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PROCUREMENT OPPORTUNITY

Contact Centre Delivery

West Midlands Combined Authority · compiled

Tender information last checkedLast checked 30 Sept 2026, 07:42.

Opportunity overview

West Midlands Combined Authority has awarded a contract to 8X8 for the delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 13 platform. The contract is to run from June 2025 - June 2026.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

8X8 UK Limited

Matched by number
Contract value
£63.9k
Awarded
Not supplied
Contract signed
13 Aug 2025
Award ID
048970-2025-1
Status
active
Identifier
GB-COH 05083841
Location
Aylesbury, UKG, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platform. The contract is run from June 2025 - June 2026.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05887d
Status
complete
Procurement Method
limited
Main Procurement Category
goods
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
compliant call off via GCloud 14.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
48000000
Scheme
CPV
Description
Software package and information systems

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platform. The contract is run from June 2025 - June 2026.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-157928
Name
West Midlands Combined Authority

Roles

buyer

Address

Region
UKG31
Locality
Birmingham
Postal Code
B193SD
Country Name
United Kingdom
Street Address
16 Summer Lane

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Id
PGMD-1353-PZVX
Legal Name
West Midlands Combined Authority
Scheme Entered
Public Procurement Organisation Number

Contact

Organisation 2
Id
GB-COH-05083841
Name
8X8 UK Limited

Roles

supplier

Address

Region
UKG
Locality
Aylesbury
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
05083841
Scheme
GB-COH
Legal Name
8X8 UK Limited
Organisation 3
Id
GB-FTS-17574
Name
West Midlands Combined Authority

Roles

reviewBody

Address

Locality
Birmingham
Country Name
United Kingdom

Identifier

Legal Name
West Midlands Combined Authority

Award information

Award 1
Id
048970-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-05083841
Name
8X8 UK Limited

Related lots

1

Contracts and changes

Entry 1
Id
048970-2025-1
Status
active
Award ID
048970-2025-1
Date Signed
14 Aug 2025, 00:00

Value

Amount
63,934.2
Currency
GBP

Recorded locations

  • Buyer location · Birmingham · UKG31 · B193SD · United Kingdom
  • Delivery location · UKG

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05887d-2025-08-15T08:29:36+01:00compiled ·