ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

Community Gateway Association Limited · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 05:27.

Opportunity overview

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026. Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise. The purpose of the Pre Market Engagement exercise is to establish: •Market capacity and appetite •Solution options •Technology options •Specification content •Delivery model options •Indications on cost •Procurement options •Implementation timescales •Social value opportunities •Risks •Barriers Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions: nathan@clarityprocurement.co.uk To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889

Classification

  • CPV79510000 — Telephone-answering services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CGAPR017
Status
planning
Above Threshold
Yes
Main Procurement Category
services

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
6 Oct 2025, 23:59

Lots and requirements

Entry 1
Id
1
Status
planning

Contract period

Ends
26 Mar 2031, 23:59
Starts
27 Mar 2026, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKD4
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
79510000
Scheme
CPV
Description
Telephone-answering services

Planning and budget

Documents

Entry 1
Id
037609-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
6 Jul 2025, 12:05

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
31 Jul 2025, 23:59
Description
The Pre Market Engagement exercise will be conducted via a 1-hour Teams meeting with each Participant during August 2025. Meeting spaces are limited and will be allocated on a first come first served basis to Interested Parties responding to this notice. Interested Parties wishing to attend should register their interest by no later than 31st July 2025 to our appointed Procurement Advisors, Clarity Procurement Solutions: nathan@clarityprocurement.co.uk Interested Parties should also indicate the names and positions of those wishing to attend. Subject to availability, meeting dates will be confirmed to Participants week commencing 4th August 2025.

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PBDZ-8761-JYXZ
Name
Community Gateway Association Limited

Roles

buyer

Address

Region
UKD45
Country
GB
Locality
Preston
Postal Code
PR2 2DW
Country Name
United Kingdom
Street Address
Harbour House, Portway

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PBDZ-8761-JYXZ
Scheme
GB-PPON

Contact

Name
Nathan Liptrot
Telephone
+441942725438

Recorded locations

  • Buyer location · Preston · UKD45 · PR2 2DW · United Kingdom
  • Delivery location · UKD4 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05598c-2025-07-06T12:05:04+01:00Preliminary market engagement notice on Find a Tender ·