000
Scheme
CPV
Description
Call centre
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
32000000
Scheme
CPV
Description
Radio, television, communication, telecommunication and related equipment
Entry 2
Id
32320000
Scheme
CPV
Description
Television and audio-visual equipment
Entry 3
Id
32510000
Scheme
CPV
Description
Wireless telecommunications system
Entry 4
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 5
Id
64210000
Scheme
CPV
Description
Telephone and data transmission services
Entry 6
Id
64216100
Scheme
CPV
Description
Electronic message services
Entry 7
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Entry 8
Id
72230000
Scheme
CPV
Description
Custom software development services
Entry 9
Id
72400000
Scheme
CPV
Description
Internet services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
30200000
Scheme
CPV
Description
Computer equipment and supplies
Entry 2
Id
30231300
Scheme
CPV
Description
Display screens
Entry 3
Id
31682230
Scheme
CPV
Description
Graphic display panels
Entry 4
Id
39133000
Scheme
CPV
Description
Display units
Entry 5
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 6
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Entry 7
Id
72230000
Scheme
CPV
Description
Custom software development services
Entry 8
Id
72300000
Scheme
CPV
Description
Data services
Entry 9
Id
72400000
Scheme
CPV
Description
Internet services
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
48512000
Scheme
CPV
Description
Interactive voice response software package
Entry 2
Id
48515000
Scheme
CPV
Description
Video conferencing software package
Entry 3
Id
64200000
Scheme
CPV
Description
Telecommunications services
Entry 4
Id
64210000
Scheme
CPV
Description
Telephone and data transmission services
Entry 5
Id
64216120
Scheme
CPV
Description
Electronic mail services
Entry 6
Id
79512000
Scheme
CPV
Description
Call centre
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
48983000
Scheme
CPV
Description
Development software package
Entry 3
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Entry 4
Id
72260000
Scheme
CPV
Description
Software-related services
Item 6
Id
7
Related Lot
7

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
32232000
Scheme
CPV
Description
Video-conferencing equipment
Entry 2
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 3
Id
48515000
Scheme
CPV
Description
Video conferencing software package
Entry 4
Id
64216100
Scheme
CPV
Description
Electronic message services
Entry 5
Id
72212515
Scheme
CPV
Description
Video conferencing software development services
Entry 6
Id
72300000
Scheme
CPV
Description
Data services
Entry 7
Id
72400000
Scheme
CPV
Description
Internet services
Item 7
Id
10
Related Lot
10

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Buyer, suppliers and contacts

Organisation 1
Id
GB-CHC-1126477
Name
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
Dorking
Postal Code
RH4 1XA
Country Name
United Kingdom
Street Address
The Atrium. Curtis Road.

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Id
1126477
Scheme
GB-CHC
Legal Name
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions

Contact

Telephone
+44 1306646822
Organisation 2
Id
GB-FTS-158422
Name
ICNH Ltd trading as DrDoctor

Roles

supplier

Address

Region
UK
Locality
Windsor, Barkshire
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
08149394
Legal Name
ICNH Ltd trading as DrDoctor
Organisation 3
Id
GB-FTS-158423
Name
Barrier Networks

Roles

supplier

Address

Region
UK
Locality
Glasgow
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
SC305542
Legal Name
Barrier Networks
Organisation 4
Id
GB-FTS-158424
Name
Exponential-e Limited

Roles

supplier

Address

Region
UK
Locality
London
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
4499567
Legal Name
Exponential-e Limited
Organisation 5
Id
GB-FTS-158425
Name
BTS Holdings plc

Roles

supplier

Address

Region
UK
Locality
Wallington, Surrey
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
1517630
Legal Name
BTS Holdings plc
Organisation 6
Id
GB-FTS-158426
Name
Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd

Roles

supplier

Address

Region
UK
Locality
Macclesfield Cheshire
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
04084131
Legal Name
Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
Organisation 7
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd

Roles

supplier

Address

Region
UK
Locality
Manchester
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
2579852
Legal Name
Insight Direct (UK) Ltd
Organisation 8
Id
GB-FTS-158428
Name
Netcall Technology Limited

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead, Hertfordshire
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
02831215
Legal Name
Netcall Technology Limited
Organisation 9
Id
GB-FTS-158429
Name
Hill-Rom Ltd T/A Hillrom

Roles

supplier

Address

Region
UK
Locality
Leicestershire
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
2250372
Legal Name
Hill-Rom Ltd T/A Hillrom
Organisation 10
Id
GB-FTS-158430
Name
Multitone Electronics plc

Roles

supplier

Address

Region
UK
Locality
Hampshire
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
256314
Legal Name
Multitone Electronics plc
Organisation 11
Id
GB-FTS-158431
Name
Stanley Security Solutions Ltd

Roles

supplier

Address

Region
UK
Locality
Swindon, Wiltshire
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
181585
Legal Name
Stanley Security Solutions Ltd
Organisation 12
Id
GB-FTS-158432
Name
Softcat plc

Roles

supplier

Address

Region
UK
Locality
Marlow, Bucks
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
02174990
Legal Name
Softcat plc
Organisation 13
Id
GB-FTS-158433
Name
ZIVVER B.V.

