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PROCUREMENT OPPORTUNITY

Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks

The Health and Care Professions Council · Contract award notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 06:48.

Opportunity overview

The service required is the implementation of a new cloud-based telephony and customer contact solution, to replace the current telephony platform with a more modern, flexible, and resilient service. This includes the configuration of Microsoft Teams Voice and Five9 for customer-facing contact centre operations & the wider Internal teams in the organisation.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

OPUS BUSINESS SYSTEMS LTD

Matched by exact name
Published award value
£236.2k
Awarded
24 Jul 2025
Award ID
1
Status
active
Location
Surrey, UKJ26, RH2 9AQ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
HCPC0222
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Techniques

Has Framework Agreement
Yes

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PZRM-1794-HRGR
Name
The Health and Care Professions Council

Roles

buyer

Address

Region
UKI45
Country
GB
Locality
London
Postal Code
SE11 4BU
Country Name
United Kingdom
Street Address
184 - 186 Kennington Park Road

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PZRM-1794-HRGR
Scheme
GB-PPON

Contact

Name
Edin Kekic
Organisation 2
Id
GB-FTS-156379
Name
OPUS BUSINESS SYSTEMS LTD

Roles

supplier

Address

Region
UKJ26
Country
GB
Locality
Surrey
Postal Code
RH2 9AQ
Country Name
United Kingdom
Street Address
1st Floor, London Court, 39 London Road

Details

Vcse
No
Scale
sme

Contact

Award information

Award 1
Id
1
Date
25 Jul 2025, 00:00
Title
Microsoft Teams and Five9 Unified Communications Offering with associated Gamma SIP Trunks
Status
active
Has Options
Yes
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48510000
Scheme
CPV
Description
Communication software package

Value

Currency
GBP
Including VAT
236,210

Options

Description
In case of additional purchases, a variation order following the framework agreements terms and conditions will be followed.

Renewal

Description
Optional contract extension: Based on mutual agreement the contract can be extended for 12month+12month.

Documents

Entry 1
Id
044742-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
31 Jul 2025, 13:26

Suppliers

Supplier 1
Id
GB-FTS-156379
Name
OPUS BUSINESS SYSTEMS LTD

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
31 Jul 2025, 23:59

Related lots

1

Contract period

Ends
13 Jan 2029, 23:59
Starts
14 Jan 2026, 00:00
Max Extent Date
13 Jan 2031, 23:59

Recorded locations

  • Buyer location · London · UKI45 · SE11 4BU · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-056a29-2025-07-31T13:26:40+01:00Contract award notice on Find a Tender ·