ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Managed Services of the Humberside Police Salesforce and MuleSoft estate.

The Police and Crime Commissioner for Humberside · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 05:21.

Opportunity overview

Scope : L1 customer support L2 application support (shared) L3 application support (dedicated) L2 dedicated application triage team with direct contact with 3rd parties external (SLAs) or internal (OLAs) Support Hours: P1-P2-P3-P4: UK Business hours (8am-6pm) • Extended hours • 24x7 support (for selected priorities, e.g. • P1,P2) Ad-hoc on call Monitoring : Standard platform monitoring Application exception handling External log shipping ITIL processes: Service Operation/Transition: Incident, problem, requests, events, change, release, configuration Maintenance: Major & Minor updates and patching Code changes: Defects (Minor enhancements if hours not used) Testing: Unit and Integration Testing Reporting and Service Management: Monthly service review, reporting adapted to customer requirements.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

BOXXE LIMITED

Matched by number
Published award value
£329.4k
Awarded
3 Jul 2025
Award ID
1
Status
active
Identifier
GB-COH 02109168
Location
York, UKE21, YO31 7RE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
STA HP 1526
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Please refer to the Procurement Act 2023 - Schedule 5 Additional or repeat goods, services or works The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a)a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b)the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PWLD-8931-TXBR
Name
The Police and Crime Commissioner for Humberside

Roles

buyer

Address

Region
UKE12
Country
GB
Locality
Cottingham
Postal Code
HU16 5SN
Country Name
United Kingdom
Street Address
The Lawns, Harland Way

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PWLD-8931-TXBR
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-02109168
Name
BOXXE LIMITED

Roles

supplier

Address

Region
UKE21
Country
GB
Locality
York
Postal Code
YO31 7RE
Country Name
United Kingdom
Street Address
Floor 3, Artemis House

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
02109168
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PHHQ-9334-BQRH
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
4 Jul 2025, 00:00
Title
Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Status
active
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE1
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKE1
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE1
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
72200000
Scheme
CPV
Description
Software programming and consultancy services
Entry 2
Id
72300000
Scheme
CPV
Description
Data services

Value

Amount
329,352.84
Currency
GBP
Including VAT
395,223.41

Documents

Entry 1
Id
037380-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
4 Jul 2025, 11:56
Entry 2
Id
037429-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
4 Jul 2025, 13:00

Suppliers

Supplier 1
Id
GB-COH-02109168
Name
BOXXE LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
17 Jul 2025, 23:59

Related lots

1

Contract period

Ends
31 Mar 2028, 23:59
Starts
17 Jul 2025, 00:00

Standstill Period

Ends
16 Jul 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
Managed Services of the Humberside Police Salesforce and Mulesoft Estate
Status
active
Award ID
1
Date Signed
16 Jul 2025, 00:00
Above Threshold
Yes
No Agreed Metrics Rationale
The contract value is above the relevant threshold but not above 5 million.

Value

Amount
329,352.84
Currency
GBP
Including VAT
395,223.41

Period

Ends
31 Mar 2028, 23:59
Starts
17 Jul 2025, 00:00

Documents

Entry 1
Id
040534-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
16 Jul 2025, 14:09

Recorded locations

  • Buyer location · Cottingham · UKE12 · HU16 5SN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-055900-2025-07-16T14:09:53+01:00Transparency notice on Find a Tender ·