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PROCUREMENT OPPORTUNITY

Digital Place for Local Public Services - Customer Experience Program

Tameside Metropolitan Borough Council · compiled

Tender information last checkedLast checked 30 Sept 2026, 07:04.

Opportunity overview

3-year contract. The Council are seeking a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Placecube Ltd

Matched by number
Contract value
£900k
Awarded
Not supplied
Contract signed
5 Aug 2025
Award ID
046650-2025-STAR UID 14870-1
Status
active
Identifier
GB-COH 09914106
Location
Reading, UKD, RG1 4PN, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • 3-year for a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
STAR UID 14870
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Procured as a direct award through G Cloud 14

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
3-year for a Customer Experience Programme (CEP). The initiative aims to enhance service delivery, improve customer interactions, and achieve operational efficiencies.

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Tameside Council

Delivery locations

Entry 1
Region
UKD

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-157213
Name
Tameside Metropolitan Borough Council

Roles

buyer

Address

Region
UKD
Locality
Ashton under Lyne
Postal Code
OL60GS
Country Name
United Kingdom
Street Address
Tameside One

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Tameside Metropolitan Borough Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
PHILIP STEPHENS
Organisation 2
Id
GB-COH-09914106
Name
Placecube Ltd

Roles

supplier

Address

Region
UKD
Locality
Reading
Postal Code
RG1 4PN
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
09914106
Scheme
GB-COH
Legal Name
Placecube Ltd
Organisation 3
Id
GB-FTS-157214
Name
STAR Pocurement

Roles

reviewBody

Address

Locality
Trafford
Country Name
United Kingdom

Identifier

Legal Name
STAR Pocurement

Award information

Award 1
Id
046650-2025-STAR UID 14870-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-09914106
Name
Placecube Ltd

Related lots

1

Contracts and changes

Entry 1
Id
046650-2025-STAR UID 14870-1
Status
active
Award ID
046650-2025-STAR UID 14870-1
Date Signed
6 Aug 2025, 00:00

Value

Amount
900,000
Currency
GBP

Recorded locations

  • Buyer location · Ashton under Lyne · UKD · OL60GS · United Kingdom
  • Delivery location · UKD

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0582c6-2025-08-06T16:07:34+01:00compiled ·