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PROCUREMENT OPPORTUNITY

Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)

Department for Energy Security & Net Zero · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:22.

Opportunity overview

The procurement is for an ongoing requirement under the Green Deal Framework Regulations (Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the ‘Framework Regulations’) place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman Service will investigate and consider cases relating to complaints relating to alleged breaches of the Framework Regulations. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in DESNZ's ability to apply sanctions

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ENERGY OMBUDSMAN LIMITED

Matched by number
Published award value
£100k
Awarded
1 Dec 2025
Award ID
1
Status
active
Identifier
GB-COH 14029367
Location
Warrington, UKD71, WA4 4HS, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
prj_5490
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The ombudsman is the only OFGEM certified supplier to deliver this requirement

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Suitability

Sme
Yes

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDHQ-2163-WYMH
Name
Department for Energy Security & Net Zero

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1A 2HP
Country Name
United Kingdom
Street Address
55 Whitehall

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PDHQ-2163-WYMH
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-14029367
Name
ENERGY OMBUDSMAN LIMITED

Roles

supplier

Address

Region
UKD71
Country
GB
Locality
Warrington
Postal Code
WA4 4HS
Country Name
United Kingdom
Street Address
3300 Daresbury Park

Details

Vcse
No
Scale
sme

Identifier

Id
14029367
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
1 Dec 2025, 00:00
Title
GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES
Status
active
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
98110000
Scheme
CPV
Description
Services furnished by business, professional and specialist organisations

Value

Amount
100,000
Currency
GBP
Including VAT
120,000

Documents

Entry 1
Id
047731-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
11 Aug 2025, 15:45
Entry 2
Id
083746-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
17 Dec 2025, 11:40

Suppliers

Supplier 1
Id
GB-COH-14029367
Name
ENERGY OMBUDSMAN LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
17 Dec 2025, 23:59

Related lots

1

Contract period

Ends
7 Dec 2029, 23:59
Starts
17 Dec 2025, 00:00

Contracts and changes

Entry 1
Id
1
Title
GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES
Status
active
Award ID
1
Date Signed
16 Dec 2025, 00:00
Above Threshold
No

Value

Amount
100,000
Currency
GBP
Including VAT
120,000

Period

Ends
7 Dec 2029, 23:59
Starts
17 Dec 2025, 00:00

Documents

Entry 1
Id
A-9302
Format
application/pdf
Description
Redacted Contract
Document Type
contractSigned
Entry 2
Id
083759-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
17 Dec 2025, 11:48

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2HP · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058563-2025-12-17T11:48:44ZTransparency notice on Find a Tender ·