Roles

supplier

Address

Region
UK
Locality
Laren, Noord-Holland
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
11931745
Legal Name
ZIVVER B.V.
Organisation 14
Id
GB-FTS-158434
Name
Hospital Services Limited

Roles

supplier

Address

Region
UK
Locality
Belfast
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
NI005155
Legal Name
Hospital Services Limited
Organisation 15
Id
GB-FTS-158435
Name
Intouch with Health Ltd

Roles

supplier

Address

Region
UK
Locality
Gloucestershire
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
3758749
Legal Name
Intouch with Health Ltd
Organisation 16
Id
GB-FTS-158436
Name
Visionable Ltd

Roles

supplier

Address

Region
UK
Locality
London
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
09787096
Legal Name
Visionable Ltd
Organisation 17
Id
GB-FTS-35018
Name
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions

Roles

reviewBody

Address

Locality
Leatherhead
Country Name
United Kingdom

Identifier

Legal Name
Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Organisation 18
Id
GB-FTS-159469
Name
Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd

Roles

supplier

Address

Region
UK
Locality
Macclesfield Cheshire
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
04084131
Legal Name
Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd
Organisation 19
Id
GB-FTS-159470
Name
ZIVVER B.V. Laren,

Roles

supplier

Address

Region
UK
Locality
Noord-Holland
Country Name
United Kingdom

Details

Scale
sme

Identifier

Id
11931745
Legal Name
ZIVVER B.V. Laren,
Organisation 20
Id
GB-FTS-159471
Name
Surrey and Borders Partnership NHS FoundationTrust on behalf of NHS Commercial Solutions

Roles

reviewBody

Address

Locality
Leatherhead
Country Name
United Kingdom

Identifier

Legal Name
Surrey and Borders Partnership NHS FoundationTrust on behalf of NHS Commercial Solutions

Award information

Award 1
Id
049963-2025-4909-3327-1
Title
Patient Messaging Services
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-158422
Name
ICNH Ltd trading as DrDoctor
Supplier 2
Id
GB-FTS-158426
Name
Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
Supplier 3
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 4
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 5
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

1
Award 2
Id
049963-2025-4909-3327-2
Title
Medical Messaging Application (Pager Replacement)
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-158423
Name
Barrier Networks
Supplier 2
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 3
Id
GB-FTS-158429
Name
Hill-Rom Ltd T/A Hillrom
Supplier 4
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 5
Id
GB-FTS-158430
Name
Multitone Electronics plc
Supplier 6
Id
GB-FTS-158428
Name
Netcall Technology Limited
Supplier 7
Id
GB-FTS-158431
Name
Stanley Security Solutions Ltd
Supplier 8
Id
GB-FTS-158432
Name
Softcat plc
Supplier 9
Id
GB-FTS-158433
Name
ZIVVER B.V.

Related lots

2
Award 3
Id
049963-2025-4909-3327-3
Title
Kiosk Display (Digital Signage)
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-158424
Name
Exponential-e Limited
Supplier 2
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 3
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd

Related lots

3
Award 4
Id
049963-2025-4909-3327-4
Title
Patient Check-In Management System
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 2
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 3
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 4
Id
GB-FTS-158435
Name
Intouch with Health Ltd
Supplier 5
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

4
Award 5
Id
049963-2025-4909-3327-5
Title
Apps Development Services
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 2
Id
GB-FTS-158424
Name
Exponential-e Limited
Supplier 3
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 4
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 5
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

5
Award 6
Id
049963-2025-4909-3327-6
Title
Video Conferencing System
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-158423
Name
Barrier Networks
Supplier 2
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 3
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 4
Id
GB-FTS-158436
Name
Visionable Ltd

Related lots

7
Award 7
Id
049963-2025-4909-3327-7
Title
Bespoke Services
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-158423
Name
Barrier Networks
Supplier 2
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 3
Id
GB-FTS-158424
Name
Exponential-e Limited
Supplier 4
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 5
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 6
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

10
Award 8
Id
052965-2025-4909-3327-1
Title
Patient Messaging Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 2
Id
GB-FTS-158422
Name
ICNH Ltd trading as DrDoctor
Supplier 3
Id
GB-FTS-159469
Name
Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd
Supplier 4
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 5
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

