008051 - Care and Support Services Digital Transformation

Opportunity overview

Newcastle City Council, Care and Support Services, which forms part of the offer within the Adult Social Care and Prevention (ASC&P) Directorate support approximately 1690 people each year across 8 different services. We are looking to Digitally transform the way our Care and Support Services run. The element we address within this part of the Digital Transformation process is to upgrade our Byker Lodge (BL) Resource Centre service with a new Nurse Call System that interfaces and has embedded Falls Prevention/Detection and integrated Digital Care Note Recording functionality, all through one system/dashboard.

Classification

CPV33000000 — Medical equipments, pharmaceuticals and personal care products
CPV85100000 — Health services
CPV85300000 — Social work and related services

Lots

Lot 1£600k

Documents and notices

Tender notice on Find a TenderOpen source ↗
Tender notice on Find a TenderOpen source ↗
Tender notice on Find a TenderOpen source ↗
Tender notice on Find a TenderOpen source ↗
biddingDocumentsOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: 008051
Status: active
Above Threshold: Yes
Procurement Method: open
Main Procurement Category: goods
How to submit: www.open-uk.org
Procurement Method Details: Open procedure

Amendments

Entry 1

Id: 040384-2025
Description: There is a slight delay in uploading the documents to the portal, this should be resolved in the coming days. The submission deadline will be updated accordingly.

Entry 2

Id: 044700-2025
Description: The Tender Documents are available and can be found on the OPEN platform with reference number OPEN20251179

Entry 3

Id: 050923-2025
Description: Deadline extended to 05/09/25

Legal basis

Id: 2023/54
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗
Scheme: UKPGA

Techniques

Has Framework Agreement: Yes

Framework Agreement

Type: closed
Method: withoutReopeningCompetition
Description: Single lot single provider framework
Maximum Participants: 1

Expected award period

Ends: 22 Sept 2025, 23:59

Tender Period

Ends: 5 Sept 2025, 12:00

Submission terms

Electronic Submission Policy: allowed

Languages

Lots and requirements

Entry 1

Id: 1
Status: active
Has Renewal: Yes

Value

Amount: 600,000
Currency: GBP
Including VAT: 720,000

Renewal

Description: 3 x 12 month extensions

Suitability

Sme: Yes

Award criteria

Criteria

Criterion 1

Name: Quality
Type: quality

Numbers

Entry 1

Number: 70
Weight: percentageExact

Criterion 2

Name: Price
Type: price

Numbers

Entry 1

Number: 30
Weight: percentageExact

Contract period

Ends: 30 Sept 2028, 23:59
Starts: 1 Oct 2025, 00:00
Max Extent Date: 14 Sept 2031, 23:59

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 4

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 5

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 6

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 7

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 8

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 9

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 10

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 11

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 12

Region: UKE
Country: GB
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Entry 13

Region: UKF
Country: GB
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Entry 14

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 15

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 16

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 17

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 18

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 19

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 20

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 21

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 22

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 23

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 24

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 25

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 26

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 27

Region: UKK
Country: GB
Country Name: United Kingdom

Entry 28

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 29

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 30

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 31

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 32

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 33

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 34

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 35

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 36

Region: UKK
Country: GB
Country Name: United Kingdom

Additional Classifications

Entry 1

Id: 33000000
Scheme: CPV
Description: Medical equipments, pharmaceuticals and personal care products

Entry 2

Id: 85100000
Scheme: CPV
Description: Health services

Entry 3

Id: 85300000
Scheme: CPV
Description: Social work and related services

Published documents

Entry 1

Id: conflictOfInterest
Description: Not published
Document Type: conflictOfInterest

Entry 2

Id: L-1
Url: www.open-uk.org
Document Type: biddingDocuments

Entry 3

Id: 036827-2025
Url: https://www.find-tender.service.gov.uk/Notice/036827-2025 ↗
Format: text/html
Notice Type: UK4
Description: Tender notice on Find a Tender
Document Type: tenderNotice
Published: 2 Jul 2025, 14:27

Entry 4

Id: 040384-2025
Url: https://www.find-tender.service.gov.uk/Notice/040384-2025 ↗
Format: text/html
Notice Type: UK4
Description: Tender notice on Find a Tender
Document Type: tenderNotice
Published: 16 Jul 2025, 09:33

Entry 5

Id: 044700-2025
Url: https://www.find-tender.service.gov.uk/Notice/044700-2025 ↗
Format: text/html
Notice Type: UK4
Description: Tender notice on Find a Tender
Document Type: tenderNotice
Published: 31 Jul 2025, 12:10

Entry 6

Id: 050923-2025
Url: https://www.find-tender.service.gov.uk/Notice/050923-2025 ↗
Format: text/html
Notice Type: UK4
Description: Tender notice on Find a Tender
Document Type: tenderNotice
Published: 22 Aug 2025, 14:38

Buyer, suppliers and contacts

Organisation 1

Id: GB-PPON-PBHM-6848-TWYG
Name: Newcastle City Council

Roles

buyer

Address

Region: UKC22
Country: GB
Locality: Newcastle Upon Tyne
Postal Code: NE1 8QH
Country Name: United Kingdom
Street Address: Civic Centre

Details

Url: https://www.newcastle.gov.uk/ ↗

Classifications

Entry 1

Id: publicAuthoritySubCentralGovernment
Scheme: UK_CA_TYPE
Description: Public authority - sub-central government

Identifier

Id: PBHM-6848-TWYG
Scheme: GB-PPON

Contact

Email: corporate.procurement.team@newcastle.gov.uk

Recorded locations

Buyer location · Newcastle Upon Tyne · UKC22 · NE1 8QH · United Kingdom
Delivery location · UKC · United Kingdom
Delivery location · UKD · United Kingdom
Delivery location · UKE · United Kingdom
Delivery location · UKF · United Kingdom
Delivery location · UKG · United Kingdom
Delivery location · UKH · United Kingdom
Delivery location · UKI · United Kingdom
Delivery location · UKJ · United Kingdom
Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

ocds-h6vhtk-0557a5-2025-08-22T14:38:15+01:00Tender notice on Find a Tender · 22 Aug 2025, 14:38