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PROCUREMENT OPPORTUNITY

Provision of Domestic Gas Servicing, Maintenance and Associated Works 2026 -29

The District Council of Folkestone and Hythe · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 05:16.

Opportunity overview

The Council is appointing a contractor to deliver a Fully Inclusive Risk & Reward Contract (FIRRC) for the servicing, maintenance, responsive repairs, and upgrade works of gas, LPG, and solid fuel heating and hot water systems across its housing stock. The contract will cover all associated components, including boilers, radiators, flues, cylinders, pipework, controls, and electrical elements, with all works delivered under a fixed-price model. The successful contractor will be responsible for ensuring full operational compliance, delivering first-time fixes where possible, and providing temporary heating when required. The service includes resident liaison, void property coverage, energy efficiency advice, and support with compliance and safety inspections. Upgrade works may also be instructed at the Employer's discretion and must be delivered from design through to completion.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

T BROWN GROUP LIMITED

Matched by number
Published award value
£6m
Awarded
27 Oct 2025
Award ID
1
Status
active
Identifier
GB-COH 01006630
Location
Leatherhead, UKJ26, KT22 7BA, United Kingdom

Classification

  • CPV50531100 — Repair and maintenance services of boilers
  • CPV50531200 — Gas appliance maintenance services

Lots

  • Lot 1£6m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN780803
Status
complete
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
Submission must be via www.kentbusinessportal.org.uk (proContract)
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
044790-2025
Description
1. Submission deadline extended to 10 September 2025. 2. Contract location updated to clarify the specific region (East Kent). 3. Description of extensions clarified to include the circumstances in which they could be used. 4. Award criteria listed in the tender notice clarified with additional information to match the details given in the ITT instructions document. 5. Documents hyperlinks updated to use direct link to proContract expression of interest advert. 6. Publication date of next tender notice (estimated) corrected to earliest estimated retender date (if option to extend the contract is not exercised).
Entry 2
Id
051719-2025
Description
Tender submission deadline extended to 22 September 2025 to allow bidders time to review TUPE ELI information. Deadline for clarification questions also extended to 12 September 2025.

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
1 Aug 2028, 23:59

Expected award period

Ends
25 Sept 2025, 23:59

Tender Period

Ends
22 Sept 2025, 13:00

Enquiry period

Ends
12 Sept 2025, 23:59

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
6,000,000
Currency
GBP
Including VAT
7,200,000

Renewal

Description
Extension option of up to 24 months dependent on the satisfactory performance of the contractor and presuming no significant changes to FHDC's requirements

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Weighting Description
Evaluation of tenders to find the 'most advantageous tender' (MAT) based on 70% 'quality' and 30% 'price'.

Criteria

Criterion 1
Name
Price
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Name
Previous experience
Type
quality
Description
Please provide a detailed case study demonstrating your organisation's experience - and that of key personnel - in delivering a domestic gas contract for the planned maintenance, responsive repairs, emergency callouts, and statutory periodic testing of gas and LPG heating and hot water in a residential or social housing environment. Your case study should reflect experience managing contracts involving occupied properties, including vulnerable residents (e.g. elderly, disabled, or non-English speakers), and adherence to health and safety regulations, including Gas Safety Register requirement and The Gas Safety (Installation & Use) Regulations Your response should include the following: • A description of the scope of services, including planned maintenance intervals, emergency response provision, and any statutory inspections or testing undertaken. • The estimated annual contract value. • The number of assets covered, and the range of site locations. • Your approach to managing follow-on remedial actions, repeat callouts, and unsafe equipment. • How the example contract compares to the requirements and conditions outlined in Folkestone & Hythe District Council's specification (e.g. appointment scheduling, resident communication, CRB-checked operatives, spare part sourcing, and reporting protocols); • Give examples of where your organisation has improved service delivery, value for money, or tenant satisfaction in the case study contract; and • How the experience and qualifications of your personnel, including NVQ-level training and fault diagnosis expertise, will be applied to ensure high standards of service delivery under this contract. • Using your experience from similar contracts detail your approach to transitioning from the incumbent provider and how your organisation would ensure a smooth handover of service for the client. Please include a detailed mobilsation plan (not in word count)

