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PROCUREMENT OPPORTUNITY

EEAST - Accident Repairs

East of England Ambulance Service NHS Trust · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:26.

Opportunity overview

For the provision of a recovery and repair service for damaged vehicles leased to the Contracting Authority, the property of, or in the custody or control of the Contracting Authority for all six (6) Lots as detailed below: Lot 1 - Bedfordshire Lot 2 - Cambridgeshire Lot 3 - Hertfordshire Lot 4 - Norfolk Lot 5 - Suffolk Lot 6 - Essex The contract will run from 1st November 2025 to 31st October 2028 with the option to extend for two (2) x further periods of up to twelve (12) months.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Full Circle Enterprise Limited

Matched by number
Published award value
£1.5m
Awarded
14 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 04051362
Location
Banham, UKH17, NR16 2HS, United Kingdom

Classification

  • CPV50111110 — Vehicle-fleet-support services

Lots

  • Bedfordshire£250k
  • Cambridgeshire£250k
  • Hertfordshire£250k
  • Norfolk£250k
  • Suffolk£250k
  • Essex£250k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
25-T05
Status
complete
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Amendments

Entry 1
Id
047784-2025
Description
Incorrect Weighting criteria
Entry 2
Id
048478-2025
Description
Number of lots the supplier can bid for has been updated

Legal basis

Id
2023/54
Scheme
UKPGA

Lot Details

Maximum Lots Bid Per Supplier
1
Maximum Lots Awarded Per Supplier
1

Recurrence

Dates

Entry 1
Starts
1 Aug 2030, 23:59

Expected award period

Ends
22 Sept 2025, 23:59

Tender Period

Ends
5 Sept 2025, 12:00

Enquiry period

Ends
26 Aug 2025, 17:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
Lot 1
Title
Bedfordshire
Status
complete
Has Options
Yes
Has Renewal
Yes
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Bedfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: •Attend the roadside and recover the vehicle within 2 hours (24/7) •Attend the Authority’s premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Bedfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Value

Amount
250,000
Currency
GBP
Including VAT
300,000

Options

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Renewal

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Commercial Documents
Type
price
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59
Entry 2
Id
Lot 2
Title
Cambridgeshire
Status
complete
Has Options
Yes
Has Renewal
Yes
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Cambridgeshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: •Attend the roadside and recover the vehicle within 2 hours (24/7) •Attend the Authority’s premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Cambridgeshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Value

Amount
250,000
Currency
GBP
Including VAT
300,000

Options

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Renewal

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Commercial Documents
Type
price
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59
Entry 3
Id
Lot 3
Title
Hertfordshire
Status
complete
Has Options
Yes
Has Renewal
Yes
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Hertfordshire for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: •Attend the roadside and recover the vehicle within 2 hours (24/7) •Attend the Authority’s premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Hertfordshire. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Value

Amount
250,000
Currency
GBP
Including VAT
300,000

Options

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Renewal

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Commercial Documents
Type
price
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59
Entry 4
Id
Lot 4
Title
Norfolk
Status
complete
Has Options
Yes
Has Renewal
Yes
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Norfolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: •Attend the roadside and recover the vehicle within 2 hours (24/7) •Attend the Authority’s premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Norfolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Value

Amount
250,000
Currency
GBP
Including VAT
300,000

Options

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Renewal

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Commercial Documents
Type
price
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59
Entry 5
Id
Lot 5
Title
Suffolk
Status
complete
Has Options
Yes
Has Renewal
Yes
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Suffolk for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: •Attend the roadside and recover the vehicle within 2 hours (24/7) •Attend the Authority’s premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Suffolk. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Value

Amount
250,000
Currency
GBP
Including VAT
300,000

Options

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Renewal

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Commercial Documents
Type
price
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59
Entry 6
Id
Lot 6
Title
Essex
Status
complete
Has Options
Yes
Has Renewal
Yes
Description
The Authority is seeking a Supplier to provide a recovery and repair service within Essex for damaged vehicles leased to the Authority, the property of, or in the custody or control of the Authority. This also includes Third Party vehicles where it is determined that the Authority are at fault for the damage and where the Authority is requested by the Third-Party vehicle owner to action the repairs The repair service shall include all inspection, adjustment, restoration and replacement of assemblies and components used to construct a complete vehicle. The Supplier is required to provide a 24/7 Roadside Recovery Service. Upon notification of the accident repair requirement, the Supplier shall: •Attend the roadside and recover the vehicle within 2 hours (24/7) •Attend the Authority’s premises and recover the vehicle within 4 hours (24/7) The Supplier is to complete the repair service within twenty (20) working days from receipt of authorisation to proceed with the works., However, to reduce the Authority’s Vehicle Off Road (VOR) rate, the repairs must be completed as soon as practically possible. Upon confirmation of the completion of the works, the vehicle must be returned to the Authority within four (4) working hours to the destination specified by the Authority. The destination could be at any of the Authority’s locations within Essex. Should the Authority have capacity, we will collect the vehicle from site upon confirmation of the completion of the works, but this is not guaranteed. If the vehicle, following accident repair works, is with the Supplier for a duration of time that falls within the planned maintenance regime of the vehicle, the Supplier will be required to undertake the planned service/ maintenance on the vehicle following approval from the Authority representative

