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PROCUREMENT OPPORTUNITY

Independent Complaints Adjudication Services for Ofsted

Department for Education · Planned procurement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 06:47.

Opportunity overview

The Department for Education (DfE) requires a supplier to provide an independent adjudication service in relation to Ofsted’s handling of complaints about its work including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint, and publication of an annual report. The adjudication service is independent of Ofsted. Conclusions and recommendations are independent of both Ofsted and DfE. The supplier will refer to the service as the Independent Complaints Adjudication Service for Ofsted (ICASO) and is required to identify themselves as the supplier of this service and provide information regarding the service with a webpage that can be referred to on Ofsted’s webpage.

Classification

  • CPV79400000 — Business and management consultancy and related services

Lots

  • Lot 1£125k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-056a04
Status
cancelled
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
n/a
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
1 Oct 2025, 23:59

Tender Period

Ends
19 Sept 2025, 12:00

Communication

Future Notice Date
11 Aug 2025, 23:59

Enquiry period

Ends
11 Sept 2025, 12:00

Submission terms

Electronic Submission Policy
notAllowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Renewal
Yes

Value

Amount
125,000
Currency
GBP
Including VAT
150,000

Renewal

Description
if deemed necessary by the department and OFSTED

Award criteria

Weighting Description
Most Advantageous Tender. Please see ITT documentation fo further details.

Criteria

Criterion 1
Name
Most Adventageous Tender
Type
quality

Contract period

Ends
31 Oct 2028, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
A-4281
Format
application/octet-stream
Document Type
biddingDocuments
Entry 3
Id
A-4282
Format
application/octet-stream
Document Type
biddingDocuments
Entry 4
Id
A-4283
Format
application/octet-stream
Document Type
biddingDocuments
Entry 5
Id
A-4284
Format
application/octet-stream
Document Type
biddingDocuments
Entry 6
Id
A-4285
Format
application/octet-stream
Document Type
biddingDocuments
Entry 7
Id
048952-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
14 Aug 2025, 17:44
Entry 8
Id
049173-2025
Format
text/html
Notice Type
UK12
Description
Procurement termination notice on Find a Tender
Document Type
tenderCancellationNotice
Published
15 Aug 2025, 14:30

Planning and budget

No Engagement Notice Rationale
No Frameworks to work from

Documents

Entry 1
Id
044676-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
31 Jul 2025, 11:48
Entry 2
Id
044680-2025
Format
text/html
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Document Type
plannedProcurementNotice
Published
31 Jul 2025, 11:50

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDZG-3487-DPVD
Name
Department for Education

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1P3BT
Country Name
United Kingdom
Street Address
Sanctuary Buildings, 20 Great Smith Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PDZG-3487-DPVD
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Status
cancelled
Status Details
Procurement withdrawn due to errors within the procurement documentation. A new set of documentation will be issued and the procurement relaunched.
Final Status Date
15 Aug 2025, 00:00

Related lots

1

Recorded locations

  • Buyer location · London · UKI32 · SW1P3BT · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-056a04-2025-08-15T14:30:27+01:00Planned procurement notice on Find a Tender ·