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PROCUREMENT OPPORTUNITY

Independent Complaints Adjudication Service for OFSTED (ICASO)

Department for Education · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:47.

Opportunity overview

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted's webpage. The DfE is keen to maximise opportunities to participate in procurement for Small to Medium-sized Enterprises (SMEs) and Voluntary, Community and Social Enterprises (VCSEs). Consideration will also be given to consortia and collaborative bids from all forms of organisations.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CEDR Services Limited

Match pending…
Published award value
£124.5k
Awarded
25 Sept 2025
Award ID
1
Status
active
Identifier
GB-PPON PBPR-5822-DRBQ
Location
London, UKI31, EC4M 8BU, United Kingdom

Classification

  • CPV79422000 — Arbitration and conciliation services

Lots

  • Lot 1£125k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
Project_9994
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
25 Sept 2025, 23:59

Tender Period

Ends
17 Sept 2025, 12:00

Enquiry period

Ends
10 Sept 2025, 12:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
125,000
Currency
GBP
Including VAT
150,000

Renewal

Description
The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required.

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality

Numbers

Entry 1
Number
80
Weight
percentageExact
Criterion 2
Name
Commercial
Type
price

Numbers

Entry 1
Number
20
Weight
percentageExact

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
79422000
Scheme
CPV
Description
Arbitration and conciliation services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
049873-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
19 Aug 2025, 14:50

Planning and budget

No Engagement Notice Rationale
Shortened timescales

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDZG-3487-DPVD
Name
Department for Education

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1P3BT
Country Name
United Kingdom
Street Address
Sanctuary Buildings, 20 Great Smith Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PDZG-3487-DPVD
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-PPON-PBPR-5822-DRBQ
Name
CEDR Services Limited

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC4M 8BU
Country Name
United Kingdom
Street Address
100 St. Paul's Churchyard

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PBPR-5822-DRBQ
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
26 Sept 2025, 00:00
Title
Independent Complaints Adjudication Service for OFSTED (ICASO)
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
1 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79422000
Scheme
CPV
Description
Arbitration and conciliation services

Value

Amount
124,500
Currency
GBP
Including VAT
149,400

Renewal

Description
The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required.

Documents

Entry 1
Id
061681-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
2 Oct 2025, 12:49

Suppliers

Supplier 1
Id
GB-PPON-PBPR-5822-DRBQ
Name
CEDR Services Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
22 Oct 2025, 23:59

Related lots

1

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2029, 23:59

Standstill Period

Ends
13 Oct 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
22 Oct 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
124,500
Currency
GBP
Including VAT
149,400

Period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2029, 23:59

Renewal

Description
The contract shall run from the effective date for an initial period of 3 years (the contract period) with an option to extend for up to 12 months reviewed at the end of the 3 year period if required.

Documents

Entry 1
Id
068259-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
24 Oct 2025, 14:59

Agreed Metrics

Entry 1
Id
1
Title
ICASO to check eligibility of complaint with Ofsted within five working days of receipt of the complaint referral.
Entry 2
Id
2
Title
Adjudication reports to be provided within 25 days of receipt of Ofsted’s complaint summary.
Entry 3
Id
3
Title
Recommendations made must fall within the scope of the ICASO.
Entry 4
Id
4
Title
Adjudication reports must be completed within three months of receiving the complaint referral, unless otherwise agreed.
Entry 5
Id
5
Title
Quarterly performance reports are produced and submitted on the dates agreed.
Entry 6
Id
6
Title
Annual Reports are submitted to Ofsted for comments one month prior to publication.
Entry 7
Id
7
Title
Annual Reports are published on the ICASO website by 31 March each year.

Recorded locations

  • Buyer location · London · UKI32 · SW1P3BT · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058a9f-2025-10-24T14:59:30+01:00Tender notice on Find a Tender ·