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PROCUREMENT OPPORTUNITY

Digital Triage Primary Care Solutions

Digital Health & Care Wales · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:07.

Opportunity overview

The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are looking for a digital solution that will at a minimum meet the needs of a General Practice (GP) triage solution that supports patient triage, appointment management, patient communication and business intelligence. The team are undertaking an information gathering exercise regarding what solutions are available in the market. Suppliers are requested to confirm their interest in participating in this market engagement process by emailing rachel.stirrup@wales.nhs.uk. The process involves the completion and return of a Request For Information (RFI) document, which will be emailed to you on receipt of your expression of interest email. Completed RFIs must be returned via email to rachel.stirrup@wales.nhs.uk and gms@wales.nhs.uk, no later than 12:00 on Friday 29th August 2025. It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process. Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response. All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05822e
Status
planning
Above Threshold
Yes
Main Procurement Category
goods

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
7 Oct 2025, 23:59

Lots and requirements

Entry 1
Id
1
Status
planning

Suitability

Sme
Yes

Contract period

Ends
31 Oct 2027, 23:59
Starts
1 Nov 2025, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Planning and budget

Documents

Entry 1
Id
046404-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
6 Aug 2025, 10:14

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
29 Aug 2025, 23:59
Description
As previously detailed, the engagement process involves the completion a RFI document. RFI documents can be obtained by emailing rachel.stirrup@wales.nhs.uk to confirm your interest in participating within this market engagement process.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHXM-8593-WBPZ
Name
Digital Health & Care Wales

Roles

buyer

Address

Region
UKL22
Country
GB
Locality
Cardiff
Postal Code
CF11 9AD
Country Name
United Kingdom
Street Address
Ty Glan-yr-Afon

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government
Entry 2
Id
GB-WLS
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Welsh devolved regulations apply

Identifier

Id
PHXM-8593-WBPZ
Scheme
GB-PPON

Contact

Name
Rachel Stirrup

Recorded locations

  • Buyer location · Cardiff · UKL22 · CF11 9AD · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05822e-2025-08-06T10:14:30+01:00Preliminary market engagement notice on Find a Tender ·