Numbers

Entry 1
Number
15
Weight
percentageExact
Criterion 3
Name
Contract Management
Type
quality
Description
Please describe your approach to proactively managing the domestic gas contract at a local level to ensure delivery of a planned service and maintenance programme, meet required response times, and effectively manage any associated or follow-on work identified during service, breakdown, or call-out visits. As part of the contract requirements, the successful contractor is expected to operate a fully functional local office within 35 miles of the Civic Centre, CT20 2QY, providing welfare and meeting facilities as well as a reliable internet and communication infrastructure. In your response, please confirm whether you: • Already have an established office within this range, or • Propose establishing a new office to meet this requirement (include timeframe and location if applicable). For FHDC boundary map please see link below: Public Elections Your response should also include the following: • An organogram clearly showing the proposed contract management structure, including roles, reporting lines, qualifications, and relevant accreditations of key personnel assigned to this contract. • A clear explanation of how you will ensure sufficient staffing and resource capacity from day one and throughout the contract term to maintain service continuity, efficiency and customer satisfaction. • A detailed explanation of how you will achieve and maintain 100% LGSR compliance and continuity throughout the contract, including the processes in place for difficult to access or failed access. • Demonstrate how you will effectively manage the FHDC CAP process • A detailed explanation of your process for repairs callouts; from point of call to completing and closing down a repair order. Include an illustrative process map (not included in the wordcount) and a winter readiness plan (not in word count) for dealing with addition breakdown demand during the colder months. • Details of how you will meet the specified response times for callouts and emergency attendance, including how out-of-hours cover will be managed; • Your approach to the day-to-day supervision and management of engineers, including methods for monitoring service delivery, ensuring compliance with the Employer's Health and Safety expectations, and supporting staff on-site. • Explain your processes for ensuring high quality workmanship, such as adhering to industry quality standards and regular quality assurance checks. • Show how you will efficiently manage the programme, while ensuring minimal disruption and effective communication with vulnerable residents (e.g. elderly, disabled, or those with language barriers), including appointment scheduling and tenant engagement

Numbers

Entry 1
Number
25
Weight
percentageExact
Criterion 4
Name
Contract Performance in line with agreed KPI's
Type
quality
Description
Please describe your approach to monitoring, managing, and reporting performance standards for the delivery of this domestic gas contract, with specific reference to the sample Key Performance Indicators (KPIs) listed below (Please note full KPI list set out in Appendix G). Your response should explain: • The systems and processes you will use to track performance against each KPI; • How you will present performance data to the Employer (including format, frequency, and reporting channels); • The preventative measures you will implement to ensure targets are consistently achieved. • The corrective actions you will take where performance falls below the agreed threshold. • How your performance management approach will ensure continuous improvement and client satisfaction throughout the contract term. You must demonstrate how you will meet or exceed the following [table referencing KPIs from Appendix G]

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 5
Name
Carbon reduction
Type
quality
Description
F&HDC has made a climate pledge and aims to become carbon neutral by 2030. Details on the action the Customer is taking can be found at folkestone-hythe.gov.uk/climatechange. In line with this commitment, the Council expects suppliers to adopt environmentally sustainable and responsible practices in the delivery of domestic gas services. Explain how you will mitigate or eliminate the carbon impact of activities carried out under this domestic gas contract. This includes both day-to-day operations and strategic approaches over the course of the contract. Please have reference to: A. Environmental Sustainability  Energy Efficiency - outline how you will reduce energy use during service delivery (e.g. use of low-emission vehicles, route optimisation, energy-efficient equipment/tools). Waste Reduction - Describe how you will minimise waste generation and promote reuse/recycling of parts and packaging during maintenance, repairs, and component replacements. B. Operational Sustainability  Sustainable Project Management - Describe how you will integrate sustainable practices into the management of this contract, including any procedures or systems in place to ensure environmental, social, and economic considerations are embedded in your service delivery. This can include action your organisation is already taking or plans to implement during the initial period of the contract. Your answer should include how you will monitor and measure your environmental performance against these commitments and how this information will be reported to the Employer as part of ongoing contract performance reviews

