Customer Research Services Framework

Opportunity overview

SWS intends to establish a framework panel whom have the expertise to support the company's objectives. The objective of this tender is to select suppliers to provide customer research services across Southern Water’s requirements. In responding to this tender, you are confirming you are able to undertake the full suite of services, as set out in Tender associated schedules and documents. SWS will retain the right to compete work outside the pool of pre-qualified service providers (i.e. Procurement Act ‘23 process) where appropriate (e.g. where the pre-qualified service providers do not have the capability to deliver the services required by SWS or the price secured within the pool is not judged by SWS to be market competitive).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ACCENT MARKETING AND RESEARCH LIMITED

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 02231083
Location: London, UKI42, E1W 9US, United Kingdom

DJS Research Ltd

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 5494158
Location: Stockport, UKD35, SK67GH, United Kingdom

EXPLAIN MARKET RESEARCH LIMITED

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 02880683
Location: Newcastle Upon Tyne, UKC22, NE1 6EF, United Kingdom

I C S CONSULTING LIMITED

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 04092342
Location: Leeds, UKE42, LS1 2HL, United Kingdom

IMPACT RESEARCH LTD

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 07245397
Location: Walton-On-Thames, UKJ25, KT12 2TZ, United Kingdom

RED C RESEARCH LTD

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 09848896
Location: Wokingham, UKJ11, RG41 5TS, United Kingdom

THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 07291125
Location: London, UKI32, WC2R 1LA, United Kingdom

Turquoise Thinking Ltd

Matched by number

Shared published award value: £4.5m
Awarded: 2 Aug 2026
Suppliers: One of 8 awarded suppliers
Award ID: 1
Status: active
Identifier: GB-COH 5493454
Location: Barnstaple, UKK43, EX31 3FD, United Kingdom

Classification

No classification was supplied.

Lots

Lot 1Value not stated

Documents and notices

Contract award notice on Find a TenderOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: Prj_7156
Status: complete
Procurement Method: open
Procurement Method Details: Competitive flexible procedure

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Special regime

utilities

Techniques

Has Framework Agreement: Yes

Lots and requirements

Entry 1

Id: 1
Status: complete

Buyer, suppliers and contacts

Organisation 1

Name: Southern Water Services Limited
Id: GB-PPON-PBJQ-2231-ZRPG

Identifier

Scheme: GB-PPON
Id: PBJQ-2231-ZRPG

Address

Street Address: Southern Water, Southern House
Locality: Worthing
Postal Code: Bn13 3NX
Country: GB
Country Name: United Kingdom
Region: UKJ27

Contact

Name: Laura Constantinica
Email: laura.constantinica@southernwater.co.uk

Roles

buyer

Details

Url: http://www.southernwater.co.uk ↗

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: privateUtility
Description: Private utility

Organisation 2

Name: RED C RESEARCH LTD
Id: GB-COH-09848896

Identifier

Scheme: GB-COH
Id: 09848896

Address

Street Address: C/O Flb Accountants Llp 1010 Eskdale Road
Locality: Wokingham
Postal Code: RG41 5TS
Country: GB
Country Name: United Kingdom
Region: UKJ11

Contact

Email: info@redcresearch.co.uk

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 3

Name: THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED
Id: GB-COH-07291125

Identifier

Scheme: GB-COH
Id: 07291125

Address

Street Address: West Wing, Somerset House, Strand
Locality: London
Postal Code: WC2R 1LA
Country: GB
Country Name: United Kingdom
Region: UKI32

Contact

Email: tenders@thinksinsight.com

Roles

supplier

Details

Scale: large
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 4

Name: EXPLAIN MARKET RESEARCH LIMITED
Id: GB-COH-02880683

Identifier

Scheme: GB-COH
Id: 02880683

Address

Street Address: Earl Grey House, 75-85 Grey Street
Locality: Newcastle Upon Tyne
Postal Code: NE1 6EF
Country: GB
Country Name: United Kingdom
Region: UKC22

