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PROCUREMENT OPPORTUNITY

Provision of Ticketing Retailing Equipment and Support Services at station locations.

NORTHERN TRAINS LIMITED · compiled

Tender information last checkedLast checked 30 Sept 2026, 06:19.

Opportunity overview

Extension to the current agreement for the Provision of Ticketing Retailing Equipment 'STARdesktop' and Support Services at station locations from 1st April 2026 until December 2026.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Fujitsu Services

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
30 Jul 2025
Award ID
045091-2025-1
Status
active
Identifier
GB-COH 0096056
Location
Bracknell, UKJ1, United Kingdom

Classification

  • CPV50220000 — Repair, maintenance and associated services related to railways and other equipment
  • CPV30144200 — Ticket-issuing machines
  • CPV34940000 — Railway equipment

Lots

  • Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services at station locations from 1st April 2026 until December 2026. This includes over 200 STARdesktop devices across 159 ticket offices for the issuing of tickets, railcards, reservations, staff discounts and journey planning information to customers of the railway On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARdesktop and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-056293
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Award a contract directly as this approach is allowed under the UCR's where restrictions on the use of IPR do not trigger a requirement to conduct a new OJEU-compliant tender process. We believe in this circumstance the following is applicable: There are grounds where NTL as public body could award a subsequent contract to a third party using the exemptions in Regulation 50 of the UCR. This exemption is provided for under the UCR Regulation 50(1)(c) which allows Utilities to award a contract where the works, supplies or services can be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement The works, supplies or services can only be supplied only by a particular supplier because competition is absent for technical reasons and where no reasonable alternative or substitute exists. The supplier owns copyright and the IPR in all the software. The absence of competition is not the result of an artificial narrowing down of the parameters of the procurement.

Covered By

GPA

Legal basis

Id
32014L0025
Scheme
CELEX

Classification

Id
50220000
Scheme
CPV
Description
Repair, maintenance and associated services related to railways and other equipment

Procedure reasons

Entry 1
Id
D_PROTECT_RIGHTS
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The works, supplies or services can be provided only by a particular economic operator due to protection of exclusive rights, including intellectual property rights

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services at station locations from 1st April 2026 until December 2026. This includes over 200 STARdesktop devices across 159 ticket offices for the issuing of tickets, railcards, reservations, staff discounts and journey planning information to customers of the railway On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARdesktop and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKC
Entry 5
Region
UKD
Entry 6
Region
UKE

Additional Classifications

Entry 1
Id
30144200
Scheme
CPV
Description
Ticket-issuing machines
Entry 2
Id
34940000
Scheme
CPV
Description
Railway equipment

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-03076444
Name
NORTHERN TRAINS LIMITED

Roles

buyer

Address

Region
UKE21
Locality
York
Postal Code
YO16JT
Country Name
United Kingdom
Street Address
George Stephenson House

Details

Classifications

Entry 1
Id
RAILWAY_SERVICES
Scheme
TED_CE_ACTIVITY
Description
Railway services

Identifier

Id
03076444
Scheme
GB-COH
Legal Name
NORTHERN TRAINS LIMITED

Contact

Name
Robin Horsman
Telephone
+44 7827937566
Organisation 2
Id
GB-FTS-110118
Name
Department for Transport

Roles

reviewBody

Address

Locality
London
Postal Code
SW1P 4DR
Country Name
United Kingdom
Street Address
Great Minster House,

Identifier

Legal Name
Department for Transport
Organisation 3
Id
GB-COH-0096056
Name
Fujitsu Services

Roles

supplier

Address

Region
UKJ1
Locality
Bracknell
Country Name
United Kingdom

Details

Scale
large

Identifier

Id
0096056
Scheme
GB-COH
Legal Name
Fujitsu Services

Award information

Award 1
Id
041487-2025-1
Status
active

Related lots

1
Award 2
Id
045091-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-0096056
Name
Fujitsu Services

Related lots

1

Contracts and changes

Entry 1
Id
041487-2025-1
Status
active
Award ID
041487-2025-1
Date Signed
10 Jul 2025, 00:00
Entry 2
Id
045091-2025-1
Status
active
Award ID
045091-2025-1
Date Signed
31 Jul 2025, 00:00

Recorded locations

  • Buyer location · York · UKE21 · YO16JT · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-056293-2025-08-01T10:37:08+01:00compiled ·