Numbers

Entry 1
Number
5
Weight
percentageExact
Criterion 6
Name
social value
Type
quality
Description
F&HDC's Corporate Plan "Creating Tomorrow Together" sets out the council's guiding principles and service ambitions. The Corporate Plan can be viewed at folkestone-hythe.gov.uk/creatingtomorrowtogether. As part of this domestic gas Contract, the Council is seeking to partner and work collaboratively with contractors who can deliver measurable social value through the life of the contract. This can include action your organisation is already taking or plans to implement during the initial period of the contract. For example, your offer might include: • A resource commitment- annual supply of staff time to support local events or initiatives within the community (e.g. Clean up days, Council safety awareness events) • Equipment Commitment - Donation or loan of tools, equipment, or materials to support Council-run community events or housing initiatives. • A Training & Apprenticeship Opportunities -Offering placements, skills development, or mentoring to local residents, particularly those from underrepresented or disadvantaged backgrounds. Offering events to local colleges. • Engagement with Local Supply Chains - Prioritising use of local suppliers and subcontractors to support the regional economy. Your answer should include how you will monitor and measure the delivery of your social value commitments and how progress will be reported to the Employer as part of ongoing contract management and performance reviews

Numbers

Entry 1
Number
5
Weight
percentageExact

Contract period

Ends
31 Mar 2029, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 10
Region
UKJ44
Country
GB
Country Name
United Kingdom
Entry 11
Region
UKJ44
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50531100
Scheme
CPV
Description
Repair and maintenance services of boilers
Entry 2
Id
50531200
Scheme
CPV
Description
Gas appliance maintenance services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
L-1
Description
Tender documents can be downloaded from www.kentbusinessportal.org.uk (proContract) after signing in and expressing interest.
Document Type
biddingDocuments
Entry 3
Id
L-2
Description
Tender documents can be downloaded from www.kentbusinessportal.org.uk (proContract) after signing in and expressing interest.
Document Type
technicalSpecifications
Entry 4
Id
036800-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
2 Jul 2025, 13:33
Entry 5
Id
044790-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
31 Jul 2025, 14:25
Entry 6
Id
051719-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
27 Aug 2025, 16:32

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHJN-7589-LMHY
Name
The District Council of Folkestone and Hythe

Roles

buyer

Address

Region
UKJ44
Country
GB
Locality
Folkestone
Postal Code
CT20 2QY
Country Name
United Kingdom
Street Address
Civic Centre, Castle Hill Avenue

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PHJN-7589-LMHY
Scheme
GB-PPON

Contact

Name
Mrs Mhairi Richards
Telephone
+441303853401
Organisation 2
Id
GB-COH-01561231
Name
BTU (INSTALLATION & MAINTENANCE) LIMITED

Roles

tenderer

Address

Region
UKJ25
Country
GB
Locality
Surrey
Postal Code
GU1 1JB
Country Name
United Kingdom
Street Address
38 Weyside Road

Details

Vcse
No
Scale
sme

Identifier

Id
01561231
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PRNZ-5429-LPJD
Scheme
GB-PPON
Organisation 3
Id
GB-COH-05832269
Name
HEWER FACILITIES MANAGEMENT LIMITED

Roles

tenderer

Address

Region
UKK13
Country
GB
Locality
Cheltenham
Postal Code
GL51 4GA
Country Name
United Kingdom
Street Address
Chargrove House Main Road

Details

Vcse
No
Scale
sme

Identifier

Id
05832269
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PPYY-8324-MHXG
Scheme
GB-PPON
Organisation 4
Id
GB-COH-01418006
Name
OCO LIMITED

Roles

tenderer

Address

Region
UKJ43
Country
GB
Locality
Dartford
Postal Code
DA1 2AU
Country Name
United Kingdom
Street Address
Meersbrook House

Details

Vcse
No
Scale
sme

Identifier

Id
01418006
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PHNY-2367-RYRR
Scheme
GB-PPON
Organisation 5
Id
GB-COH-01830283
Name
PURDY CONTRACTS LIMITED

Roles

tenderer

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
WC1A 2AJ
Country Name
United Kingdom
Street Address
Norfolk House, 13 Southampton Place

Details

Vcse
No
Scale
large

Identifier

Id
01830283
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PNTN-7178-WHJD
Scheme
GB-PPON
Organisation 6
Id
GB-COH-01773699
Name
ROBERT HEATH HEATING LIMITED

