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PROCUREMENT OPPORTUNITY

DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre Two (ISSC2 Framework Agreement)]

Department for Work and Pensions · compiled

Tender information last checkedLast checked 30 Sept 2026, 06:37.

Opportunity overview

The COOF has been modified pursuant to regulation 72(1)(b) of the Public Contracts Regulations 2015 (“PCR 2015”) and this notice is published for transparency purposes. The current COOF with SSCL is due to expire by 31 October 2025 which means business critical services including the capacity to make payments to employees (i.e. payroll) and suppliers would cease. i.e. the business as usual shared business support services unless continued provision could be secured. The term of the COOF is therefore being extended by a period of 3 years to expire on 31 October 2028 to enable exit from the current solution and transition to the new arrangements (however it is anticipated that the provision of the services will taper down during the currency of the extension period and cease prior to this date). In addition to the modification to the COOF term, the following modifications have been made: • Revisions to the Exit Schedule to accommodate the phased approach to exit and transition to the replacement contractor(s) in alignment with the Shared Services for Government (SSfG) Strategy; • Reductions to Unit Prices, fixed indexation, streamlined volume banding and changes to the manner in which minimum purchase volumes will be calculated; • Enhanced financial transparency obligations; • An agile change management process to facilitate commissioning of minor changes; • Provision for payment of certain stranded costs, in part to facilitate the re-procurement exercises; and • New governance arrangements to align to the Synergy Cluster approach and to interface with the new ERP/SI and (eventual) BPS providers.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SHARED SERVICES CONNECTED LIMITED (SSCL)

Match pending…
Shared contract value
£403.7m
Awarded
Not supplied
Contract signed
1 Nov 2013
Suppliers
One of 2 awarded suppliers
Award ID
043018-2025-ecm-1536-1
Status
active
Location
Hemel Hempstead, UK, HP2 7AH, United Kingdom

SHARED SERVICES CONNECTED LIMITED (‘SSCL’)

Match pending…
Shared contract value
£403.7m
Awarded
Not supplied
Contract signed
1 Nov 2013
Suppliers
One of 2 awarded suppliers
Award ID
043018-2025-ecm-1536-1
Status
active
Location
Hemel Hempstead, UK, HP2 7AH, United Kingdom

Classification

  • CPV79400000 — Business and management consultancy and related services

Lots

  • DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre 2 (ISSC2 Framework)]Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-056606
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Techniques

Framework Agreement

Period Rationale
The original COOF was awarded for an initial period of 7 years from 01/11/2013 ending 31/10/2020 and, in accordance with the original procurement documents relating to the advertised notice for the ISSC2 Framework, contained an option to extend the COOF term by 3 years up to 31/10/2023. In 2023 the COOF was extended for a further 2 years from 01/11/2023

Classification

Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services

Lots and requirements

Entry 1
Id
1
Title
DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre 2 (ISSC2 Framework)]
Description
Provision of: 1. shared critical business support services including human resources, finance and accounts, payroll and procurement to Crown and other public sector bodies 2. ‘Transition Services’ to support the phased approach the exit from the shared business support services from the Contractor to the DWP (including any of the Service Recipients and/or to any Replacement Contractor(s)) in accordance with a new phased transition approach.

Contract period

Ends
31 Oct 2025, 23:59
Starts
1 Nov 2013, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-155594
Name
Department for Work and Pensions

Roles

buyer

Address

Region
UK
Locality
London
Postal Code
SW1H 9NA
Country Name
United Kingdom
Street Address
Caxton House,

Details

Identifier

Legal Name
Department for Work and Pensions

Contact

Name
Susan Ranson-Carter
Organisation 2
Id
GB-FTS-149048
Name
SHARED SERVICES CONNECTED LIMITED (‘SSCL’)

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead
Postal Code
HP2 7AH
Country Name
United Kingdom
Street Address
Three Cherry Trees Lane

Details

Scale
large

Identifier

Legal Name
SHARED SERVICES CONNECTED LIMITED (‘SSCL’)
Organisation 3
Id
GB-FTS-149049
Name
SHARED SERVICES CONNECTED LIMITED (SSCL)

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead
Postal Code
HP2 7AH
Country Name
United Kingdom
Street Address
Three Cherry Trees Lane

Details

Scale
large

Identifier

Legal Name
SHARED SERVICES CONNECTED LIMITED (SSCL)
Organisation 4
Id
GB-FTS-67893
Name
Department for Work and Pensions

Roles

reviewBody

Address

Locality
London
Postal Code
SW1H 9NA
Country Name
United Kingdom
Street Address
Caxton House

Identifier

Legal Name
Department for Work and Pensions

Award information

Award 1
Id
043018-2025-ecm-1536-1
Title
Shared Services Connected Limited
Status
active