Value

Amount
250,000
Currency
GBP
Including VAT
300,000

Options

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Renewal

Description
3 year contract with the option to extend for 2 x further periods of 12 months

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Commercial Documents
Type
price
Description
See invitation to tender documents

Numbers

Entry 1
Number
50
Weight
percentageExact

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59

Items and delivery

Item 1
Id
Lot 1
Related Lot
Lot 1

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 2
Id
Lot 2
Related Lot
Lot 2

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 3
Id
Lot 3
Related Lot
Lot 3

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 4
Id
Lot 4
Related Lot
Lot 4

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 5
Id
Lot 5
Related Lot
Lot 5

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 6
Id
Lot 6
Related Lot
Lot 6

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
047782-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
11 Aug 2025, 17:17
Entry 3
Id
047784-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
11 Aug 2025, 17:23
Entry 4
Id
048478-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
13 Aug 2025, 15:23

Planning and budget

No Engagement Notice Rationale
Renewal of current service

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PBNZ-4155-WXBZ
Name
East of England Ambulance Service NHS Trust

Roles

buyer

Address

Region
UKH12
Country
GB
Locality
Melbourn
Postal Code
SG8 6EN
Country Name
United Kingdom
Street Address
Whiting Way

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PBNZ-4155-WXBZ
Scheme
GB-PPON

Contact

Name
Samantha King
Organisation 2
Id
GB-COH-04051362
Name
Full Circle Enterprise Limited

Roles

supplier

Address

Region
UKH17
Country
GB
Locality
Banham
Postal Code
NR16 2HS
Country Name
United Kingdom
Street Address
Heath Road

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
04051362
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
15 Oct 2025, 00:00
Title
EEAST - Accident Repairs
Status
active
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
15 Oct 2025, 00:00

Items

Item 1
Id
Lot 1
Related Lot
Lot 1

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 2
Id
Lot 3
Related Lot
Lot 3

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 3
Id
Lot 2
Related Lot
Lot 2

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 4
Id
Lot 4
Related Lot
Lot 4

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 5
Id
Lot 5
Related Lot
Lot 5

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services
Item 6
Id
Lot 6
Related Lot
Lot 6

Additional Classifications

Entry 1
Id
50111110
Scheme
CPV
Description
Vehicle-fleet-support services

Value

Amount
1,500,000
Currency
GBP
Including VAT
1,800,000

Options

Description
three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months

Renewal

Description
three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months

Documents

Entry 1
Id
065684-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
15 Oct 2025, 16:09

Suppliers

Supplier 1
Id
GB-COH-04051362
Name
Full Circle Enterprise Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
27 Oct 2025, 23:59

Related lots

Lot 1
Lot 3
Lot 2
Lot 4
Lot 5
Lot 6

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59

Subcontracting

Subcontracts

Entry 1
Id
1
Description
Manchetts Ltd (aka Manchetts Rescue & Recovery) Manchetts Garage, Ness Road, Burwell, Cambridge, Cambridgeshire, CB25 0AA Tears of Sutton Bridge Ltd (aka Tears Holdings Ltd) 262 Bridge Road Sutton Bridge, Spalding, Lincolnshire, England, PE12 9SH

Main Contractors

Entry 1
Id
GB-COH-04051362
Name
Full Circle Enterprise Limited

Standstill Period

Ends
24 Oct 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
EEAST - Accident Repairs
Status
active
Award ID
1
Date Signed
3 Nov 2025, 00:00
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
1,500,000
Currency
GBP
Including VAT
1,800,000

Period

Ends
31 Oct 2028, 23:59
Starts
4 Nov 2025, 00:00
Max Extent Date
31 Oct 2030, 23:59

Options

Description
three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months

Renewal

Description
three (3) year contract with the option to extend for two (2) x further periods of twelve (12) months

Documents

Entry 1
Id
072384-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
10 Nov 2025, 12:31

Agreed Metrics

Entry 1
Id
1
Title
Repair works
Description
All vehicles must be fully repaired within Twenty (20) working days from approval of the Estimate to proceed.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Roadside Recovery Timescale
Description
Attend the roadside location site(s) within two (2) hours and recover the vehicle

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Station Recovery Timescale
Description
Attend the Authority’s site(s) within four (4) hours and recover the vehicle

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
Return of repaired vehicle timescale
Description
Return the repaired vehicle back to the trust within four (4) working hours to the destination specified by the Authority

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 5
Id
5
Title
Supply of costings Estimate
Description
To provide an initial works costing estimate to the Authority representative within one (1) working day from the receival of the vehicle to Supplier’s site

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · Melbourn · UKH12 · SG8 6EN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058583-2025-11-10T12:31:51ZTender notice on Find a Tender ·