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PROCUREMENT OPPORTUNITY

Omni-Channel Contact Centre as a Service (CCaaS)

HM Revenue & Customs · Pipeline notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:18.

Opportunity overview

Omni-Channel Contact Centre as a Service, Implementation, Support and Optimisation

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SR2254976364
Status
planned
Main Procurement Category
services

Amendments

Entry 1
Id
049328-2025
Description
Contact email address updated

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
19 Aug 2025, 23:59

Lots and requirements

Entry 1
Id
1
Status
planned

Contract period

Ends
30 Sept 2035, 23:59
Starts
1 Oct 2025, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Planning and budget

Documents

Entry 1
Id
047472-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
11 Aug 2025, 07:55
Entry 2
Id
049328-2025
Format
text/html
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Document Type
plannedProcurementNotice
Published
18 Aug 2025, 08:33

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PVMW-8599-JZNJ
Name
HM Revenue & Customs

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1A 2BQ
Country Name
United Kingdom
Street Address
100 Parliament Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PVMW-8599-JZNJ
Scheme
GB-PPON

Contact

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2BQ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0584b6-2025-08-18T08:33:59+01:00Pipeline notice on Find a Tender ·