Suppliers

Supplier 1
Id
GB-FTS-149048
Name
SHARED SERVICES CONNECTED LIMITED (‘SSCL’)
Supplier 2
Id
GB-FTS-149049
Name
SHARED SERVICES CONNECTED LIMITED (SSCL)

Related lots

1

Contracts and changes

Entry 1
Id
043018-2025-ecm-1536-1
Title
Shared Services Connected Limited
Status
active
Award ID
043018-2025-ecm-1536-1
Date Signed
1 Nov 2013, 00:00
Period Rationale
For reasons described in this modification notice, the term of the COOF is extended for 3 years from the end of October 2025. The Authority/Department of Work and Pension as Synergy Cluster lead has published the award a new contract (tender_366761/1408635 called the ‘Synergy Technology (including ERP) and System Integration Services’ contract on 25th September 2024.

Items

Item 1
Id
1
Title
DWP Call Off Order Form (COOF) from the [Independent Shared Service Centre 2 (ISSC2 Framework)]
Related Lot
1

Classification

Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services

Delivery locations

Entry 1
Region
UK

Value

Amount
403,702,858
Currency
GBP

Period

Ends
31 Oct 2028, 23:59
Starts
24 Apr 2025, 00:00

Amendments

Entry 1
Id
1
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: In accordance with the published Shared Services for Government (SSfG) Strategy, the Authority is part of the Synergy Cluster. This SSfG Strategy has been progressing as planned since its launch in 2021. Due to collaborative working across the Civil Service, 17 departments and over 100 arms-length bodies have grouped together in 5 clusters, including the Synergy Cluster, to transform the back-office functions of Government. The SSfG will reform and modernise services leading to smarter, cheaper, faster systems across the 5 clusters. As part of the strategy the technology and business process service elements will be split, in contrast to the current single supplier solution. The complexity of implementation of the Synergy Cluster arrangements including the phased exit from the incumbent solution provided by SSCL to align to the cluster and split technology and business service approach, that include the Authority, means that new shared services will not be procured and associated systems and solutions will not be fully implemented before the Authority's COOF with SSCL expire by 31 October 2025. The Synergy Cluster considered a number of options to secure the continued provision of the business critical services. These services are dependent on a bespoke operating platform, the SOP, which incorporates proprietary material and interfaces with numerous other systems within the respective Synergy Cluster members' IT environments. Which would need to be re-procured/ replicated in any interim solution and which would necessitate at least some continued reliance on the incumbent supplier SSCL. The time taken to procure an interim, temporary solution (pending finalisation of the live re-procurements) would result in significant duplicative and nugatory cost. There would be insufficient time to exit the SSCL solution, move to the new interim solution and then transition to the solution of the providers procured via the current procurements. A change in supplier without the lengthy handover period would risk the failure in the delivery of the shared business support services which provide payments to employees (i.e. payroll) and suppliers. Therefore, an extension to the COOF is essential for safeguarding the uninterrupted continuation of the shared business support services and critical operational arrangements, whilst providing the foundation for a safe transition to new and improved shared services under the Synergy Cluster for the Authority. As described above, the Synergy Cluster has finalised the technology re-procurement and is currently procuring the business process services that will implement the SSfG Strategy vision. It is anticipated that the incumbent services provided under the COOF will transition to these new arrangements before the expiry of the extended COOF. i.e. on or by 31st Oct 2028 with a ramp down of incumbent services during this period. The value of the modification does not exceed 50% of the value of the original contract.
Description
The COOF has been modified pursuant to regulation 72(1)(b) of the Public Contracts Regulations 2015 (“PCR 2015”) and this notice is published for transparency purposes. The current COOF with SSCL is due to expire by 31 October 2025 which means business critical services including the capacity to make payments to employees (i.e. payroll) and suppliers would cease. i.e. the business as usual shared business support services unless continued provision could be secured. The term of the COOF is therefore being extended by a period of 3 years to expire on 31 October 2028 to enable exit from the current solution and transition to the new arrangements (however it is anticipated that the provision of the services will taper down during the currency of the extension period and cease prior to this date). In addition to the modification to the COOF term, the following modifications have been made: • Revisions to the Exit Schedule to accommodate the phased approach to exit and transition to the replacement contractor(s) in alignment with the Shared Services for Government (SSfG) Strategy; • Reductions to Unit Prices, fixed indexation, streamlined volume banding and changes to the manner in which minimum purchase volumes will be calculated; • Enhanced financial transparency obligations; • An agile change management process to facilitate commissioning of minor changes; • Provision for payment of certain stranded costs, in part to facilitate the re-procurement exercises; and • New governance arrangements to align to the Synergy Cluster approach and to interface with the new ERP/SI and (eventual) BPS providers.

Recorded locations

  • Buyer location · London · UK · SW1H 9NA · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-056606-2025-07-25T10:05:13+01:00compiled ·