Contact

Email: tender@explainresearch.co.uk

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 5

Name: I C S CONSULTING LIMITED
Id: GB-COH-04092342

Identifier

Scheme: GB-COH
Id: 04092342

Address

Street Address: 12 King Street
Locality: Leeds
Postal Code: LS1 2HL
Country: GB
Country Name: United Kingdom
Region: UKE42

Contact

Email: tenders@icsconsulting.co.uk

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 6

Name: DJS Research Ltd
Id: GB-COH-5494158

Identifier

Scheme: GB-COH
Id: 5494158

Address

Street Address: Unit 3, Pavilion Lane Strines
Locality: Stockport
Postal Code: SK67GH
Country: GB
Country Name: United Kingdom
Region: UKD35

Contact

Email: publictenders@djsresearch.com

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 7

Name: Turquoise Thinking Ltd
Id: GB-COH-5493454

Identifier

Scheme: GB-COH
Id: 5493454

Address

Street Address: 3 Liberty Court, Roundswell Business Park
Locality: Barnstaple
Postal Code: EX31 3FD
Country: GB
Country Name: United Kingdom
Region: UKK43

Contact

Email: curious@thinkturquoise.com

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 8

Name: ACCENT MARKETING AND RESEARCH LIMITED
Id: GB-COH-02231083

Identifier

Scheme: GB-COH
Id: 02231083

Address

Street Address: 2 Leman Street
Locality: London
Postal Code: E1W 9US
Country: GB
Country Name: United Kingdom
Region: UKI42

Contact

Email: tenders@accent-mr.com

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Organisation 9

Name: IMPACT RESEARCH LTD
Id: GB-COH-07245397

Identifier

Scheme: GB-COH
Id: 07245397

Address

Street Address: 3 The Quintet
Locality: Walton-On-Thames
Postal Code: KT12 2TZ
Country: GB
Country Name: United Kingdom
Region: UKJ25

Contact

Email: info@impactmr.com

Roles

supplier

Details

Scale: sme
Vcse: No
Public Service Mission Organization: No
Sheltered Workshop: No

Award information

Award 1

Id: 1
Title: Customer Research Services Framework
Status: active
Date: 3 Aug 2026, 00:00
Main Procurement Category: services
Above Threshold: Yes
Has Renewal: Yes
Assessment Summaries Date Sent: 4 Aug 2026, 00:00

Items

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 79310000
Description: Market research services

Delivery locations

Entry 1

Region: UKJ
Country: GB
Country Name: United Kingdom

Value

Including VAT: 5,400,000
Amount: 4,500,000
Currency: GBP

Suppliers

Supplier 1

Id: GB-COH-09848896
Name: RED C RESEARCH LTD

Supplier 2

Id: GB-COH-07291125
Name: THINKS INSIGHT AND STRATEGY (BRITAIN THINKS) LIMITED

Supplier 3

Id: GB-COH-02880683
Name: EXPLAIN MARKET RESEARCH LIMITED

Supplier 4

Id: GB-COH-04092342
Name: I C S CONSULTING LIMITED

Supplier 5

Id: GB-COH-5494158
Name: DJS Research Ltd

Supplier 6

Id: GB-COH-5493454
Name: Turquoise Thinking Ltd

Supplier 7

Id: GB-COH-02231083
Name: ACCENT MARKETING AND RESEARCH LIMITED

Supplier 8

Id: GB-COH-07245397
Name: IMPACT RESEARCH LTD

Contract period

Starts: 24 Aug 2026, 00:00
Ends: 23 Aug 2030, 23:59
Max Extent Date: 23 Aug 2031, 23:59

Renewal

Description: A further period of up to 1 year

Related lots

Documents

Entry 1

Id: 073549-2026
Document Type: awardNotice
Notice Type: UK6
Description: Contract award notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/073549-2026 ↗
Published: 4 Aug 2026, 11:03
Format: text/html

Milestones

Entry 1

Id: 1
Type: futureSignatureDate
Due: 17 Aug 2026, 23:59
Status: scheduled

Recorded locations

Buyer location · Worthing · UKJ27 · Bn13 3NX · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS

030925-2026Tender notice on Find a Tender · 2 Apr 2026, 14:06
073549-2026Contract award notice on Find a Tender · 4 Aug 2026, 11:03