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PROCUREMENT OPPORTUNITY

Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement

NHS England · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 01:11.

Opportunity overview

By developing an understanding of user needs across the NHS, exploring feasible design options, and identifying constraints and dependencies, this project aims to design a national, holistic model for patient feedback across the NHS in England. The model will set out an overview of how the NHS collects, processes and disseminates feedback data that is purpose driven, cohesive, effective and designed to support improvement. In addition to the model design, the project will produce an implementation roadmap to support the transition from the current state to the future state.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Kings Fund

Match pending…
Contract value
£395k
Awarded
Not supplied
Contract signed
12 Aug 2026
Including VAT
£474k
Award ID
2
Status
active
Identifier
GB-PPON PHWB-5853-ZMLT
Location
London, UKI32, W1G 0AN, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C413258
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
NHS England
Id
GB-PPON-PDPT-3135-BWWY

Identifier

Scheme
GB-PPON
Id
PDPT-3135-BWWY

Address

Street Address
Wellington House, 133-135 Waterloo Rd
Locality
London
Postal Code
SE1 8UG
Country
GB
Country Name
United Kingdom
Region
UKI45

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Kings Fund
Id
GB-PPON-PHWB-5853-ZMLT

Identifier

Scheme
GB-PPON
Id
PHWB-5853-ZMLT

Address

Street Address
11-13 Cavendish Square
Locality
London
Postal Code
W1G 0AN
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79315000
Description
Social research services

Suppliers

Supplier 1
Id
GB-PPON-PHWB-5853-ZMLT
Name
Kings Fund

Related lots

1

Contracts and changes

Entry 1
Id
2
Award ID
2
Title
Future of Patient Feedback : A Roadmap For Measurement, Insight and Improvement
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
13 Aug 2026, 00:00
No Agreed Metrics Rationale
Below threshold

Period

Starts
14 Aug 2026, 00:00
Ends
13 Aug 2027, 23:59
Max Extent Date
12 Nov 2027, 23:59

Renewal

Description
Should it be necessary to complete work

Value

Including VAT
474,001
Amount
395,001
Currency
GBP

Documents

Entry 1
Id
077740-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
14 Aug 2026, 14:41
Format
text/html

Recorded locations

  • Buyer location · London · UKI45 · SE1 8UG · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 003565-2026Tender notice on Find a Tender ·
  2. 006011-2026Tender notice on Find a Tender ·
  3. 042678-2026Contract award notice on Find a Tender ·
  4. 077740-2026Contract details notice on Find a Tender ·