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PROCUREMENT OPPORTUNITY

Assistive Technology, Alarms and Peripherals

Nottingham City Council · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:05.

Opportunity overview

Nottingham on Call (NoC) is part of Nottingham City Council Housing Services. NoC provides an alarm response service for predominantly older and/or disabled people, including: • Residents in NCC independent living (sheltered) accommodation • Residents of other housing organisations' sheltered housing • Private customers in Nottingham and the Greater Nottingham area NoC employs 49 FTE staff, based at NCH's Harvey Road site in Bilborough, and provides a complete installation, call monitoring, maintenance and repair and mobile response service, 24 hours a day, 365 days a year. The service utilises a digital-ready Answerlink operating system and is ready to and to take advantage of the opportunities that digital transformation presents. Approximately 5,200 of the connections that NoC monitors are via dispersed care alarms, approximately 3,600 of which are digital and 1,600 are analogue. Nottingham on Call continues to seek to expand its operation within the Greater Nottingham and East Midlands locality. Nottingham City Council Housing Services is seeking to procure replacement digital care alarms and associated peripherals to enable the Nottingham on Call (NoC) service to continue to provide an effective and quality service to its customers ahead of the 2027 PSTN switch off. The service has made over 70% progress towards the digital replacement programme and is looking to partner with a single supplier to complete this process to ensure that best value is achieved. The NoC service is currently seeking to expand its service offer to take advantage of the opportunities that digital connections bring. This includes both mobile care solutions and the ability to provide proactive care through data monitoring. This tender is concerned with the provision of digital alarms to continue our replacement care alarm programme as well as providing a mobile alarm offer.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CAREIUM UK LIMITED

Matched by number
Published award value
£1.4m
Awarded
16 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 04133585
Location
Blackburn, UKD41, BB1 2QE, United Kingdom

Classification

  • CPV31625000 — Burglar and fire alarms
  • CPV32000000 — Radio, television, communication, telecommunication and related equipment
  • CPV33000000 — Medical equipments, pharmaceuticals and personal care products
  • CPV50312600 — Maintenance and repair of information technology equipment

Lots

  • Lot 1£1.4m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CPU 7181
Status
complete
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
goods
How to submit
www.eastmidstenders.org
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
1 Jan 2029, 23:59

Techniques

Has Framework Agreement
Yes

Framework Agreement

Type
closed
Method
withoutReopeningCompetition
Description
Single supplier framework and prices set out in the pricing schedule for the provision of the goods.
Maximum Participants
1

Expected award period

Ends
29 Sept 2025, 23:59

Tender Period

Ends
3 Sept 2025, 15:00

Contract terms

Financial Terms
30 days

Enquiry period

Ends
3 Sept 2025, 15:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
1,400,000
Currency
GBP
Including VAT
1,680,000

Renewal

Description
Extensions can be used if contract is being delivered to terms of the contract. Extensions allowed are 2x 12 month periods.

Suitability

Sme
Yes

Award criteria

Criteria

Criterion 1
Name
Total cost of unit prices
Type
price

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Name
Quality - contract delivery
Type
quality

Numbers

Entry 1
Number
45
Weight
percentageExact
Criterion 3
Name
Social Value
Type
quality

Numbers

Entry 1
Number
5
Weight
percentageExact

Contract period

Ends
31 Oct 2027, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKF1
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
31625000
Scheme
CPV
Description
Burglar and fire alarms
Entry 2
Id
32000000
Scheme
CPV
Description
Radio, television, communication, telecommunication and related equipment
Entry 3
Id
33000000
Scheme
CPV
Description
Medical equipments, pharmaceuticals and personal care products
Entry 4
Id
50312600
Scheme
CPV
Description
Maintenance and repair of information technology equipment

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
046707-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
7 Aug 2025, 01:14

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PZGG-1891-TDCX
Name
Nottingham City Council

Roles

buyer

Address

Region
UKF14
Country
GB
Locality
Nottingham
Postal Code
NG2 3NG
Country Name
United Kingdom
Street Address
Loxley House, Station Street

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PZGG-1891-TDCX
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-04133585
Name
CAREIUM UK LIMITED

Roles

supplier

Address

Region
UKD41
Country
GB
Locality
Blackburn
Postal Code
BB1 2QE
Country Name
United Kingdom
Street Address
Aspinall House

Details

Vcse
Yes
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
04133585
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PLPB-9615-NDDR
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
17 Oct 2025, 00:00
Status
active
Above Threshold
Yes
Main Procurement Category
goods
Assessment Summaries Date Sent
17 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKF1
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKF1
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
31625000
Scheme
CPV
Description
Burglar and fire alarms
Entry 2
Id
35121700
Scheme
CPV
Description
Alarm systems
Entry 3
Id
35800000
Scheme
CPV
Description
Individual and support equipment
Entry 4
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 5
Id
79711000
Scheme
CPV
Description
Alarm-monitoring services

Value

Amount
1,400,000
Currency
GBP
Including VAT
1,680,000

Documents

Entry 1
Id
066512-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
17 Oct 2025, 18:18

Suppliers

Supplier 1
Id
GB-COH-04133585
Name
CAREIUM UK LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
30 Oct 2025, 23:59

Related lots

1

Contract period

Ends
2 Nov 2029, 23:59
Starts
3 Nov 2025, 00:00

Standstill Period

Ends
28 Oct 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
30 Oct 2025, 00:00
Above Threshold
Yes

Value

Amount
1,400,000
Currency
GBP
Including VAT
1,680,000

Period

Ends
2 Nov 2029, 23:59
Starts
3 Nov 2025, 00:00

Documents

Entry 1
Id
072812-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
11 Nov 2025, 13:52

Agreed Metrics

Entry 1
Id
1
Title
On Time In Full Deliveries
Description
100% of product on time in full according to requirements of the purchase order.
Entry 2
Id
2
Title
Responsiveness
Description
Supplier items delivered within 10 working days of a complete order being received (for orders of 10 or more items)
Entry 3
Id
3
Title
Missing Deliveries
Description
Missing deliveries to be delivered within 5 working days of notification

Recorded locations

  • Buyer location · Nottingham · UKF14 · NG2 3NG · United Kingdom
  • Delivery location · UKF1 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0582e6-2025-11-11T13:52:10ZTender notice on Find a Tender ·