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PROCUREMENT OPPORTUNITY

Connect to Work CRM System

Staffordshire County Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:04.

Opportunity overview

Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ALCIUM SOFTWARE LIMITED

Matched by number
Published award value
£200k
Awarded
29 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 04157769
Location
Sheffield, UKE32, S35 2PY, United Kingdom

Classification

  • CPV48445000 — Customer Relation Management software package

Lots

  • Lot 1£200k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
IA3663
Status
complete
Published risks
- Local Government Reorganisation 1.1 In December 2024 the Government issued a White Paper on Local Government Re-Organisation entitled the "English Devolution White Paper". 1.2 In March 2025 Staffordshire County Council submitted their suggested re-organisation plan to the Government and are awaiting a response. 1.3 Final proposals will be submitted in November 2025 and implementation of the changes is expected by Government to be by 2028 at the earliest. 1.4 Whilst the expected impact of most changes to Local Government will be settled at Government Level (Change in Law) please be aware that it may be government policy or expedient that any affected party will be recommended to agree bi-lateral or multi-lateral changes to their existing contractual arrangements. 1.5 Updates on proposals and changes can be found on the Staffordshire County Council Website and at other media outlets 2 The parties agree that in the event of a Local Government Re-organisation:- 2.1.that reorganisation of local authorities may result in the transfer assignment or novation of this Agreement in whole or in part to a successor authority or successor authorities. Such transfer assignment or novation shall not constitute a breach or require consent and the [contracting party] consents to the transfer assignment or novation of this Agreement in whole or in parts to any successor authority(ies) established under the local government reorganisation legislation and that as a consequence the obligations and rights under this Agreement shall continue to apply and be enforceable by or against any successor authority(ies) following a local government reorganisation; and 2.2 the parties acknowledge that if applicable the Transfer of Undertakings (Protection of Employment) Regulations 2006 may apply and agree to comply with all consequential and reasonable obligations arising thereunder 2.3 the parties acknowledge that any new organisation(s) may utilise or create and manage all and any existing or required framework agreements relating to the provision of the [goods and] services provided under this current agreement - Funding for the contract is dependent on a Government grant and therefore the overall value may change, requiring a modification to reflect any changes in funding. The grant is provided annually and therefore the predicted amount cannot be treated as a definite figure. This may mean that the contract reduces in length, or sees a change in value. Both supplier and contracting authority must acknowledge and accept this risk. - New or updated requirements may be introduced by DWP that the contracting authority can't reasonably foresee. The Contracting Authority must satisfy DWP with their delivery of Connect to Work and therefore must adapt to any requirements over the contract. This means that the supplier should be open to updating parts of the deliverables in the contract should DWP implement new requirements - this may be done via contract modification.
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
goods
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
29 Sept 2025, 23:59

Tender Period

Ends
11 Sept 2025, 12:00

Enquiry period

Ends
4 Sept 2025, 14:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
200,000
Currency
GBP
Including VAT
240,000

Renewal

Description
The term of the contract will be 2 years plus 3 x 1 year extensions (20th October 2027 - 19th October 2028, 20th October 2028 - 19th October 2029, 20th October 2029 - 19th October 2030 ). Extensions will be used dependent on: grant funding allocation, the Connect to Work program performance, and the impact of Local Government Reorganisation.

Suitability

Sme
Yes

Award criteria

Weighting Description
Both Price and Quality will be evaluated in the process. Price will be weighted at 20% and quality at 80%. The pricing submission must not exceed £200,000 excluding VAT, if this occurs, the entire bid will be disregarded. The quality weighting will be split across award criteria, a full breakdown is available in the 'Procurement Pack' tender document.

Criteria

Criterion 1
Name
Price
Type
price
Description
20%
Criterion 2
Name
Quality
Type
quality
Description
80%

Contract period

Ends
19 Oct 2027, 23:59
Starts
20 Oct 2025, 00:00
Max Extent Date
19 Oct 2030, 23:59

Selection criteria

Criteria

Criterion 1
Type
technical
Description
Suppliers must complete and return the Security Questionnaire and ICT SaaS Standards documents, which will confirm the supplier possesses the required accreditations or equivalent.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKG
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48445000
Scheme
CPV
Description
Customer Relation Management software package

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
048794-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
14 Aug 2025, 14:26

Planning and budget

Documents

Entry 1
Id
046241-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
5 Aug 2025, 15:58

Milestones

Entry 1
Id
engagement
Type
engagement
Status
met
Date Met
4 Jul 2025, 00:00
Description
Please note that this notice relates to Pre Market Engagement that has already taken place. Connect to Work is a Government program. Following national publications regarding the program, 3 suppliers contacted the Council with marketing emails in February 2025 and provided demonstration of their systems. These suppliers were sent a follow up document requesting information regarding the systems' current reporting capabilities. In July 2025, a further supplier contacted the Council with an invitation to a webinar which involved a demonstration of their system. The pre market engagement has not shaped the requirements set in the upcoming procurement, these have been derived from the Grant Guidance and Technical Notes Department of Work and Pensions (DWP) have published for Connect to Work, other information provided by DWP, and the Council itself.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PZDG-2995-QQMD
Name
Staffordshire County Council

Roles

buyer

Address

Region
UKG24
Country
GB
Locality
Stafford
Postal Code
ST16 2LP
Country Name
United Kingdom
Street Address
1 Staffordshire Place, Tipping Street,

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PZDG-2995-QQMD
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-04157769
Name
ALCIUM SOFTWARE LIMITED

Roles

supplier

Address

Region
UKE32
Country
GB
Locality
Sheffield
Postal Code
S35 2PY
Country Name
United Kingdom
Street Address
Unit 6b Churchill Way

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
04157769
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PYRY-5615-PWQG
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
29 Oct 2025, 00:00
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
goods
Assessment Summaries Date Sent
29 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKG
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48445000
Scheme
CPV
Description
Customer Relation Management software package

Value

Amount
200,000
Currency
GBP
Including VAT
240,000

Renewal

Description
3x 1 year optional extension periods, to be used as long as the Connect to Work programme continues and is deliverable by the contract (based upon Government Funding, approval, and requirements).

Documents

Entry 1
Id
069313-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
29 Oct 2025, 11:58

Suppliers

Supplier 1
Id
GB-COH-04157769
Name
ALCIUM SOFTWARE LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
8 Nov 2025, 23:59

Related lots

1

Contract period

Ends
7 Nov 2027, 23:59
Starts
8 Nov 2025, 00:00
Max Extent Date
7 Nov 2030, 23:59

Standstill Period

Ends
7 Nov 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
17 Nov 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes
No Agreed Metrics Rationale
Performance will be monitored using service standards, but these are not in the form of KPIs. Examples of the service standards include a Recovery Time Objective, Recovery Point Objective, and set response times for queries and support issues.

Value

Amount
200,000
Currency
GBP
Including VAT
240,000

Period

Ends
16 Nov 2027, 23:59
Starts
17 Nov 2025, 00:00
Max Extent Date
16 Nov 2030, 23:59

Renewal

Description
3x 1 year optional extension periods, to be used as long as the Connect to Work programme continues and is deliverable by the contract (based upon Government Funding, approval, and requirements).

Documents

Entry 1
Id
078776-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
2 Dec 2025, 10:30

Recorded locations

  • Buyer location · Stafford · UKG24 · ST16 2LP · United Kingdom
  • Delivery location · UKG · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0581d2-2025-12-02T10:30:15ZPreliminary market engagement notice on Find a Tender ·