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PROCUREMENT OPPORTUNITY

Transforming Real Time Passenger Information- Ref 05052-2023

West Midlands Combined Authority · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 00:31.

Opportunity overview

This tender is for the provision of a sole provider for the purchase and maintenance of Real Time Information Passenger Screens (RTPI), a Content Management System (CMS), annual maintenance and support, and a customer services helpdesk. The WMCA now seeks to form a long-term partnership with a single provider for both hardware, software, customer services, development and innovation. The rationale being to provide a managed service, with consistency, clearly defined responsibilities, streamlined products and supply chain, and facilitate interoperability. In order to take part in this invitation to Tender, Suppliers must ensure they are registered on to the Government Central Digital Platform.

Classification

  • CPV48813200 — Real-time passenger information system

Lots

  • Lot 1£8.8m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
05052-2023
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
goods
Above Threshold
Yes
Published risks
Following a detailed review of the procurement approach, commercial structure and contract provisions, it is confirmed that no known unknown or foreseeable risks have been identified that have not already been addressed or mitigated within the contract documentation.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
The Contract will appoint a single provider for the West Midlands Combined Authority (WMCA) hardware and software requirements for transforming Real Time Passenger Information (RTI) through Electronic Passenger Information (EPI) displays, which provide multi-modal real time passenger information across the region’s bus network. The requirements are split into six (6) distinct areas. 1. One off purchase of a new Content Management System (CMS) 2. One off purchase of 21 ‘Summary’ Electronic Passenger information (EPI) display screens. 3. Annual Licencing of CMS and its service & maintenance. 4. Annual hardware maintenance including disposal, of WMCA’s existing 673 EPI display screens and the 21 newly purchased 'Summary' EPI display Screens during the contract period. 5. Ongoing provision and purchase of future hardware (EPI) display screens. 6. Ongoing provision of Ad Hoc Consultancy support related to all WMCA RTPI hardware and software estate.

Special regime

utilities

Covered By

GPA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
14 Aug 2026, 12:00

Enquiry period

Ends
30 Jul 2026, 12:00

Expected award period

Ends
3 Dec 2026, 23:59

Contract terms

Financial Terms
Please refer to the Appendix C within the tender documents. Tender documents can be accessed via the eTendering portal, Proactis: https://procontract.due-north.com/

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
10,608,799
Amount
8,840,666
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical (Quality)

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial (Price)