Roles

tenderer

Address

Region
UKI63
Country
GB
Locality
New Malden
Postal Code
KT3 4NN
Country Name
United Kingdom
Street Address
Heath House

Details

Vcse
No
Scale
sme

Identifier

Id
01773699
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PVPY-9965-HYDV
Scheme
GB-PPON
Organisation 7
Id
GB-COH-05158607
Name
SURESERVE COMPLIANCE SOUTH LIMITED

Roles

tenderer

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
WC1A 2AJ
Country Name
United Kingdom
Street Address
Norfolk House

Details

Vcse
No
Scale
large

Identifier

Id
05158607
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PPBM-9442-QQGG
Scheme
GB-PPON
Organisation 8
Id
GB-COH-01337045
Name
THERMOSERV LIMITED

Roles

tenderer

Address

Region
UKJ26
Country
GB
Locality
Redhill
Postal Code
RH1 6RW
Country Name
United Kingdom
Street Address
Sterling House

Details

Vcse
No
Scale
sme

Identifier

Id
01337045
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PZML-2246-PPQP
Scheme
GB-PPON
Organisation 9
Id
GB-COH-03908728
Name
T.S.G. BUILDING SERVICES PLC

Roles

tenderer

Address

Region
UKH23
Country
GB
Locality
Potters Bar
Postal Code
EN6 3JN
Country Name
United Kingdom
Street Address
TSG House Cranborne Industrial Estate

Details

Vcse
No
Scale
large

Identifier

Id
03908728
Scheme
GB-COH

Additional Identifiers

Entry 1
Id
PJVG-1112-MDMD
Scheme
GB-PPON
Organisation 10
Id
GB-COH-01006630
Name
T BROWN GROUP LIMITED

Roles

supplier

Address

Region
UKJ26
Country
GB
Locality
Leatherhead
Postal Code
KT22 7BA
Country Name
United Kingdom
Street Address
Ground Floor Bluebird House

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
01006630
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PLGP-7111-QJZP
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
27 Oct 2025, 00:00
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
27 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ44
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ44
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50531100
Scheme
CPV
Description
Repair and maintenance services of boilers
Entry 2
Id
50531200
Scheme
CPV
Description
Gas appliance maintenance services

Value

Amount
6,000,000
Currency
GBP
Including VAT
7,200,000

Renewal

Description
Extension option of up to 24 months dependent on the satisfactory performance of the contractor and presuming no significant changes to FHDC's requirements

Documents

Entry 1
Id
068402-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
27 Oct 2025, 09:14

Suppliers

Supplier 1
Id
GB-COH-01006630
Name
T BROWN GROUP LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
21 Nov 2025, 23:59

Related lots

1

Contract period

Ends
31 Mar 2029, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2031, 23:59

Standstill Period

Ends
5 Nov 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
16 Dec 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
6,000,000
Currency
GBP
Including VAT
7,200,000

Period

Ends
31 Mar 2029, 23:59
Starts
1 Apr 2026, 00:00
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
The contract is for a 3year term and can be extended for a period or periods totalling no more than 24months.

Documents

Entry 1
Id
A-9325
Format
application/pdf
Description
Redacted JCT MTC 2016 contract
Document Type
contractSigned
Entry 2
Id
084142-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
18 Dec 2025, 09:23

Agreed Metrics

Entry 1
Id
1
Title
Service Appointments
Description
The number of appointments that are made and kept within the timescale of the 60 day process

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Title
Repair/Breakdown Appointments
Description
The number of repair/breakdown appointments that are made and kept

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Title
Breakdown/repairs attended and completed within timescale- Emergency
Description
Percentage of repairs completed within 1hour timescale (From when the job was first registered to when a final completion was made/No repeat jobs allowed within 30 days) See Appendix D - job allocations

Observations

Entry 1
Id
frequency

Period

Duration In Months
12

Recorded locations

  • Buyer location · Folkestone · UKJ44 · CT20 2QY · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKD · United Kingdom
  • Delivery location · UKE · United Kingdom
  • Delivery location · UKF · United Kingdom
  • Delivery location · UKG · United Kingdom
  • Delivery location · UKH · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UKJ44 · United Kingdom
  • Delivery location · UKJ · United Kingdom
  • Delivery location · UKK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-055793-2025-12-18T09:23:50ZTender notice on Find a Tender ·