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PROCUREMENT OPPORTUNITY

Independent Health Complaints Advocacy London Borough

London Borough of Ealing · Contract details notice on Find a Tender

Tender information last checkedLast checked 22 Sept 2026, 12:55.

Opportunity overview

Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CH252404
Status
complete
Procurement Method
open
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Ealing
Id
GB-PPON-PRHZ-3346-MGDQ

Identifier

Scheme
GB-PPON
Id
PRHZ-3346-MGDQ

Address

Street Address
Perceval House, 14-16 Uxbridge Road
Locality
London
Postal Code
W5 2HL
Country
GB
Country Name
United Kingdom
Region
UKI73

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
HAMMERSMITH AND FULHAM ASSOCIATION FOR MENTAL HEALTH
Id
GB-COH-02257523

Identifier

Scheme
GB-COH
Id
02257523

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PTLZ-8487-GCRR

Address

Street Address
46-48 South Ealing Road
Locality
London
Postal Code
W5 4QA
Country
GB
Country Name
United Kingdom
Region
UKI73

Contact

Roles

supplier

Details

Scale
sme
Vcse
Yes

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKI73
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-02257523
Name
HAMMERSMITH AND FULHAM ASSOCIATION FOR MENTAL HEALTH

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
No
Date Signed
22 Sept 2026, 00:00

Period

Starts
22 Sept 2026, 00:00
Ends
31 Mar 2029, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
2 YEAR EXTENSION FROM 1/4/2029

Options

Description
To purchasing demand led - extra complaint cases as and when required.

Value

Including VAT
302,502
Amount
252,085
Currency
GBP

Documents

Entry 1
Id
089532-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
22 Sept 2026, 11:32
Format
text/html

Recorded locations

  • Buyer location · London · UKI73 · W5 2HL · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 007990-2026Contract award notice on Find a Tender ·
  2. 089532-2026Contract details notice on Find a Tender ·