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PROCUREMENT OPPORTUNITY

Swift Retail Transaction Network Service

West Midlands Combined Authority · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 04:57.

Opportunity overview

The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops. The below services will be provided within this agreement: • Terminals • Payment Services • ITSO Compliance • Issuing of travel products • Ticketing Paraphernalia • Information for Agreed Agents • Helpdesk and Complaints Handling • Marketing and Publicity • Settlement and Reporting

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Post Office Limited

Matched by number
Published award value
£942k
Awarded
25 Jun 2025
Award ID
1
Status
active
Identifier
GB-COH 02154540
Location
London, UKI31, EC2V 7ER, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0555b3
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service. Switching to an alternative supplier would incur significant costs due to: • Technical development, integration and testing of the core Swift payment system eg to HOPS • ITSO certification application process • Retraining of support staff • Project management costs for implementation • Customer communication & marketing Offering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PGMD-1353-PZVX
Name
West Midlands Combined Authority

Roles

buyer

Address

Region
UKG31
Country
GB
Locality
Birmingham
Postal Code
B19 3SD
Country Name
United Kingdom
Street Address
16 Summer Lane

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PGMD-1353-PZVX
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-02154540
Name
Post Office Limited

Roles

supplier

Address

Region
UKI31
Country
GB
Locality
London
Postal Code
EC2V 7ER
Country Name
United Kingdom
Street Address
100 Wood Street

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
02154540
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PRNP-5883-YMLG
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
26 Jun 2025, 00:00
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKG
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
34980000
Scheme
CPV
Description
Transport tickets
Entry 2
Id
48217000
Scheme
CPV
Description
Transaction-processing software package
Entry 3
Id
63710000
Scheme
CPV
Description
Support services for land transport

Value

Currency
GBP
Including VAT
942,000

Renewal

Description
Two optional extension periods are included within the contract of up to 12 months each. These optional extensions may be implemented dependent on the monitoring of customer behaviour and service profitability in line with market trends and capability

Documents

Entry 1
Id
036030-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
30 Jun 2025, 11:37
Entry 2
Id
036196-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
30 Jun 2025, 15:48

Suppliers

Supplier 1
Id
GB-COH-02154540
Name
Post Office Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
21 Jul 2025, 23:59

Related lots

1

Contract period

Ends
31 Jul 2028, 23:59
Starts
1 Aug 2025, 00:00
Max Extent Date
31 Jul 2030, 23:59

Standstill Period

Ends
9 Jul 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
29 Jul 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Currency
GBP
Including VAT
942,000

Period

Ends
31 Jul 2028, 23:59
Starts
1 Aug 2025, 00:00
Max Extent Date
31 Jul 2030, 23:59

Renewal

Description
Two optional extension periods are included within the contract of up to 12 months each. These optional extensions may be implemented dependent on the monitoring of customer behaviour and service profitability in line with market trends and capability

Documents

Entry 1
Id
045607-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
4 Aug 2025, 12:08

Agreed Metrics

Entry 1
Id
1
Title
System Uptime
Entry 2
Id
2
Title
Failed Terminals
Entry 3
Id
3
Title
Helpdesk and Complaint Handling

Recorded locations

  • Buyer location · Birmingham · UKG31 · B19 3SD · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0555b3-2025-08-04T12:08:49+01:00Transparency notice on Find a Tender ·