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PROCUREMENT OPPORTUNITY

Provision of Customer Information System (CIS) Support and Maintenance Services

FIRST GREATER WESTERN LIMITED · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 05:15.

Opportunity overview

Worldline provide Customer Information System (CIS) Support and Maintenance Services: (a) provision of the Helpdesk; (b) provision of the Preventative Maintenance; (c) provision of the Corrective Maintenance; (d) provision of the Data Feeds; (e) provision of Reports; (f) retention of the Records;

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

WORLDLINE IT SERVICES UK LIMITED

Matched by number
Published award value
£747.4k
Awarded
Not supplied
Award ID
1
Status
pending
Identifier
GB-COH 08514184
Location
Nottingham, UKF16, NG9 1LA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-055755
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This is a transparency notice to inform the market that First Greater Western Limited (GWR) is entering into a direct award with the incumbent supplier, Worldline IT Services UK Limited, to provide support and maintenance services for its Customer Information Systems (CIS) across the GWR network. GWR seeks to rely on Schedule 5, paragraph 7 (Additional or repeat goods, services or works) of the Procurement Act 2023, for the purposes of this Direct Award. The direct award will provide service continuity to maintain train services information for our customers. The supplier has the specialist technical knowledge of this complex product which enables the safe operation of our train service. The supplier has developed the functionality of the software to GWR's requirements, and they are the only supplier who can provide security updates, patches, bug fixes and introduce additional functionality to our portfolio of CIS screen and Public Address systems. The contracting entity will be expecting to go out to market under a competitive process for proposals for a fully functional solution including development and implementation during the duration of this contract.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-05113733
Name
FIRST GREATER WESTERN LIMITED

Roles

buyer

Address

Region
UKK14
Country
GB
Locality
Wiltshire
Postal Code
SN1 1HL
Country Name
United Kingdom
Street Address
Milford House 1 Milford Street

Details

Classifications

Entry 1
Id
privateUtility
Scheme
UK_CA_TYPE
Description
Private utility

Identifier

Id
05113733
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PXVG-2764-GZCQ
Scheme
GB-PPON
Organisation 2
Id
GB-COH-08514184
Name
WORLDLINE IT SERVICES UK LIMITED

Roles

supplier

Address

Region
UKF16
Country
GB
Locality
Nottingham
Postal Code
NG9 1LA
Country Name
United Kingdom
Street Address
Beeston Business Park, 1 Technology Drive

Details

Vcse
No
Scale
large

Identifier

Id
08514184
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PZDC-4647-GCGJ
Scheme
GB-PPON

Award information

Award 1
Id
1
Status
pending
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKL1
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48100000
Scheme
CPV
Description
Industry specific software package
Entry 2
Id
72212100
Scheme
CPV
Description
Industry specific software development services

Value

Amount
747,413
Currency
GBP
Including VAT
896,896

Documents

Entry 1
Id
036683-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
2 Jul 2025, 10:51

Suppliers

Supplier 1
Id
GB-COH-08514184
Name
WORLDLINE IT SERVICES UK LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
14 Jul 2025, 23:59

Related lots

1

Contract period

Ends
30 Jun 2027, 23:59
Starts
14 Jul 2025, 00:00

Recorded locations

  • Buyer location · Wiltshire · UKK14 · SN1 1HL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-055755-2025-07-02T10:51:52+01:00Transparency notice on Find a Tender ·