Numbers

Entry 1
Number
30
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
1.6.1 - Insurance Cover Please confirm whether you already have, or can commit to obtain, prior to the commencement of the contract, the levels of insurance cover indicated below: Employer’s (Compulsory) Liability Insurance = £10,000,000 Public Liability Insurance = £10,000,000 Professional Indemnity Insurance(each and every claim) = £5,000,000 Product Liability Insurance = £10,000,000 Cyber Liability/Data Protection Insurance= £3,000,000 *There is a legal requirement for certain employers to hold Employer’s (Compulsory) Liability Insurance of £10 million as a minimum. 1.6.2 - Confirmation of or intent to secure insurance Please attach a copy of an existing Insurance certificate that meets or exceeds the requirements above for the duration of the contract or a letter/quotation from an insurance company confirming that they would offer the required level of insurance to the supplier. If you cannot produce either one of the above at this stage you will be deemed to have failed the WMCA's Conditions of Participation in relation to this opportunity and will not have your Technical or Commercial submissions evaluated. 1.7.1 - Supplier Declaration Please acknowledge your acceptance and understanding of the Financial Self-Assessment process, and provide confirmation that: • You have completed your self-assessment in line with the guidance provided, using the most recent set of financial results available through the CDP. • You understand that if you fail OR flag as a risk on any metric of the self-assessment you will need to engage with the WMCA Finance Team immediately (via the Proactis messaging facility) to agree a range of mitigations that will enable you to either progress to the shortlisting stage or have your tender submissions evaluated. • You understand that any engagement with the WMCA Finance Team can only take place during the clarification period, if you cannot agree suitable mitigations then you should not submit a Tender response as it will be rejected. 1.8.2 - Terms and Conditions The Terms and Conditions related to this contract are non-negotiable, either during the clarification period, standstill or post award. Please confirm that you agree to the terms and conditions we have provided you with in full. WMCA reserves the right to amend the published terms and conditions if for example an error has been identified. In this case all suppliers will be notified of the amendment immediately. The WMCA also reserves the right to extend clarification and/or tender submission dates resulting from a change to the Terms and Conditions if we feel that the amendment warrants it.
Criterion 2
Type
technical
Description
3.1 RTIGT047 CMS to PID Interface Compliance (“Yes/No” response) Please confirm that your organisation is fully compliant or working towards version 2 RTIGT047 Compliant? Note: a response of “No” will constitute as a ‘Fail’ result and the submission will not be considered further. 4.1 Experience (Weighted 30%) Please evidence your experience in providing hardware and software requirements for Transforming Real Time Passenger Information (RTPI) for transport users. Responses should focus on previous experience rather than proposed solutions or methodologies and include but not be limited to: • Case Studies of up to three (3) previous contract(s) of comparable size and complexity, that successfully delivered combined software and hardware solutions for Real Time Passenger Information or similar transport technology projects. • Include client name(s) (where permitted), project dates, contract value and outcomes. • Relevant, data and/or statistics to demonstrate expertise and credibility. • Examples of innovative solutions or approaches your organisation has previously implemented to enhance performance, improve efficiency or add value in comparable contracts. • Details of lessons learnt from previous experience can be used to drive performance and manage risks. 4.2 Technical Resources Capability and Credentials (Weighted 40%) Please provide evidence of your technical competencies (e.g. skills, qualifications and accreditations) to effectively resource and deliver the RTPI goods & services. Response should include but not be limited to: • Details of the key resources (e.g., people, processes and systems) available within your organisation • Your contract management and governance processes • Details of your supply chain management to ensure availability and timely delivery of required goods • Your approach towards innovation 4.3 RTIGT047 Compliance with version 2 (Weighted 30%) RTIG Compliance If you have answered "Yes" to the PASS/FAIL Compliance PID protocol standard (question 3.1), then you must demonstrate your compliance or pending compliance with the current published and stable version of the RTIGT047 CMS-to-PID interface Protocol, as developed and maintained by the Real Time Information Group (RTIG), for the purpose of enabling interoperability between the Content Management System (CMS) and RTPI display hardware. For the avoidance of doubt, the current stable baseline for this procurement is: • RTIGT047 Part 1- Architecture (v2.0) • RTIGT047 Part 2 – Core Content Messages (V2.0) • RTIGT047 Part 3- Message Types for Graphical Displays (V2.0) Response Requirements Bidders must provide clear, verifiable evidence demonstrating compliance or currently developing towards compliance with ‘Appendix N’ in the ITT pack. Evidence may include but not be limited to: • Technical interface documentation or an interface Control Document (ICD) demonstrating alignment with RTIGT047 parts 1-3 (V2.0) • Examples of live or previous deployments where RTIGT047-compliant interfaces have been implemented. • Test outputs, conformance statements or third-party validation where available. Where elements are currently being developed then please explain your planned roadmap for achieving full compliance. Note: Where elements of RTIGT047 are subject to ongoing maintenance or future enhancement, (including draft or future parts of the specification), bidders must also demonstrate their capability and approach to aligning with future formally published versions of the specification, without material impact on service delivery, interoperability or cost. Full compliance with RTIGT047 V.2 is necessary by Milestone 2, for Phase 2 Migration detailed at section 9.3 of Appendix A Specification of Requirements, please also refer to ‘Appendix N’ of the ITT pack.

Suitability

Sme
Yes

Contract period

Starts
3 Dec 2026, 00:00
Ends
2 Dec 2031, 23:59
Max Extent Date
2 Dec 2036, 23:59

Renewal

Description
5 year initial term with +3 and +2 year optional extension periods.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48813200
Description
Real-time passenger information system

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
future
Document Type
biddingDocuments
Access Details
Tender documents will be made available via the eTendering portal: https://procontract.due-north.com/
Entry 2
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 3
Id
066904-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
15 Jul 2026, 15:53
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
West Midlands Combined Authority
Id
GB-PPON-PGMD-1353-PZVX

Identifier

Scheme
GB-PPON
Id
PGMD-1353-PZVX

Address

Street Address
West Midlands Combined Authority
Locality
Birmingham
Postal Code
B19 3SD
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Bhupinder Chadha
Telephone
+44 0

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Birmingham · UKG31 · B19 3SD · United Kingdom
  • Delivery location · UKG · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 035219-2026Pipeline notice on Find a Tender ·
  2. 066904-2026Tender notice on Find a Tender ·