1
Award 9
Id
052965-2025-4909-3327-2
Title
Medical Messaging Application (Pager Replacement)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-158423
Name
Barrier Networks
Supplier 2
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 3
Id
GB-FTS-158429
Name
Hill-Rom Ltd T/A Hillrom
Supplier 4
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 5
Id
GB-FTS-158430
Name
Multitone Electronics plc
Supplier 6
Id
GB-FTS-158428
Name
Netcall Technology Limited
Supplier 7
Id
GB-FTS-158431
Name
Stanley Security Solutions Ltd
Supplier 8
Id
GB-FTS-159470
Name
ZIVVER B.V. Laren,
Supplier 9
Id
GB-FTS-158432
Name
Softcat plc

Related lots

2
Award 10
Id
052965-2025-4909-3327-3
Title
Kiosk Display (Digital Signage)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-158424
Name
Exponential-e Limited
Supplier 2
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 3
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd

Related lots

3
Award 11
Id
052965-2025-4909-3327-4
Title
Patient Check-In Management System
Status
active

Suppliers

Supplier 1
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 2
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 3
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 4
Id
GB-FTS-158435
Name
Intouch with Health Ltd
Supplier 5
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

4
Award 12
Id
052965-2025-4909-3327-5
Title
Apps Development Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 2
Id
GB-FTS-158424
Name
Exponential-e Limited
Supplier 3
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 4
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 5
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

5
Award 13
Id
052965-2025-4909-3327-6
Title
Video Conferencing System
Status
active

Suppliers

Supplier 1
Id
GB-FTS-158423
Name
Barrier Networks
Supplier 2
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 3
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 4
Id
GB-FTS-158436
Name
Visionable Ltd

Related lots

7
Award 14
Id
052965-2025-4909-3327-7
Title
Bespoke Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-158423
Name
Barrier Networks
Supplier 2
Id
GB-FTS-158425
Name
BTS Holdings plc
Supplier 3
Id
GB-FTS-158424
Name
Exponential-e Limited
Supplier 4
Id
GB-FTS-158434
Name
Hospital Services Limited
Supplier 5
Id
GB-FTS-158427
Name
Insight Direct (UK) Ltd
Supplier 6
Id
GB-FTS-158428
Name
Netcall Technology Limited

Related lots

10

Contracts and changes

Entry 1
Id
049963-2025-4909-3327-1
Title
Patient Messaging Services
Status
active
Award ID
049963-2025-4909-3327-1
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 2
Id
049963-2025-4909-3327-2
Title
Medical Messaging Application (Pager Replacement)
Status
active
Award ID
049963-2025-4909-3327-2
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 3
Id
049963-2025-4909-3327-3
Title
Kiosk Display (Digital Signage)
Status
active
Award ID
049963-2025-4909-3327-3
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 4
Id
049963-2025-4909-3327-4
Title
Patient Check-In Management System
Status
active
Award ID
049963-2025-4909-3327-4
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 5
Id
049963-2025-4909-3327-5
Title
Apps Development Services
Status
active
Award ID
049963-2025-4909-3327-5
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 6
Id
049963-2025-4909-3327-6
Title
Video Conferencing System
Status
active
Award ID
049963-2025-4909-3327-6
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 7
Id
049963-2025-4909-3327-7
Title
Bespoke Services
Status
active
Award ID
049963-2025-4909-3327-7
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 8
Id
052965-2025-4909-3327-1
Title
Patient Messaging Services
Status
active
Award ID
052965-2025-4909-3327-1
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 9
Id
052965-2025-4909-3327-2
Title
Medical Messaging Application (Pager Replacement)
Status
active
Award ID
052965-2025-4909-3327-2
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 10
Id
052965-2025-4909-3327-3
Title
Kiosk Display (Digital Signage)
Status
active
Award ID
052965-2025-4909-3327-3
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 11
Id
052965-2025-4909-3327-4
Title
Patient Check-In Management System
Status
active
Award ID
052965-2025-4909-3327-4
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 12
Id
052965-2025-4909-3327-5
Title
Apps Development Services
Status
active
Award ID
052965-2025-4909-3327-5
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 13
Id
052965-2025-4909-3327-6
Title
Video Conferencing System
Status
active
Award ID
052965-2025-4909-3327-6
Date Signed
25 Aug 2021, 00:00

Value

Amount
15,000,000
Currency
GBP
Entry 14
Id
052965-2025-4909-3327-7
Title
Bespoke Services
Status
active
Award ID
052965-2025-4909-3327-7
Date Signed
25 Feb 2021, 00:00

Value

Amount
15,000,000
Currency
GBP

Recorded locations

  • Buyer location · Dorking · UK · RH4 1XA · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058ad3-2025-09-01T18:17:53+01:00compiled ·